ClientSuccess vs. CustomerSuccessBox
ClientSuccess vs. CustomerSuccessBox
Product | Rating | Most Used By | Product Summary | Starting Price |
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ClientSuccess | N/A | ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business. | N/A | |
CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A |
ClientSuccess | CustomerSuccessBox | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | $499 per user | ||||||||||||||
Additional Details | — | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | ||||||||||||||
More Pricing Information |
ClientSuccess | CustomerSuccessBox | |
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Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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ClientSuccess | CustomerSuccessBox | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ClientSuccess | CustomerSuccessBox | |
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Likelihood to Recommend | 7.6 (18 ratings) | 9.5 (15 ratings) |
Usability | - (0 ratings) | 9.3 (15 ratings) |
Support Rating | 10.0 (1 ratings) | 9.3 (15 ratings) |
ClientSuccess | CustomerSuccessBox | |
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Likelihood to Recommend | ClientSuccess | Customer Success Box |
Pros | ClientSuccess | Customer Success Box |
Cons | ClientSuccess | Customer Success Box |
Usability | ClientSuccess No answers on this topic | Customer Success Box |
Support Rating | ClientSuccess | Customer Success Box |
Alternatives Considered | ClientSuccess | Customer Success Box |
Return on Investment | ClientSuccess | Customer Success Box |
ScreenShots | CustomerSuccessBox Screenshots |