Life just gets easier with ClickUp
Updated July 25, 2022

Life just gets easier with ClickUp

Marcin Iglicki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We moved to ClickUp over a year ago from Asana. As a Digital Agency we needed a comprehensive system, which, on one hand, would allow us to manage different projects from a wide range of services e.g. web development, branding, naming, web design, brand strategies, etc., and on the other, that would enable us to combine and integrate a lot of data regarding these ongoing, complete, and future projects into our own, custom, data hub, thanks to which we're able to track the most important financial aspects of the company and plan on our future. ClickUp has also enabled us to invite our Clients and work on the projects together with them while using our own workflow. We're using ClickUp every single day in our work and find it excellent for everyday operations at our company. It allows us to track our progress, receives notifications on the completed or assigned tasks, creates mind maps, dashboards, and projects, and find our way through big chunks of data in an easy way. For a year the only issue we've encountered was a rare case of ClickUp working slowly or lagging but other than that it's just perfect for our organization.
  • Project Management
  • Time Tracking
  • Data export
  • Integrations
  • Dashboards
  • Speed
  • Faster project completion
  • Reduced spend
  • Increased collaboration with our Clients
Thanks to ClickUp we've been able to create our own workflow, which has significantly enhanced our everyday work. We can now organize our projects team from different departments to smoothly work together on various projects, easily track our time and progress, and achieve our goals easier. Which also concludes to quantified savings for us.
Thanks to ClickUp we were finally able to stop using external tools for different aspects of our work, like time tracking, collaboration with our Clients, project management, etc. Instead of using about 5-6 external tools and systems, we are now able to just focus on our work and develop our own workflow, depending on our needs.
The tools we have used before are good, however, we had to split our time and focus between them, instead of just being able to work within one environment. Moreover, ClickUp has allowed us to use options that worked worse elsewhere. For example, TimeCamp's integration with Asana often dropped off, and then we had no clue what was going on when it comes to time tracking in our projects. ClickUp barely ever has such emergency cases, thanks to which we do not have to worry about such an issue anymore.

Do you think ClickUp delivers good value for the price?


Are you happy with ClickUp's feature set?


Did ClickUp live up to sales and marketing promises?


Did implementation of ClickUp go as expected?


Would you buy ClickUp again?


ClickUp is an excellent tool for project management and time tracking. I highly recommend it to anyone searching for a comprehensive system that combines core tools with multiple optional assets that can be used in various ways, according to the needs of specific users or clients. It also works great when it comes to possible data integration, which allows users to easily use and export the data you have stored in the system for your external needs and ideas.

ClickUp Feature Ratings

Task Management
Resource Management
Gantt Charts
Workflow Automation
Team Collaboration
Support for Agile Methodology
Support for Waterfall Methodology
Not Rated
Document Management
Email integration
Mobile Access
Timesheet Tracking
Project & financial reporting

Using ClickUp

30 - Web designers, UX/UI specialists, front and back-end developers, creative directors, account managers, office managers, the directors.
2 - One doesn't really need much specific skills to support ClickUp on the on-going basis. The system is intuitive enough itself that any user can actually learn how to operate on it, create formulas or integrations they would like to have. We never had a need to have a specially dedicated person just to manage the system for us.
  • Data management
  • Project management
  • Time tracking
  • Holiday management
  • Office management
  • Integration of data extracted from ClickUp into our dedicated, external financial dashboard that allows us to overview all the projects and specific data we want to control on an ongoing basis.
  • When we were starting using ClickUp we were rather looking at using it within our organization instead of working on it with our Clients. However, it turned out to be a great tool for us to be able to also work with our customers on the ongoing projects. Now we have plenty of clients working with us directly in the system and praising its intuitiveness as well.
  • The reporting tools allow us to create very precise time tracking rapports for our Clients.
  • Creating further API integrations
  • Integrating our e-mail correspondence fully into ClickUp
We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.

Evaluating ClickUp and Competitors

Yes - We were able to stop using TimeCamp and Asana and instead swap them for just ClickUp instead. Thanks to that we do not have to worry about integration between those systems, which was often breaking up for us, thus leaving us without a much-needed tool for time tracking.
  • Price
  • Product Features
  • Product Usability
Product features were generally the key for us to move over to ClickUp from Asana. We've been looking for a system that would be the most flexible and spent tens of hours on exploring the market. ClickUp was simply the fruit of our long research into what system would be best suited for our needs.
I wouldn't really change our evaluation and selection process, as we believe we've made a great choice of picking ClickUp as our main system to use.

ClickUp Implementation

Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.
Change management was minimal - It wasn't too difficult for us to change the management as we were working on Asana prior to moving to ClickUp, so when it comes to task management the systems are fairly similar. However, where it comes to time tracking, data management, office management etc. ClickUp has allowed us to enhance in all of those fields immensely when compared with other systems.
  • Creating our own workflow suited to the needs of our organization

ClickUp Training

There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.

ClickUp Support

We've only had one problem with ClickUp for over a year and it occurred when we were about to renew our subscription for the paid licenses. Thanks to exceptional customer service we've been able to resolve it fairly quickly and on top of that ClickUp has refunded us quickly with an amount that was due. We've barely ever come across such helpful customer service, so that's a big plus.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
We haven't purchased a premium support as we're not an organization big enough yet to see the value in it. We barely have problems with ClickUp that we wouldn't be able to resolve on our own, therefore we're happy with the current plan we're using for over a year and plan on keeping it.
As stated earlier, we once had a problem with the renewal of our yearly licenses for the paid membership. ClickUp resolved the issue quickly and delivered an exceptional customer service, thanks to which we were able to focus on our work, instead of dragging this topic for a long period of time. We've been directly contacted by an account manager dedicated to our account to enhance the process and that helped a lot as well.

Using ClickUp

There are multiple services you can use ClickUp for, data management, time tracking, task/project management, reporting, API integrations, and just so many more. It's just up for you to decide how you would like to use it in a way best suited to your needs.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Time tracking - a simple timer on tasks
  • Project management - easy to structure the tasks and projects
  • Search tool - easy to find anything even if you have hundreds of tasks and data stored on your workspace
  • You can find guides for everything, so it's rather just a matter of spending your time on learning something and not a problem of how difficult it is.

ClickUp Reliability

Scaling with ClickUp is superb. If you create a workflow best suited for your organization then it's all about creating new accounts and teaching the new employees the workflow you're using. It's that simple. There is no black magic when it comes to Clickup.
For over a year ClickUp was unavailable to us just twice for a couple of hours. I would say for a system this big and working globally that was a minor issue. They managed to fix all the issues within a couple hours and then it was back up and running perfectly fine.
The speed of ClickUp is average to be honest. This is one of the biggest flaws of the system, sometimes it's also lagging a little bit but we also have a lot of documents, lists etc. on our workspace. However, with the next version of ClickUp I've seen they are planning to increase the speed by almost 500%, probably by changing the technology, so I am more than looking forward to it.