Cloud 9 Software vs. VixWin Platinum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud 9 Software
Score 7.7 out of 10
N/A
Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 states they have successfully deployed their cloud-based practice management software at more than 1,500 locations, and currently connects almost 15,000 individual users from…N/A
VixWin Platinum
Score 8.0 out of 10
N/A
VixWin Platinum is an imaging management tool from Gendex to support dentists and oral surgeons.N/A
Pricing
Cloud 9 SoftwareVixWin Platinum
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cloud 9 SoftwareVixWin Platinum
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cloud 9 SoftwareVixWin Platinum
Top Pros
Top Cons

No answers on this topic

User Ratings
Cloud 9 SoftwareVixWin Platinum
Likelihood to Recommend
7.7
(4 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Cloud 9 SoftwareVixWin Platinum
Likelihood to Recommend
Cloud 9 Software
Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
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Gendex
VixWin Platinum is suitable in a general/pediatric dental setting; it seems to be used in many offices I have been in--not sure if that's because of the price or maybe because it is so easy to use. I believe if you are a speciality practice where you need higher quality x-rays or more options in regards to x-ray editing, VixWin Platinum may not be the best. In my opinion, VixWin Platinum is basic. Be aware of the need for storage (depending on how large your practice is).
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Pros
Cloud 9 Software
  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.
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Gendex
  • Easy to use--pretty straightforward, especially when rotating x-rays, sharpening an image, and choosing between different mounts.
  • You can set up the mounts how you like it (e.g., if you take a lot of bitewings, you can set up an easy-access "four bitewing" mount).
  • Easy to import and export images when needed.
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Cons
Cloud 9 Software
  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
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Gendex
  • There needs to be an easy way to "move" x-rays from one patient's chart to another. For example, it happens when you take x-rays under the wrong chart and need to move them. Sometimes in the process of moving them, they get lost.
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Usability
Cloud 9 Software
No answers on this topic
Gendex
Very easy to use and train on (extremely user friendly). It is pretty straightforward and easy to follow, especially if you are new to the dental field or not comfortable using computers and/or programs. (I was in an office that was using charts then went paperless; many of the staff members found VixWin Platinum easy to transition into).
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Support Rating
Cloud 9 Software
No answers on this topic
Gendex
I have never personally reached out to VixWin, but from watching other members of my offices/dental field reach out, I have noticed that they were on the phone for a decent amount of time when it came to resolving issues with VixWin Platinum. The issue was always resolved but it did take a decent amount of time (a few hours at a time).
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Alternatives Considered
Cloud 9 Software
OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.
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Gendex
VixWin Platinum is basic but I still find it better than EagleSoft's dental x-ray system. VixWin Platinum has more options to edit and play with the contrast then EagleSoft's x-rays. I also feels as though the quality of x-rays is much better in VixWin Platinum than in EagleSoft (I get a lot of overexposed images in EagleSoft, even after adjusting the exposure).
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Return on Investment
Cloud 9 Software
  • Our office has overall been able to move at a faster pace.
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Gendex
  • Easy to take x-rays; easy to see if I need to retake/move image
  • It is nice that you can bring image up larger for the patient to view--great for patient education
  • Disappointing when you can't find an x-ray you just took; it may disappear
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