Claritysoft vs. RingCX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Claritysoft
Score 6.5 out of 10
N/A
CloudSoft is a simple, cloud-based CRM system for SMBs.
$39
per month
RingCX
Score 10.0 out of 10
N/A
RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.N/A
Pricing
ClaritysoftRingCX
Editions & Modules
Claritysoft
$39.00
Per Month Per User
No answers on this topic
Offerings
Pricing Offerings
ClaritysoftRingCX
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
ClaritysoftRingCX
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Claritysoft
8.6
5 Ratings
11% above category average
RingCX
-
Ratings
Customer data management / contact management9.35 Ratings00 Ratings
Workflow management9.14 Ratings00 Ratings
Territory management8.24 Ratings00 Ratings
Opportunity management8.85 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.55 Ratings00 Ratings
Quote & order management7.55 Ratings00 Ratings
Interaction tracking9.05 Ratings00 Ratings
Channel / partner relationship management8.24 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Claritysoft
10.0
3 Ratings
28% above category average
RingCX
-
Ratings
Help desk management10.03 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Claritysoft
8.8
4 Ratings
15% above category average
RingCX
-
Ratings
Lead management8.84 Ratings00 Ratings
Email marketing8.84 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Claritysoft
9.2
5 Ratings
19% above category average
RingCX
-
Ratings
Task management10.04 Ratings00 Ratings
Billing and invoicing management9.03 Ratings00 Ratings
Reporting8.55 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Claritysoft
9.4
5 Ratings
21% above category average
RingCX
-
Ratings
Forecasting9.14 Ratings00 Ratings
Pipeline visualization9.04 Ratings00 Ratings
Customizable reports10.04 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Claritysoft
8.8
5 Ratings
15% above category average
RingCX
-
Ratings
Custom fields8.75 Ratings00 Ratings
Custom objects8.34 Ratings00 Ratings
API for custom integration9.44 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Claritysoft
9.0
5 Ratings
8% above category average
RingCX
-
Ratings
Single sign-on capability8.55 Ratings00 Ratings
Role-based user permissions9.55 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Claritysoft
6.5
4 Ratings
14% below category average
RingCX
-
Ratings
Mobile access6.54 Ratings00 Ratings
Best Alternatives
ClaritysoftRingCX
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Conversica
Conversica
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ClaritysoftRingCX
Likelihood to Recommend
7.1
(5 ratings)
8.0
(2 ratings)
User Testimonials
ClaritysoftRingCX
Likelihood to Recommend
Claritysoft
Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review
RingCentral
We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Read full review
Pros
Claritysoft
  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review
RingCentral
  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Read full review
Cons
Claritysoft
  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review
RingCentral
  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Read full review
Alternatives Considered
Claritysoft
Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Read full review
RingCentral
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
Read full review
Return on Investment
Claritysoft
  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Read full review
RingCentral
  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Read full review
ScreenShots