What users are saying about
47 Ratings
4 Ratings
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Score 9.3 out of 100
47 Ratings
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Score 7 out of 100

Feature Set Ratings

  • Clear C2 C2CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Platform
  • WORK[etc] ranks higher in 1 feature set: Security

Sales Force Automation

8.7

Clear C2 C2CRM

87%
7.9

WORKetc

79%
Clear C2 C2CRM ranks higher in 9/9 features

Customer data management / contact management

9.0
90%
3 Ratings
8.6
86%
13 Ratings

Workflow management

8.6
86%
3 Ratings
8.3
83%
12 Ratings

Territory management

8.7
87%
3 Ratings
N/A
0 Ratings

Opportunity management

8.3
83%
3 Ratings
7.8
78%
10 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.3
93%
3 Ratings
7.9
79%
13 Ratings

Contract management

8.6
86%
2 Ratings
7.3
73%
1 Rating

Quote & order management

9.0
90%
3 Ratings
8.1
81%
8 Ratings

Interaction tracking

8.3
83%
2 Ratings
7.8
78%
2 Ratings

Channel / partner relationship management

8.3
83%
2 Ratings
7.3
73%
1 Rating

Customer Service & Support

8.9

Clear C2 C2CRM

89%
8.3

WORKetc

83%
Clear C2 C2CRM ranks higher in 3/3 features

Case management

9.3
93%
3 Ratings
9.0
90%
11 Ratings

Call center management

8.3
83%
3 Ratings
7.3
73%
1 Rating

Help desk management

9.0
90%
3 Ratings
8.5
85%
12 Ratings

Marketing Automation

9.0

Clear C2 C2CRM

90%
7.4

WORKetc

74%
Clear C2 C2CRM ranks higher in 2/2 features

Lead management

9.3
93%
2 Ratings
7.7
77%
10 Ratings

Email marketing

8.6
86%
3 Ratings
7.1
71%
9 Ratings

CRM Project Management

8.6

Clear C2 C2CRM

86%
8.1

WORKetc

81%
Clear C2 C2CRM ranks higher in 3/3 features

Task management

9.0
90%
3 Ratings
8.7
87%
13 Ratings

Billing and invoicing management

8.3
83%
2 Ratings
7.8
78%
10 Ratings

Reporting

8.3
83%
3 Ratings
7.9
79%
12 Ratings

CRM Reporting & Analytics

8.9

Clear C2 C2CRM

89%
7.3

WORKetc

73%
Clear C2 C2CRM ranks higher in 3/3 features

Forecasting

9.3
93%
3 Ratings
N/A
0 Ratings

Pipeline visualization

9.0
90%
3 Ratings
7.5
75%
9 Ratings

Customizable reports

8.3
83%
3 Ratings
7.2
72%
11 Ratings

Customization

8.7

Clear C2 C2CRM

87%
8.0

WORKetc

80%
Clear C2 C2CRM ranks higher in 4/4 features

Custom fields

9.0
90%
3 Ratings
8.4
84%
13 Ratings

Custom objects

8.3
83%
2 Ratings
8.2
82%
2 Ratings

Scripting environment

9.0
90%
3 Ratings
N/A
0 Ratings

API for custom integration

8.3
83%
2 Ratings
7.3
73%
10 Ratings

Security

8.5

Clear C2 C2CRM

85%
8.9

WORKetc

89%
WORK[etc] ranks higher in 2/2 features

Single sign-on capability

8.3
83%
2 Ratings
9.1
91%
1 Rating

Role-based user permissions

8.7
87%
3 Ratings
8.8
88%
11 Ratings

Social CRM

8.8

Clear C2 C2CRM

88%
7.3

WORKetc

73%
Clear C2 C2CRM ranks higher in 2/2 features

Social data

9.3
93%
2 Ratings
7.3
73%
1 Rating

Social engagement

8.3
83%
2 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.5

Clear C2 C2CRM

85%

WORKetc

Feature Set Not Supported
N/A
Clear C2 C2CRM ranks higher in 2/2 features

Marketing automation

9.0
90%
2 Ratings
N/A
0 Ratings

Compensation management

8.0
80%
2 Ratings
N/A
0 Ratings

Platform

7.7

Clear C2 C2CRM

77%
7.5

WORKetc

75%
Clear C2 C2CRM ranks higher in 1/1 features

Mobile access

7.7
77%
2 Ratings
7.5
75%
13 Ratings

Attribute Ratings

  • Clear C2 C2CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

Clear C2 C2CRM

90%
3 Ratings
7.8

WORKetc

78%
40 Ratings

Likelihood to Renew

Clear C2 C2CRM

N/A
0 Ratings
8.2

WORKetc

82%
30 Ratings

Usability

9.0

Clear C2 C2CRM

90%
2 Ratings
8.2

WORKetc

82%
5 Ratings

Availability

Clear C2 C2CRM

N/A
0 Ratings
9.1

WORKetc

91%
6 Ratings

Performance

Clear C2 C2CRM

N/A
0 Ratings
8.2

WORKetc

82%
8 Ratings

Support Rating

9.0

Clear C2 C2CRM

90%
2 Ratings
8.2

WORKetc

82%
10 Ratings

Online Training

Clear C2 C2CRM

N/A
0 Ratings
8.2

WORKetc

82%
2 Ratings

Implementation Rating

Clear C2 C2CRM

N/A
0 Ratings
9.1

WORKetc

91%
4 Ratings

Configurability

Clear C2 C2CRM

N/A
0 Ratings
9.1

WORKetc

91%
1 Rating

Ease of integration

