Click2Magic vs. Socialtext (discontinued)

Click2Magic

9 Reviews and Ratings

Socialtext (discontinued)

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Click2Magic	Score7.8 out of 10	N/A	Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…	$18 per month
Socialtext (discontinued)	Score10 out of 10	N/A	Social Text was a tool that focused on social learning and includes Twitter-like microblogging capabilities. The product competed with MindTouch,Confluence, Jive Team Collaboration and other collaboration platforms. It was acquired by PeopleFluent in 2012 and is no longer available as a separate product, though similar capabilities are supplied by the PeopleFluent platform.	$1 Starting Price Per Month

Pricing

Click2Magic

Socialtext (discontinued)

ADD-ON: $18
per month
PROFESSIONAL: $39
Per Seat/Month, Billed Annually.
ENTERPRISE: $69
Per Seat/Month, Billed Annually.

Socialtext: $1.00
Starting Price Per Month

Pricing Offerings
Click2Magic	Socialtext (discontinued)
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

$39 Per Seat/Month, Billed Annually.

No setup fee

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Community Pulse
Key User Insights
	Click2Magic	Socialtext (discontinued)
Considered Both Products	Tvisha Systems Pvt Ltd No answer on this topic	Discontinued Products No answer on this topic
	Would buy again
	100% Would buy again 5 Answers	No answers on this topic
	Delivers good value for the price
	100% Delivers good value for the price 5 Answers	No answers on this topic
	Happy with the feature set
	100% Happy with the feature set 5 Answers	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
100% Implementation went as expected 5 Answers	No answers on this topic

Features

Click2Magic

Socialtext (discontinued)

Comparison of Project Management features of Click2Magic and Socialtext (discontinued)
Feature	Click2Magic - Ratings	Socialtext (discontinued) 7.6 1 Ratings 2% below category average
Task Management	00 Ratings	8.01 Ratings
Gantt Charts	00 Ratings	7.01 Ratings
Scheduling	00 Ratings	9.01 Ratings
Workflow Automation	00 Ratings	8.01 Ratings
Mobile Access	00 Ratings	4.01 Ratings
Search	00 Ratings	9.01 Ratings
Visual planning tools	00 Ratings	8.01 Ratings

Comparison of Communication features of Click2Magic and Socialtext (discontinued)
Feature	Click2Magic - Ratings	Socialtext (discontinued) 7.2 1 Ratings 10% below category average
Chat	00 Ratings	7.01 Ratings
Notifications	00 Ratings	6.01 Ratings
Discussions	00 Ratings	9.01 Ratings
Surveys	00 Ratings	4.01 Ratings
Internal knowledgebase	00 Ratings	10.01 Ratings

Best Alternatives
	Click2Magic	Socialtext (discontinued)
Small Businesses	Olark Score10 out of 10	Flock Score9.5 out of 10
Medium-sized Companies	Zoho SalesIQ Score9.7 out of 10	Troop Messenger Score9.8 out of 10
Enterprises	Genesys DX (discontinued) Score10 out of 10	Cisco Business Edition 7000 (discontinued) Score9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Click2Magic	Socialtext (discontinued)
Likelihood to Recommend	9.7 (5 ratings)	10.0 (2 ratings)
Likelihood to Renew	- (0 ratings)	6.0 (1 ratings)

User Testimonials
	Click2Magic	Socialtext (discontinued)
Likelihood to Recommend	Tvisha Systems Pvt Ltd It is best suited for sales, marketplaces, and customer support. Savitri Nayani Digital Marketing Executive Read full review	Discontinued Products We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours. Verified User Read full review
Pros	Tvisha Systems Pvt Ltd Personalized conversations CRM integration Powerful archives Maanav Raj Digital Marketing Executive Read full review	Discontinued Products Version history - Always keeps the edited versions and one can revert back any time Creating and Editing an article is very easy and intutive Sharing the articles with peers Verified User Read full review
Cons	Tvisha Systems Pvt Ltd This live chat app is easy to use and implement. No complexity! Sai Pratyush Software Developer Read full review	Discontinued Products Search needs a ton of improvements. It was very slow a year ago Search result quality was also not that good I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well. Verified User Read full review
Likelihood to Renew	Tvisha Systems Pvt Ltd No answers on this topic	Discontinued Products We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system Verified User Read full review
Alternatives Considered	Tvisha Systems Pvt Ltd This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software. Shaik Imran Search Engine Optimization Analyst Read full review	Discontinued Products I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes. Verified User Read full review
Return on Investment	Tvisha Systems Pvt Ltd Through Click2Magic we got more number of leads it helped our company to understand the query's of the customer through live chat support Ramya jamanjyothi Digital Marketing Intern Read full review	Discontinued Products We get solutions to concerns much faster We promote interactions with the other depts We listen and have discussions Verified User Read full review
ScreenShots	Click2Magic Screenshots