What users are saying about
43 Ratings
43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.3

    Clicktools

    83%

    Intouch Insight

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 3/3 features

    Survey templates

    7.0
    70%
    11 Ratings
    N/A
    0 Ratings

    Themes

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.9
    89%
    14 Ratings
    N/A
    0 Ratings

    Survey Content

    8.9

    Clicktools

    89%

    Intouch Insight

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 3/3 features

    Changes to live survey

    8.9
    89%
    16 Ratings
    N/A
    0 Ratings

    Question design help

    8.9
    89%
    14 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.9
    89%
    16 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    Clicktools

    80%

    Intouch Insight

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    13 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    9.5

    Clicktools

    95%

    Intouch Insight

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 5/5 features

    Response tracking

    9.9
    99%
    14 Ratings
    N/A
    0 Ratings

    Data export

    9.9
    99%
    15 Ratings
    N/A
    0 Ratings

    Standard reports

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Custom reports

    9.9
    99%
    11 Ratings
    N/A
    0 Ratings

    Analytics

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.9

    Clicktools

    89%

    Intouch Insight

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 2/2 features

    Access controls

    8.9
    89%
    14 Ratings
    N/A
    0 Ratings

    Compliance

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Survey Distribution

    9.0

    Clicktools

    90%

    Intouch Insight

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Respondent restrictions

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Clicktools is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Clicktools

    89%
    28 Ratings
    6.0

    Intouch Insight

    60%
    1 Rating

    Likelihood to Renew

    9.0

    Clicktools

    90%
    12 Ratings

    Intouch Insight

    N/A
    0 Ratings

    Usability

    8.2

    Clicktools

    82%
    4 Ratings

    Intouch Insight

    N/A
    0 Ratings

    Performance

    8.0

    Clicktools

    80%
    4 Ratings

    Intouch Insight

    N/A
    0 Ratings

    Support Rating

    8.8

    Clicktools

    88%
    12 Ratings

    Intouch Insight

    N/A
    0 Ratings

    Online Training

    7.0

    Clicktools

    70%
    1 Rating

    Intouch Insight

    N/A
    0 Ratings

    Implementation Rating

    9.6

    Clicktools

    96%
    10 Ratings

    Intouch Insight

    N/A
    0 Ratings

    Configurability

    7.0

    Clicktools

    70%
    1 Rating

    Intouch Insight

    N/A
    0 Ratings

    Ease of integration

    7.0

    Clicktools

    70%
    1 Rating

    Intouch Insight

    N/A
    0 Ratings

    Product Scalability

    7.0

    Clicktools

    70%
    1 Rating

    Intouch Insight

    N/A
    0 Ratings

    Vendor post-sale

    9.0

    Clicktools

    90%
    1 Rating

    Intouch Insight

    N/A
    0 Ratings

    Vendor pre-sale

    9.0

    Clicktools

    90%
    1 Rating

    Intouch Insight

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
    Read full review

    InTouch Insight Inc.

    Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.
    Read full review

    Pros

    SAP

    • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
    • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
    • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
    Read full review

    InTouch Insight Inc.

    • Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
    • Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
    • Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
    Read full review

    Cons

    SAP

    • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
    • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
    • Easier/more intuitive graphics uploading.
    • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
    Read full review

    InTouch Insight Inc.

    • Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
    • Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
    • Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
    Read full review

    Pricing Details

    Clicktools

    Starting Price

    Editions & Modules

    Clicktools editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Intouch Insight

      Starting Price

      Editions & Modules

      Intouch Insight editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        SAP

        We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
        Read full review

        InTouch Insight Inc.

        No answers on this topic

        Usability

        SAP

        ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
        Read full review

        InTouch Insight Inc.

        No answers on this topic

        Performance

        SAP

        ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
        Read full review

        InTouch Insight Inc.

        No answers on this topic

        Support Rating

        SAP

        I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
        Read full review

        InTouch Insight Inc.

        No answers on this topic

        Implementation Rating

        SAP

        If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
        Read full review

        InTouch Insight Inc.

        No answers on this topic

        Alternatives Considered

        SAP

        There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
        Read full review

        InTouch Insight Inc.

        Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.
        Read full review

        Return on Investment

        SAP

        • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
        Read full review

        InTouch Insight Inc.

        • Positive: More reliable answers in a neater presentation.
        • Positive: Creation of more forms without adding more time, leading to more insights.
        • Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.
        Read full review

        Add comparison