ClickLearn vs. Zendesk Suite
ClickLearn vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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ClickLearn | Mid-Size Companies (51-1,000 employees) | ClickLearn automates the process of creating training material and documentation of popular business systems such as Microsoft D365, SAP, and Oracle. With ClickLearn, users click through processes and ClickLearn records actions. When these are recorded, ClickLearn automatically delivers the resulting content in these 7 different formats to be used in training situation: Step-by-step instructions in HTML for posting online Step-by-step instructions in Word and… | $208 per installation | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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ClickLearn | Zendesk Suite | |
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Top Pros | ||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ClickLearn | Zendesk Suite | |
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Small Businesses | Pendo.io Score 8.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Whatfix Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Whatfix Score 9.3 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ClickLearn | Zendesk Suite | |
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Likelihood to Recommend | 8.9 (4 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
ClickLearn | Zendesk Suite | |
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Likelihood to Recommend | ClickLearn | Zendesk |
Pros | ClickLearn | Zendesk |
Cons | ClickLearn | Zendesk |
Likelihood to Renew | ClickLearn No answers on this topic | Zendesk |
Usability | ClickLearn No answers on this topic | Zendesk |
Reliability and Availability | ClickLearn No answers on this topic | Zendesk |
Performance | ClickLearn No answers on this topic | Zendesk |
Support Rating | ClickLearn No answers on this topic | Zendesk |
Online Training | ClickLearn No answers on this topic | Zendesk |
Implementation Rating | ClickLearn No answers on this topic | Zendesk |
Alternatives Considered | ClickLearn No answers on this topic | Zendesk |
Return on Investment | ClickLearn | Zendesk |
ScreenShots | ClickLearn Screenshots | Zendesk Suite Screenshots |