What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.8 out of 100
Based on 13 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Incident and problem management
ClickDesk
Feature Set Not Supported
N/A
8.2
ProProfs Help Desk
82%
ProProfs Help Desk ranks higher in 4/4 features
ProProfs Help Desk ranks higher in 4/4 features
Organize and prioritize service tickets
N/A
0 Ratings
8.2
82%
1 Rating
ITSM collaboration and documentation
N/A
0 Ratings
7.3
73%
1 Rating
Ticket creation and submission
N/A
0 Ratings
9.1
91%
1 Rating
Ticket response
N/A
0 Ratings
8.2
82%
1 Rating
Self Help Community
ClickDesk
Feature Set Not Supported
N/A
8.2
ProProfs Help Desk
82%
ProProfs Help Desk ranks higher in 1/1 features
ProProfs Help Desk ranks higher in 1/1 features
Internal knowledge base
N/A
0 Ratings
8.2
82%
1 Rating
Multi-Channel Help
ClickDesk
Feature Set Not Supported
N/A
7.7
ProProfs Help Desk
77%
ProProfs Help Desk ranks higher in 2/2 features
ProProfs Help Desk ranks higher in 2/2 features
Email support
N/A
0 Ratings
8.2
82%
1 Rating
Help Desk CRM integration
N/A
0 Ratings
7.3
73%
1 Rating
Attribute Ratings
- ProProfs Help Desk is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
5.8
ClickDesk
58%
6 Ratings
6.4
ProProfs Help Desk
64%
1 Rating
Support Rating
ClickDesk
N/A
0 Ratings
7.3
ProProfs Help Desk
73%
2 Ratings
Likelihood to Recommend
ClickDesk
It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

Verified User
Engineer in Engineering
Building Materials Company, 1001-5000 employeesProProfs Help Desk
As this tool is an affordable option, this help desk software is best suited for startups to deal with their customer base and build customer-centric brand value. This helps in not only helped me increase customer loyalty but also ensured customer retention, increasing my company’s profits substantially. But, this tool does have a few minor drawbacks. The most important feature, for me, that is missing from this tool is skill-based routing. Without this feature, our agents lose a lot of time in replying to just one customer question. Sometimes, the ticket needs to be reassigned to a specialized agent - and until they are available, the ticket remains open.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesPros
ClickDesk
- ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
- It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
- I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
SQL Developer/Data Analyst
CoopRetail, 10,001+ employees
ProProfs Help Desk
- Sometimes customers ask questions that require more than one agent to look into the matter. For such situations, ProProfs Help Desk has the “child ticket” feature. This literally made my life so so easy! Whenever I was in this situation, all I had to do was create a child ticket and assign it to another agent and give him a heads up on what has been going on. Answering a customer’s question accurately becomes really easy with this feature.
- Our entire team’s performance was always static. We never knew how anyone was performing or was anyone making any difference in the overall company’s value. With this tool, it became easy to see how every agent is performing and whether there was any positive impact on both - the company and our current customer base.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesCons
ClickDesk
- We believe ClickDesk has questionable business practices... be careful
- ClickDesk charged us for services we did not use
- It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

Verified User
General Manager in Customer Service
Sporting Goods Company, 11-50 employeesProProfs Help Desk
- This tool does route tickets, but the one drawback is that the tickets are;t assigned to a specialized agent. It is randomly assigned to any available agent, and if he doesn’t have expertise in terms of the customer question, it becomes hard to give an accurate answer.
- Giving automatic responses to customers makes our life easy, but we can’t personalize these messages. This sometimes makes our customers feel that they are talking to a bot, making it difficult to answer their questions without them having a hostile reaction to the automated answers.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesPricing Details
ClickDesk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$16.99 per month
ClickDesk Editions & Modules
—
Additional Pricing Details
—ProProfs Help Desk
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 3 Users
ProProfs Help Desk Editions & Modules
Edition
TEAM | $ 49 per month1 |
---|---|
BUSINESS | $ 89 per month2 |
ENTERPRISE | $ 499 per month3 |
- 3 Users
- 5 Users
- Unlimited Users
Additional Pricing Details
—Alternatives Considered
ClickDesk
As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
CEO / Volunteer
Akhaura Info FoundationNon-Profit Organization Management, 11-50 employees
ProProfs Help Desk
I shifted from Kayako to ProProfs Help Desk for mainly two reasons, UI and features. ProProfs Help Desk definitely has a more user-friendly interface and the features offered by this tool are also more compared to Kayako. A few features that aren’t available in Kayako but are available in ProProfs Help Desk are multiple shared inboxes, private notes, and email ticketing.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesReturn on Investment
ClickDesk
- Overall pricing is high
- We can handle our customer's 24-hour basis with multiple agent accounts
- It makes easier our business productivity
Chief Operating Officer (C.O.O.)
Akhaura Info FoundationEducation Management, 11-50 employees
ProProfs Help Desk
- High customer retention.
- Optimized average response time.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employees