ClickUp on mid-to-large companies.

Workflow tracking is the primary use we give it. Because our organization has multiple departments that often need to work together, we need a place where everything can be kept track of. One of ClickUp's best features is the "status" bars and the ease of commenting, as that lets us set up links to essential resources and tag the right people so they can receive notifications and check the progress of the task at hand. When considering ease-of-use, we didn't have that hard of a time training our personnel to use the tool, as the interface is somewhat similar to social media, which helped them all get used to it rather quickly. Given the competition, ClickUp was the fastest software to set up for immediate use and to integrate our organization into the new workflow. The one complaint is how it can get somewhat invasive on specific devices. Setting up notifications so that you get notified of just the right thing is complicated, normally one would get spammed by too many status notifications, clogging the inbox and making it harder to see everything at once.

It helped the most in centralizing communication to just two tools: Itself and our email. One of the biggest issues was how communication would normally be divided between texting apps, leading to a complicated information-seeking process. ClickUp has pretty much deleted the texting apps and helps us keep better track of where resources are, as well as keeping communication much more professional without needing to deviate from the regular tools.

By using ClickUp, we saved the texting app process of communication, as well as centralized our calendar on it instead of relying on Google or Microsoft. The one thing we could never replace with it is our specialty tool, as well as the email, but the communication and tracking have now been simplified by moving our flowcharts towards ClickUp.

Make sure to have a week of testing before landing on a single tool, as the (few but noticeable) pain points started to show once we had already made our entire team move to ClickUp. Perhaps the issue of the notification would've come up during a testing phase, but we rushed the switch.

I'd recommend having some form of training before implementing it fully, as our issues became apparent within the first week of use. That same week could've been treated as a training and testing period instead. Instead, we faced certain problems when making the move, and that definitely hurt our schedule while we were adapting.

Keep your priorities at the top. You normally want the things that get updated constantly to be the first things you see whenever you open the software. Having everything on its default configuration isn't bad, but you will definitely miss out on optimizing the space to your particular needs and likes.

More colors are fine, but I'd love to really change the configuration of the information beyond just prioritizing certain things. A responsive design that lets me turn squares into rectangles or circles would be an amazing feature, as it differentiates between information categories by arranging them into specific shapes.

No, we didn't.

Never have we used support.

Do research in advance.

Have one person from your HR team talk things through.