What users are saying about
4 Ratings
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Score 7.5 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Cloud 9 Software

Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
Stephanie Grates | TrustRadius Reviewer

VixWin Platinum

VixWin Platinum is suitable in a general/pediatric dental setting; it seems to be used in many offices I have been in--not sure if that's because of the price or maybe because it is so easy to use. I believe if you are a speciality practice where you need higher quality x-rays or more options in regards to x-ray editing, VixWin Platinum may not be the best. In my opinion, VixWin Platinum is basic. Be aware of the need for storage (depending on how large your practice is).
Krista I. Christensen RDH, MS, CDP | TrustRadius Reviewer

Pros

Cloud 9 Software

  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.
Anonymous | TrustRadius Reviewer

VixWin Platinum

  • Easy to use--pretty straightforward, especially when rotating x-rays, sharpening an image, and choosing between different mounts.
  • You can set up the mounts how you like it (e.g., if you take a lot of bitewings, you can set up an easy-access "four bitewing" mount).
  • Easy to import and export images when needed.
Krista I. Christensen RDH, MS, CDP | TrustRadius Reviewer

Cons

Cloud 9 Software

  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
Cheslie Clark | TrustRadius Reviewer

VixWin Platinum

  • There needs to be an easy way to "move" x-rays from one patient's chart to another. For example, it happens when you take x-rays under the wrong chart and need to move them. Sometimes in the process of moving them, they get lost.
Krista I. Christensen RDH, MS, CDP | TrustRadius Reviewer

Usability

Cloud 9 Software

No score
No answers yet
No answers on this topic

VixWin Platinum

VixWin Platinum 9.0
Based on 1 answer
Very easy to use and train on (extremely user friendly). It is pretty straightforward and easy to follow, especially if you are new to the dental field or not comfortable using computers and/or programs. (I was in an office that was using charts then went paperless; many of the staff members found VixWin Platinum easy to transition into).
Krista I. Christensen RDH, MS, CDP | TrustRadius Reviewer

Support Rating

Cloud 9 Software

No score
No answers yet
No answers on this topic

VixWin Platinum

VixWin Platinum 7.0
Based on 1 answer
I have never personally reached out to VixWin, but from watching other members of my offices/dental field reach out, I have noticed that they were on the phone for a decent amount of time when it came to resolving issues with VixWin Platinum. The issue was always resolved but it did take a decent amount of time (a few hours at a time).
Krista I. Christensen RDH, MS, CDP | TrustRadius Reviewer

Alternatives Considered

Cloud 9 Software

OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.
Stephanie Grates | TrustRadius Reviewer

VixWin Platinum

VixWin Platinum is basic but I still find it better than EagleSoft's dental x-ray system. VixWin Platinum has more options to edit and play with the contrast then EagleSoft's x-rays. I also feels as though the quality of x-rays is much better in VixWin Platinum than in EagleSoft (I get a lot of overexposed images in EagleSoft, even after adjusting the exposure).
Krista I. Christensen RDH, MS, CDP | TrustRadius Reviewer

Return on Investment

Cloud 9 Software

  • Our office has overall been able to move at a faster pace.
Kayla Gilmer | TrustRadius Reviewer

VixWin Platinum

  • Easy to take x-rays; easy to see if I need to retake/move image
  • It is nice that you can bring image up larger for the patient to view--great for patient education
  • Disappointing when you can't find an x-ray you just took; it may disappear
Krista I. Christensen RDH, MS, CDP | TrustRadius Reviewer

Pricing Details

Cloud 9 Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VixWin Platinum

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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