Cloud 9 Software vs. Weave

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud 9 Software
Score 9.7 out of 10
N/A
Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 states they have successfully deployed their cloud-based practice management software at more than 1,500 locations, and currently connects almost 15,000 individual users from…N/A
Weave
Score 8.0 out of 10
N/A
Weave in Lehi offers a suite of patient and practice management applications, designed to present an integration of hardware and software solutions to help medical practices and small businesses grow, retain, and communicate across the entire customer journey.N/A
Pricing
Cloud 9 SoftwareWeave
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Cloud 9 SoftwareWeave
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cloud 9 SoftwareWeave
Best Alternatives
Cloud 9 SoftwareWeave
Small Businesses

No answers on this topic

RXNT
RXNT
Score 8.2 out of 10
Medium-sized Companies

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AdvancedMD
AdvancedMD
Score 7.9 out of 10
Enterprises

No answers on this topic

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All AlternativesView all alternativesView all alternatives
User Ratings
Cloud 9 SoftwareWeave
Likelihood to Recommend
8.6
(8 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Cloud 9 SoftwareWeave
Likelihood to Recommend
Cloud 9 Software
Charting is easy. Clicking on all that tabs at each appointment. That makes it a lot quicker when charting. I would like to see a new tab to view X-rays. When I have to scroll through all the photos to view when we took the last x-rays, it’s a lot because we take photos at every appointment.
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Weave HQ
Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave
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Pros
Cloud 9 Software
  • Awesome support via chat and phone
  • Rewards program
  • Cloud based
  • Multiple ways to do each task
  • Personal customer experience
  • User friendly software
  • Offer online classes and yearly meetings
  • Platform to make changes and requests - yes they implement the ideas frequently as well
  • The training staff was outstanding!
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Weave HQ
  • VOIP Phone System
  • Automated Appointment Reminders
  • Phone Call Analytics
  • Flexible customization options for phone system and appointment reminders
  • Inbound customer phone call and text message management
  • Auto-reply via text message from missed call
  • Phone call recordings for quality control
  • Integrated Fax
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Cons
Cloud 9 Software
  • I wish the check out process could be a little more simplified.
  • I feel I do a lot more clicking with the mouse with opening and closing screens.
  • When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.
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Weave HQ
  • Analytics and Reporting
  • Email Communications
  • System Reliability
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Likelihood to Renew
Cloud 9 Software
Easy to use!
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Weave HQ
No answers on this topic
Usability
Cloud 9 Software
Easy peasy! Easy to navigate and start using from day one!
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Weave HQ
No answers on this topic
Support Rating
Cloud 9 Software
I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!
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Weave HQ
No answers on this topic
Implementation Rating
Cloud 9 Software
Better training/trainors
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Weave HQ
No answers on this topic
Alternatives Considered
Cloud 9 Software
The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like where would our online forms go that Cloud 9 did not have an automatic home for. Cloud 9, on the other hand, does not have nifty image layout options, their letter editor is a cranky non-Word program I do not like, and creating custom reports is definitely easier in Ortho2.
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Weave HQ
Better phone systems than Comcast. More streamlined and easier to use than Solutionreach with a more focused feature set. Integrates with Nextech. Solutionreach does have the best custom appointment reminders and recall email marketing functionality in the HIPPA-compliant industry, in my experience
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Return on Investment
Cloud 9 Software
  • We could access everything from home during Covid shutdowns since it’s cloud based.
  • Negative would be more time editing photos & more clicks to get to things.
  • It has also made billing and insurance claims easier.
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Weave HQ
  • Flexible control over phone system and call groups and routing
  • Integrated, universal phone call and text messaging queue for more efficient inbound message management and FUP
  • Ability to customize appointment reminders based on appointment type, with bi-lingual support (Spanish)
  • Overall increased connection rates on initial contact attempt with customers and faster follow-up turnaround times
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ScreenShots

Weave Screenshots

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