Clear C2 C2CRM

N/A
0 Ratings
4.5

WORKetc

45%
1 Rating

Product Scalability

Clear C2 C2CRM

N/A
0 Ratings
8.2

WORKetc

82%
2 Ratings

Vendor post-sale

Clear C2 C2CRM

N/A
0 Ratings
8.2

WORKetc

82%
1 Rating

Vendor pre-sale

Clear C2 C2CRM

N/A
0 Ratings
8.2

WORKetc

82%
1 Rating

Likelihood to Recommend

Clear C2 C2CRM

It
allows the best sales with our customers. It is the best CRM software in the
market. If customers need help then it allows their users to contact them
directly and they give good feedback in a short time.
Read full review

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Read full review

Pros

Clear C2 C2CRM

  • An incredible application in making sales and marketing in a single go.
  • Good to comprehend business opportunities and to protect the product’s promotion in the market.
  • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
  • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
  • Its managing abilities are not underestimated because of its to-the-point business overview.
Read full review

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Read full review

Cons

Clear C2 C2CRM

  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
Read full review

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Read full review

Pricing Details

Clear C2 C2CRM

Starting Price

$37 per month per user

Editions & Modules

Clear C2 C2CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Core package starts at $37 per user/per month. Includes all features to track and manage customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

    WORKetc

    Starting Price

    $78 per month

    Editions & Modules

    WORKetc editions and modules pricing
    EditionModules
    Starter Edition$781
    Team$1952
    Foundations$3953

    Footnotes

    1. Per Month for up to 2 Users
    2. Per month for up to 3 Users (Each extra user + $49/month)
    3. Per month for up to 5 Users (Each extra user + $59/month)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Clear C2 C2CRM

    No answers on this topic

    WORKetc

    We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
    Read full review

    Usability

    Clear C2 C2CRM

    I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
    Read full review

    WORKetc

    My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
    Read full review

    Reliability and Availability

    Clear C2 C2CRM

    No answers on this topic

    WORKetc

    It never let me down. The support team never let me down.
    Read full review

    Performance

    Clear C2 C2CRM

    No answers on this topic

    WORKetc

    WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
    Read full review

    Support Rating

    Clear C2 C2CRM

    C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
    Read full review

    WORKetc

    WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
    Read full review

    Online Training

    Clear C2 C2CRM

    No answers on this topic

    WORKetc

    They know their stuff. They listen to your use cases. They get back to you.
    Read full review

    Implementation Rating

    Clear C2 C2CRM

    No answers on this topic

    WORKetc

    The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
    Read full review

    Alternatives Considered

    Clear C2 C2CRM

    I HIGHLY recommend Clear C2 C2CRM above any other platform.
    Read full review

    WORKetc

    We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
    Read full review

    Scalability

    Clear C2 C2CRM

    No answers on this topic

    WORKetc

    Everything is related. You can scale up your team rapidly.
    Read full review

    Return on Investment

    Clear C2 C2CRM

    • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
    • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
    • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
    Read full review

    WORKetc

    • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
    Read full review

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