What users are saying about
42 Ratings
42 Ratings
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Score 8 out of 100
1 Rating
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Score 6 out of 100

Likelihood to Recommend

Clicktools

For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
Anonymous | TrustRadius Reviewer

Intouch Insight

Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clicktools
8.3
Intouch Insight
Survey templates
Clicktools
7.0
Intouch Insight
Themes
Clicktools
8.9
Intouch Insight
Custom logo/branding
Clicktools
8.9
Intouch Insight

Survey Content

Clicktools
8.9
Intouch Insight
Changes to live survey
Clicktools
8.9
Intouch Insight
Question design help
Clicktools
8.9
Intouch Insight
Multiple question types
Clicktools
8.9
Intouch Insight

Survey Logic

Clicktools
8.0
Intouch Insight
Survey logic flexibility
Clicktools
8.0
Intouch Insight

Survey Reporting & Analytics

Clicktools
9.5
Intouch Insight
Response tracking
Clicktools
9.9
Intouch Insight
Data export
Clicktools
9.9
Intouch Insight
Standard reports
Clicktools
9.0
Intouch Insight
Custom reports
Clicktools
9.9
Intouch Insight
Analytics
Clicktools
9.0
Intouch Insight

Survey Administration & Security

Clicktools
8.9
Intouch Insight
Access controls
Clicktools
8.9
Intouch Insight
Compliance
Clicktools
9.0
Intouch Insight

Survey Distribution

Clicktools
9.0
Intouch Insight
Vendor-offered crowdsourcing
Clicktools
10.0
Intouch Insight
Respondent restrictions
Clicktools
8.0
Intouch Insight

Pros

Clicktools

  • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
  • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
  • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
Anonymous | TrustRadius Reviewer

Intouch Insight

  • Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
  • Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
  • Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
Anonymous | TrustRadius Reviewer

Cons

Clicktools

  • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
  • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
  • Easier/more intuitive graphics uploading.
  • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
Lauren Maunder | TrustRadius Reviewer

Intouch Insight

  • Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
  • Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
  • Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Clicktools

Clicktools 9.0
Based on 12 answers
We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
Anonymous | TrustRadius Reviewer

Intouch Insight

No score
No answers yet
No answers on this topic

Usability

Clicktools

Clicktools 8.2
Based on 4 answers
ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
Jennifer Robertson | TrustRadius Reviewer

Intouch Insight

No score
No answers yet
No answers on this topic

Performance

Clicktools

Clicktools 8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson | TrustRadius Reviewer

Intouch Insight

No score
No answers yet
No answers on this topic

Support Rating

Clicktools

Clicktools 8.8
Based on 6 answers
I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
Kristi Eide | TrustRadius Reviewer

Intouch Insight

No score
No answers yet
No answers on this topic

Implementation Rating

Clicktools

Clicktools 9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
Kristi Eide | TrustRadius Reviewer

Intouch Insight

No score
No answers yet
No answers on this topic

Alternatives Considered

Clicktools

There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
Joy Wallis | TrustRadius Reviewer

Intouch Insight

Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.
Anonymous | TrustRadius Reviewer

Return on Investment

Clicktools

  • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
Katie Meeker | TrustRadius Reviewer

Intouch Insight

  • Positive: More reliable answers in a neater presentation.
  • Positive: Creation of more forms without adding more time, leading to more insights.
  • Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.
Anonymous | TrustRadius Reviewer

Pricing Details

Clicktools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Intouch Insight

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Clicktools
8.9
Intouch Insight
6.0

Likelihood to Renew

Clicktools
9.0
Intouch Insight

Usability

Clicktools
8.2
Intouch Insight

Performance

Clicktools
8.0
Intouch Insight

Support Rating

Clicktools
8.8
Intouch Insight

Online Training

Clicktools
7.0
Intouch Insight

Implementation Rating

Clicktools
9.6
Intouch Insight

Scalability

Clicktools
7.0
Intouch Insight

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