ClickUp vs. Lumen Unified Communications & Collaboration

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClickUp
Score 8.6 out of 10
Small Businesses (1-50 employees)
ClickUp is an all-in-one productivity platform. It’s a hub where teams can come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, and Whiteboard. Customized with just a few clicks, ClickUp lets teams of all types and sizes deliver work more effectively, boosting productivity to new heights. ClickUp states its core mission is to make the world more productive by removing friction caused by using many different applications. ClickUp…
$0
per month per seat
Lumen Unified Communications & Collaboration
Score 7.0 out of 10
N/A
Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated…N/A
Pricing
ClickUpLumen Unified Communications & Collaboration
Editions & Modules
Free
$0.00
Unlimited
$9.00 ($5.00)
per member per month (annual contract pricing)
Business
$19.00 ($12.00)
per member per month (annual contract pricing)
Business Plus
$29.00 ($19.00)
per member per month (annual contract pricing)
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
ClickUpLumen Unified Communications & Collaboration
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ClickUpLumen Unified Communications & Collaboration
Top Pros

No answers on this topic

Top Cons
Features
ClickUpLumen Unified Communications & Collaboration
Project Management
Comparison of Project Management features of Product A and Product B
ClickUp
8.1
419 Ratings
Lumen Unified Communications & Collaboration
-
Ratings
Task Management9.2419 Ratings00 Ratings
Resource Management7.8299 Ratings00 Ratings
Gantt Charts8.1291 Ratings00 Ratings
Scheduling8.1333 Ratings00 Ratings
Workflow Automation7.8301 Ratings00 Ratings
Team Collaboration9.1394 Ratings00 Ratings
Support for Agile Methodology8.5260 Ratings00 Ratings
Support for Waterfall Methodology7.9213 Ratings00 Ratings
Document Management7.5347 Ratings00 Ratings
Email integration7.5258 Ratings00 Ratings
Mobile Access8.1319 Ratings00 Ratings
Timesheet Tracking7.6264 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
ClickUp
6.9
185 Ratings
Lumen Unified Communications & Collaboration
-
Ratings
Project & financial reporting6.9185 Ratings00 Ratings
User Ratings
ClickUpLumen Unified Communications & Collaboration
Likelihood to Recommend
8.8
(419 ratings)
7.0
(1 ratings)
Likelihood to Renew
9.0
(22 ratings)
-
(0 ratings)
Usability
8.9
(21 ratings)
-
(0 ratings)
Availability
8.6
(4 ratings)
-
(0 ratings)
Performance
6.8
(4 ratings)
-
(0 ratings)
Support Rating
9.0
(65 ratings)
-
(0 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(4 ratings)
-
(0 ratings)
Configurability
9.1
(2 ratings)
-
(0 ratings)
Ease of integration
8.0
(2 ratings)
-
(0 ratings)
Product Scalability
9.1
(4 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
ClickUpLumen Unified Communications & Collaboration
Likelihood to Recommend
Clickup
Due to its flexibility, ClickUp is a tool that can be implemented on, and for almost anything. Prior experience with similar tools is not required, and I am yet to run into a situation where I couldn't find use in ClickUp somehow. The success of the implementation and adoption solely depends on well constructed processes and management. ClickUp isn't going to magically make your processes run better. If you have solid processes and lack the tool to coordinate these efficiently, ClickUp will help. Similarly it depends on the activity of its users to get the most out of the platform.
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Lumen Technologies (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
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Pros
Clickup
  • Can be as complex or as simple as you want it to be
  • Excellent options for customization
  • Simple, aesthetically pleasing design
  • Multiple views to make it easier to track projects
  • Easy to collaborate with others
  • User-friendly and easy to learn to use, even if you're not tech-savvy
  • Plenty of information out there on how to use ClickUp
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Lumen Technologies (formerly CenturyLink)
  • MPLS circuits
  • Domestic calling plans
  • International calling plans
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Cons
Clickup
  • I use Table view as my primary view. When I click on a task it edits the task name instead of opening the task - this is very frustrating. There should be an icon at the end of the name to edit the task name.
  • improved duplication of status levels across all spaces and lists. I find I need to recreate my unique status set when I add a new space or list
  • in mobile view condense empty fields (e.g. description) so sub-tasks arent pushed down so far
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Lumen Technologies (formerly CenturyLink)
  • Cleaner invoices
  • Easier access to support
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Likelihood to Renew
Clickup
We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Usability
Clickup
It takes a lot of onboarding, training, and tinkering around to use ClickUp to it's full (or even half-full) potential. But once you do, it can do amazing things. There are so many different ways to customize and adapt it to suit your needs. I especially like how different spaces, folders, lists, etc. can have different settings that you can fully customize.
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Reliability and Availability
Clickup
I can't recall of any time ClickUp has been down for more than a few seconds. The only availability option is file retrieval at times, some times it just sits there trying to open a file, but again this happens very infrequently.
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Performance
Clickup
I understand that it's a beast and does a lot of things, which is probably why it's laggy. But I do find it takes longer than I'd like to load, and if I am sending a complex document to a client or team member they aren't quite sure if they're getting the right thing at first. This is actually a pretty significant problem - my biggest beef with ClickUp.
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Support Rating
Clickup
Every time I communicated with ClickUp, I got a fast and eager-to-please response. There were a couple of times I tried to leave based on another offer of another tool, and they woo'd me back with their warm responses and help to please me. I would highly recommend their customer service team!
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Online Training
Clickup
There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Implementation Rating
Clickup
Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Alternatives Considered
Clickup
ClickUp Business Plan Task Record ✔️ Prioritization ✔️ Task Snooze ✔️ Customization ✔️ Start Date ✔️ Templates ✔️ The other software that I tried do not do all of these things.
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Lumen Technologies (formerly CenturyLink)
We do not use any other products.
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Contract Terms and Pricing Model
Clickup
I did not.
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Scalability
Clickup
As long as organizations are thoughtful when setting up their workspace, I believe that ClickUp is very scalable. For example, we have divided our spaces into functional areas, and further organized projects into a folder system within spaces. By being thoughtful in the early stages of set up, I believe we are avoiding a disorganized situation down the line where projects lack any clear structured hierarchy.
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Return on Investment
Clickup
  • We are way more productive now
  • Or purchases are under JIT methodology (Just in time), saving alot of money and making the investment only when it is needed.
  • Our process are way more organized now.
  • Made multi-task possible among many projects at same time
  • Our company now is way more connected.
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Lumen Technologies (formerly CenturyLink)
  • Outstanding uptime
  • Good value
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