What users are saying about
47 Ratings
2 Ratings
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Score 9.5 out of 100
47 Ratings
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Score 7 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
WORKetc
7.9
Customer data management / contact management
Clear C2 C2CRM
9.0
WORKetc
8.6
Workflow management
Clear C2 C2CRM
9.5
WORKetc
8.3
Territory management
Clear C2 C2CRM
8.9
WORKetc
Opportunity management
Clear C2 C2CRM
9.5
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.5
WORKetc
7.9
Contract management
Clear C2 C2CRM
10.0
WORKetc
7.3
Quote & order management
Clear C2 C2CRM
9.0
WORKetc
8.1
Interaction tracking
Clear C2 C2CRM
9.0
WORKetc
7.8
Channel / partner relationship management
Clear C2 C2CRM
9.0
WORKetc
7.3

Customer Service & Support

Clear C2 C2CRM
9.6
WORKetc
8.3
Case management
Clear C2 C2CRM
10.0
WORKetc
9.0
Call center management
Clear C2 C2CRM
9.5
WORKetc
7.3
Help desk management
Clear C2 C2CRM
9.5
WORKetc
8.5

Marketing Automation

Clear C2 C2CRM
9.8
WORKetc
7.4
Lead management
Clear C2 C2CRM
10.0
WORKetc
7.7
Email marketing
Clear C2 C2CRM
9.5
WORKetc
7.1

CRM Project Management

Clear C2 C2CRM
9.3
WORKetc
8.1
Task management
Clear C2 C2CRM
9.5
WORKetc
8.7
Billing and invoicing management
Clear C2 C2CRM
9.0
WORKetc
7.8
Reporting
Clear C2 C2CRM
9.5
WORKetc
7.9

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
WORKetc
7.3
Forecasting
Clear C2 C2CRM
9.5
WORKetc
Pipeline visualization
Clear C2 C2CRM
9.0
WORKetc
7.5
Customizable reports
Clear C2 C2CRM
9.0
WORKetc
7.2

Customization

Clear C2 C2CRM
9.2
WORKetc
8.0
Custom fields
Clear C2 C2CRM
9.5
WORKetc
8.4
Custom objects
Clear C2 C2CRM
9.0
WORKetc
8.2
Scripting environment
Clear C2 C2CRM
9.5
WORKetc
API for custom integration
Clear C2 C2CRM
9.0
WORKetc
7.3

Security

Clear C2 C2CRM
9.0
WORKetc
8.9
Single sign-on capability
Clear C2 C2CRM
9.0
WORKetc
9.1
Role-based user permissions
Clear C2 C2CRM
8.9
WORKetc
8.8

Social CRM

Clear C2 C2CRM
9.5
WORKetc
7.3
Social data
Clear C2 C2CRM
10.0
WORKetc
7.3
Social engagement
Clear C2 C2CRM
9.0
WORKetc

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
WORKetc
Marketing automation
Clear C2 C2CRM
9.0
WORKetc
Compensation management
Clear C2 C2CRM
8.0
WORKetc

Platform

Clear C2 C2CRM
7.0
WORKetc
7.5
Mobile access
Clear C2 C2CRM
7.0
WORKetc
7.5

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.5
WORKetc
7.8

Likelihood to Renew

Clear C2 C2CRM
WORKetc
8.2

Usability

Clear C2 C2CRM
9.0
WORKetc
8.2

Reliability and Availability

Clear C2 C2CRM
WORKetc
9.1

Performance

Clear C2 C2CRM
WORKetc
8.2

Support Rating

Clear C2 C2CRM
9.0
WORKetc
8.2

Online Training

Clear C2 C2CRM
WORKetc
8.2

Implementation Rating

Clear C2 C2CRM
WORKetc
9.1

Scalability

Clear C2 C2CRM
WORKetc
8.2

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