What users are saying about
30 Ratings
4 Ratings
30 Ratings
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Score 3.7 out of 100
4 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

MavSocial

MavSocial is best suited for small businesses with 10 profiles to manage or less. The next best would be businesses with 11-30 profiles to manage. Above that, I believe there is other software that may be able to provide the same/similar features for similar cost and with more quality control on their system.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
MavSocial
WYSIWYG email editor
ClickDimensions
5.3
MavSocial
Dynamic content
ClickDimensions
4.2
MavSocial
Ability to test dynamic content
ClickDimensions
4.6
MavSocial
Landing pages
ClickDimensions
2.7
MavSocial
A/B testing
ClickDimensions
4.9
MavSocial
Mobile optimization
ClickDimensions
4.5
MavSocial
Email deliverability reporting
ClickDimensions
2.7
MavSocial
List management
ClickDimensions
4.0
MavSocial
Triggered drip sequences
ClickDimensions
5.5
MavSocial

Lead Management

ClickDimensions
3.7
MavSocial
Lead nurturing
ClickDimensions
2.8
MavSocial
Lead scoring and grading
ClickDimensions
4.6
MavSocial
Data quality management
ClickDimensions
3.2
MavSocial
Automated sales alerts and tasks
ClickDimensions
4.1
MavSocial

Campaign Management

ClickDimensions
2.6
MavSocial
Calendaring
ClickDimensions
4.1
MavSocial
Event/webinar marketing
ClickDimensions
1.2
MavSocial

Social Media Marketing

ClickDimensions
5.6
MavSocial
Social sharing and campaigns
ClickDimensions
8.0
MavSocial
Social profile integration
ClickDimensions
3.2
MavSocial

Reporting & Analytics

ClickDimensions
2.9
MavSocial
Dashboards
ClickDimensions
2.4
MavSocial
Standard reports
ClickDimensions
2.4
MavSocial
Custom reports
ClickDimensions
3.9
MavSocial

Platform & Infrastructure

ClickDimensions
5.0
MavSocial
API
ClickDimensions
1.2
MavSocial
Role-based workflow & approvals
ClickDimensions
1.3
MavSocial
Customizability
ClickDimensions
5.3
MavSocial
Integration with Salesforce.com
ClickDimensions
7.0
MavSocial
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
MavSocial
Integration with SugarCRM
ClickDimensions
8.0
MavSocial

Publishing

ClickDimensions
MavSocial
9.0
Content planning and scheduling
ClickDimensions
MavSocial
9.5
Audience targeting
ClickDimensions
MavSocial
9.0
Content optimization
ClickDimensions
MavSocial
9.0
Workflow management
ClickDimensions
MavSocial
8.5

Marketing

ClickDimensions
MavSocial
9.0
Paid media management
ClickDimensions
MavSocial
9.0
Campaigns and promotions
ClickDimensions
MavSocial
9.0

Channel coverage/integration

ClickDimensions
MavSocial
9.6
Twitter
ClickDimensions
MavSocial
9.5
Facebook
ClickDimensions
MavSocial
10.0
LinkedIn
ClickDimensions
MavSocial
10.0
Instagram
ClickDimensions
MavSocial
9.5
YouTube
ClickDimensions
MavSocial
9.0

Reporting/analytics

ClickDimensions
MavSocial
7.5
Campaign success analytics
ClickDimensions
MavSocial
7.0
Real-time tracking
ClickDimensions
MavSocial
8.0

Account management

ClickDimensions
MavSocial
9.0
Role-based user permissions & privileges
ClickDimensions
MavSocial
10.0
Mobile access
ClickDimensions
MavSocial
8.0

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

MavSocial

  • Social Media Posting & Management
  • Campaign Separation
  • Provides Insightful Analytics
Kevin Eberle | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

MavSocial

  • The reporting features of MavSocial are amazing; however, they tend to be a bit buggy. Some of this is due to the social media platforms changing their API so frequently; however, this feature was a huge selling point for me so I'd like to see them keep up with this a little better.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

MavSocial

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

MavSocial

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

MavSocial

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

MavSocial

I went with Mavsocial due to cost and the ability to scale the tool.
Kevin Eberle | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

MavSocial

  • When I was first starting my business MavSocial allowed me to get started with very little monthly investment.
  • The reporting features which I love can be buggy and cause problems when trying to pull reports same day.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

MavSocial

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* per installation

MavSocial Editions & Modules

Edition
FreeFree
Business$1992
Advanced$192
Pro$782
Enterprise$4992
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
MavSocial
9.0

Likelihood to Renew

ClickDimensions
9.0
MavSocial

Usability

ClickDimensions
5.0
MavSocial

Support Rating

ClickDimensions
1.0
MavSocial

Add comparison