Clockify vs. ServiceTitan

Clockify is well suited for remote-based employees so employers can track their time worked. It is great for tracking time for billable client work as well as non-billable work.

Incentivized

LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.

• Clockify records exact times on a per project basis when you click Start/Stop.
• User interface is very easy. It is easy to add a project on the fly, change the times I just recorded if I forgot to click Stop for example. The interface is intuitive and gives me the flexibility I need.
• Reporting gives me everything I need from times, hours per project, billable or not, per client and any tags I've created. This provides enough flexibility for many different use cases.

Incentivized

• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

Incentivized

• interface in general could be more user-friendly
• there could be better organization across different " clients"
• should be allowed to change rate for different tasks on free version

Incentivized

• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

Incentivized

I'm using the free version at the moment and loving it. What a great product, easy, responsive and has better up time than Yahoo Mail. :) What isn't there to like?

Incentivized

I can use it effectively on day 1. Day 3 I added more options and back-filled my previous time tracking. I saw how to add Projects and clients and found a way that works well for me. I ran a report for the 3 days I was using it and extrapolated how it would work after 6 months. I saw benefits to being able to search anything, and run reports using several filters including user defined tags, clients, projects

Incentivized

I have never had an issue logging in or it not being available. I use Clockify every work day during the week, frequently starting/stopping projects. I've had past experience with other systems that suddenly aren't usable for an hour and that is something I have never experienced with Clockify. They are doing something right on their backend. Nice job, Clockify folks

Incentivized

I already mentioned how it feels light across the wire. Pages load fast in the web browser. I have not tried the browser plug-in nor the mobile app. I give it a 9 instead of 10 as the desktop app seemed to hesitate when I clicked the start/stop of a project/task

Incentivized

I dealt very little with customer support because Clockify is so easy to use. That being said, the few times I did, I got fast responses and any issues that I did have were solved in a very fast manner.

Incentivized

Harvest is very similar to Clockify. The only difference is that Harvest also has an invoicing and billing system built into it. So if you're billing your clients based off of time directly, Harvest may be a better option as far as that goes. Of course, Harvest only has minimum billing increments of 6 or 10 minutes, there is no 10-minute option so that's something where Clockify has them beat. They are both very easy to use.

Incentivized

No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.

Incentivized

Because it feels light on the wire and runs so smoothly with great up-time. I have to assume that the same is true as it scales. I'm a single user so maybe I don't see if there are any scalability issues. With the way it seems architected to run so quickly across many platforms (desktop, mobile, web, browser plug-in), I have to think that it is using recent technology that provides scalability options

Incentivized

• Free option was amazing a great return on a free investment
• Has saved my company money and provided all the tools I needed to track projects and employee work time.

Incentivized

• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

Incentivized