What users are saying about
9 Ratings
171 Ratings
9 Ratings
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Score 7.9 out of 100
171 Ratings
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Score 8 out of 100

Feature Set Ratings

    Email & Online Marketing

    ClickSend

    Feature Set Not Supported
    N/A
    7.3

    Twilio SendGrid

    73%
    Twilio SendGrid ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    6.7
    67%
    33 Ratings

    Dynamic content

    N/A
    0 Ratings
    8.0
    80%
    36 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    8.0
    80%
    34 Ratings

    Landing pages

    N/A
    0 Ratings
    6.9
    69%
    22 Ratings

    A/B testing

    N/A
    0 Ratings
    6.8
    68%
    27 Ratings

    Mobile optimization

    N/A
    0 Ratings
    7.9
    79%
    35 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.0
    80%
    81 Ratings

    List management

    N/A
    0 Ratings
    6.7
    67%
    40 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    7.1
    71%
    21 Ratings

    Reporting & Analytics

    ClickSend

    Feature Set Not Supported
    N/A
    6.6

    Twilio SendGrid

    66%
    Twilio SendGrid ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.3
    73%
    46 Ratings

    Standard reports

    N/A
    0 Ratings
    7.5
    75%
    46 Ratings

    Custom reports

    N/A
    0 Ratings
    5.0
    50%
    30 Ratings

    Pre-Send Testing

    ClickSend

    Feature Set Not Supported
    N/A
    8.0

    Twilio SendGrid

    80%
    Twilio SendGrid ranks higher in 8/8 features

    URL Validation

    N/A
    0 Ratings
    8.4
    84%
    9 Ratings

    Link Tracking

    N/A
    0 Ratings
    7.7
    77%
    10 Ratings

    Image Validation

    N/A
    0 Ratings
    7.3
    73%
    8 Ratings

    Inbox Display

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Email Accessibility Tools

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Spelling and Grammar Check

    N/A
    0 Ratings
    8.3
    83%
    7 Ratings

    Spam Testing

    N/A
    0 Ratings
    7.4
    74%
    9 Ratings

    Email Previews

    N/A
    0 Ratings
    8.4
    84%
    9 Ratings

    Attribute Ratings

    • ClickSend is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.8

    ClickSend

    78%
    7 Ratings
    7.2

    Twilio SendGrid

    72%
    58 Ratings

    Likelihood to Renew

    ClickSend

    N/A
    0 Ratings
    8.0

    Twilio SendGrid

    80%
    2 Ratings

    Usability

    ClickSend

    N/A
    0 Ratings
    1.0

    Twilio SendGrid

    10%
    4 Ratings

    Support Rating

    8.0

    ClickSend

    80%
    1 Rating
    2.6

    Twilio SendGrid

    26%
    14 Ratings

    Likelihood to Recommend

    ClickSend

    ClickSend supports live chats, where instant messaging is done for both formal or informal discussions. Besides, proper management of tasks, from the simplified ones to the complex ones, and every player is well assigned. The option of bar code in this application ensures there is the automation of many tasks and reduces paperwork.
    Read full review

    Twilio

    I think Sendgrid is a great tool for sending out emails of all types. I've primarily used it for transactional emails as we've had other solutions for marketing emails, but I'm sure it would do just a good job - there is a "Marketing" section within the app you can use. Sendgrid integrates really easily with the development frameworks I've used, such as Laravel and Lumen; I've also integrated it with Moodle with ease.
    Read full review

    Pros

    ClickSend

    • You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
    • You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
    • You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
    • Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
    • In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.
    Read full review

    Twilio

    • Managing email lists / audiences is easy with features like groups and segments.
    • They provide pre-built email templates that are very easy to modify. It is also super easy to create new email templates with their drag-and-drop email builder.
    • Provides clear / easy-to-read analytics of email campaigns.
    • I can easily import large email contact lists all at once or add a user manually one-at-a-time, when needed.
    Read full review

    Cons

    ClickSend

    • At times, the length of the text can feel quite short to keep it under a certain price.
    • Links sent through ClickSend are often marked as spam.
    Read full review

    Twilio

    • Not necessarily their Email API but their email in general - they are currently in beta for automated email sequences but are still bare bones. Much more work is needed before it can be used mainstream and be able to convert everything to SendGrid.
    • Helping with warming up our dedicated IP for the best-sending score.
    • We seem to hit the promotions folder a decent amount (maybe the IP problem above) and even a lot of their emails hit my spam or promotions folder (whether they be transactional or marketing) which isn't a great sign when trusting an ESP.
    • Transactional email sequences would be a huge plus.
    • Now that Twilio owns SenGrid, having an integrated platform where you could see all our transactional emails together.
    • Better reporting and split reporting between transactional and marketing emails.
    Read full review

    Pricing Details

    ClickSend

    Starting Price

    $0.0,056 Per email for at least 25,000 emails

    Editions & Modules

    ClickSend editions and modules pricing
    EditionModules
    SMS$0.01771
    Email$0.00562

    Footnotes

    1. Per text for at least 2,000 texts
    2. Per email for at least 25,000 emails

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Twilio SendGrid

    Starting Price

    $0

    Editions & Modules

    Twilio SendGrid editions and modules pricing
    EditionModules
    FreeFree1
    Basic15.002
    Advanced60.003

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    ClickSend

    No answers on this topic

    Twilio

    So far it has been working good. Unless a better option appears, we will keep using it.
    Read full review

    Usability

    ClickSend

    No answers on this topic

    Twilio

    It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
    Read full review

    Support Rating

    ClickSend

    In general, support is good. Actually they usually write to you about things like when you upload your first contacts, send your first campaign, or when you forget to put the opt-out option. Of course, they are automated emails but it happens that if you reply to one of them a real support agent will attend to your case. If you have any doubt you can write directly to support by email. I'm not sure if they are using Zendesk or any other kind of program but they usually answer in less than 2 hours. Still, the option of an actual real-time chat is missing.
    Read full review

    Twilio

    Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
    Read full review

    Alternatives Considered

    ClickSend

    ClickSend is okay but limited in functionality as compared to HighLevel. HighLevel has more functionality and it is at a reasonable price point everyone. Apart from that support are the same for most platform and it is really great to have something that is easy to start using. Most important decision that someone have to make is what they want in these software.
    Read full review

    Twilio

    If given a choice between the two, I would pick Mandrill over SendGrid. Mandrill is slightly more expensive but the data & reports that you receive from it make the service worth it. Mandrill lets you export reports over a period of time, view the actual content of emails that you've dispatched and the customer support is way better. If you can bear the slightly higher cost, Mandrill would be a better choice.
    Read full review

    Return on Investment

    ClickSend

    • The ROI is time. More time focused, less time distracted with a mobile device.
    • Early days, however the customer survey and marketing campaigns will hopefully yield results.
    • Customer adherence to appointments and/or rescheduling for missed appointments has drastically increased with the use of reminder and follow-up SMS options that normally wouldn't be used as often on a mobile device.
    Read full review

    Twilio

    • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
    • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
    Read full review

    Screenshots

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