Overall Satisfaction with ClickUp
We moved to ClickUp over a year ago from Asana. As a Digital Agency we needed a comprehensive system, which, on one hand, would allow us to manage different projects from a wide range of services e.g. web development, branding, naming, web design, brand strategies, etc., and on the other, that would enable us to combine and integrate a lot of data regarding these ongoing, complete, and future projects into our own, custom, data hub, thanks to which we're able to track the most important financial aspects of the company and plan on our future. ClickUp has also enabled us to invite our Clients and work on the projects together with them while using our own workflow. We're using ClickUp every single day in our work and find it excellent for everyday operations at our company. It allows us to track our progress, receives notifications on the completed or assigned tasks, creates mind maps, dashboards, and projects, and find our way through big chunks of data in an easy way. For a year the only issue we've encountered was a rare case of ClickUp working slowly or lagging but other than that it's just perfect for our organization.
- Project Management
- Time Tracking
- Data export
- Integrations
- Dashboards
- Speed
- Faster project completion
- Reduced spend
- Increased collaboration with our Clients
Thanks to ClickUp we've been able to create our own workflow, which has significantly enhanced our everyday work. We can now organize our projects team from different departments to smoothly work together on various projects, easily track our time and progress, and achieve our goals easier. Which also concludes to quantified savings for us.
Thanks to ClickUp we were finally able to stop using external tools for different aspects of our work, like time tracking, collaboration with our Clients, project management, etc. Instead of using about 5-6 external tools and systems, we are now able to just focus on our work and develop our own workflow, depending on our needs.
The tools we have used before are good, however, we had to split our time and focus between them, instead of just being able to work within one environment. Moreover, ClickUp has allowed us to use options that worked worse elsewhere. For example, TimeCamp's integration with Asana often dropped off, and then we had no clue what was going on when it comes to time tracking in our projects. ClickUp barely ever has such emergency cases, thanks to which we do not have to worry about such an issue anymore.
Do you think ClickUp delivers good value for the price?
Yes
Are you happy with ClickUp's feature set?
Yes
Did ClickUp live up to sales and marketing promises?
Yes
Did implementation of ClickUp go as expected?
Yes
Would you buy ClickUp again?
Yes
ClickUp Feature Ratings
Using ClickUp
30 - Web designers, UX/UI specialists, front and back-end developers, creative directors, account managers, office managers, the directors.
2 - One doesn't really need much specific skills to support ClickUp on the on-going basis. The system is intuitive enough itself that any user can actually learn how to operate on it, create formulas or integrations they would like to have. We never had a need to have a specially dedicated person just to manage the system for us.
- Data management
- Project management
- Time tracking
- Holiday management
- Office management
- Integration of data extracted from ClickUp into our dedicated, external financial dashboard that allows us to overview all the projects and specific data we want to control on an ongoing basis.
- When we were starting using ClickUp we were rather looking at using it within our organization instead of working on it with our Clients. However, it turned out to be a great tool for us to be able to also work with our customers on the ongoing projects. Now we have plenty of clients working with us directly in the system and praising its intuitiveness as well.
- The reporting tools allow us to create very precise time tracking rapports for our Clients.
- Creating further API integrations
- Integrating our e-mail correspondence fully into ClickUp
Evaluating ClickUp and Competitors
- Price
- Product Features
- Product Usability
Product features were generally the key for us to move over to ClickUp from Asana. We've been looking for a system that would be the most flexible and spent tens of hours on exploring the market. ClickUp was simply the fruit of our long research into what system would be best suited for our needs.
I wouldn't really change our evaluation and selection process, as we believe we've made a great choice of picking ClickUp as our main system to use.
ClickUp Implementation
- Implemented in-house
Change management was minimal - It wasn't too difficult for us to change the management as we were working on Asana prior to moving to ClickUp, so when it comes to task management the systems are fairly similar. However, where it comes to time tracking, data management, office management etc. ClickUp has allowed us to enhance in all of those fields immensely when compared with other systems.
- Creating our own workflow suited to the needs of our organization
ClickUp Training
ClickUp Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | Difficult to get immediate help |
We haven't purchased a premium support as we're not an organization big enough yet to see the value in it. We barely have problems with ClickUp that we wouldn't be able to resolve on our own, therefore we're happy with the current plan we're using for over a year and plan on keeping it.
As stated earlier, we once had a problem with the renewal of our yearly licenses for the paid membership. ClickUp resolved the issue quickly and delivered an exceptional customer service, thanks to which we were able to focus on our work, instead of dragging this topic for a long period of time. We've been directly contacted by an account manager dedicated to our account to enhance the process and that helped a lot as well.
Using ClickUp
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Time tracking - a simple timer on tasks
- Project management - easy to structure the tasks and projects
- Search tool - easy to find anything even if you have hundreds of tasks and data stored on your workspace
- You can find guides for everything, so it's rather just a matter of spending your time on learning something and not a problem of how difficult it is.
Yes, but I don't use it