Cloudant is an open source non-relational, distributed database service that requires zero-configuration. It's based on the Apache-backed CouchDB project and the creator of the open source BigCouch project.
Cloudant's service provides integrated data management, search, and analytics engine designed for web applications. Cloudant scales your database on the CouchDB framework and provides hosting, administrative tools, analytics and commercial support for CouchDB and BigCouch.
Cloudant is often…
$1
per month per GB of storage above the included 20 GB
Zendesk Suite
Score8.5 out of 10
N/A
Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.
$69
per month per agent
Pricing
IBM Cloudant
Zendesk Suite
Editions & Modules
Standard
$1
per month per GB of storage above the included 20 GB
Standard
$75
per month 100 reads/second ; 50 writes/second ; 5 global queries/second
Lite
Free
20 reads/second ; 10 writes/second ; 5 global queries / second ; 1 GB of storage capacity
Our organization found Cloudant most suitable if One, a fixed pricing structure would make the most sense, for example in a situation where the project Cloudant is being used in makes its revenue in procurement or fixed retainer — thus the predictability of costs is paramount; Two, where you need to frequently edit the data and/or share access to the query engine to non-engineers — this is where the GUI shines.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Zendesk is good for small teams where work is not passed along to internal teams or situations where escalations lead to further customer interactions and no further oversight is needed. It is weak as a product for larger and medium-sized companies, where processes are in place that are not aligned with its workflow, as it is a very rigid tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Is there a way for AEs and CSMs to be informed in a weekly summary of all their accounts and any tickets? Example: Disney submitted a ticket on XYZ. Google has an urgent issue on X still unresolved.
Is there a way for CSMs or AEs to have a Dashboard that's specific to their accounts instead of seeing all the tickets in the queue that are not relevant to them?
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
the flexibility of NoSQL allow us to modify and upgrade our apps very fast and in a convenient way. Having the solution hosted by IBM is also giving us the chance to focus on features and the improvement of our apps. It's one thing less to be worried about
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zendesk is an amazing tool for communicating with your customers easily. The communication tickets from sellers to us or from us to sellers are stored, and there are statuses used to make communication easy. We have internal conversations between departments, linked with useful software such as Zingtree, Talkdesk, and Webs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
It's mostly just a straight forward API to a data store. I knock one off for the full text search thing, but I don't need it much anyways. Also, the dashboard UI they give is pretty nice to use. It provides syntax-highlighting for writing views and queries are easy to test. I wish other DBs had a UI like this.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Pros: The agent interface is sleek, contemporary, and relatively easy to learn compared to many other enterprise tools. For common tasks, admins are given point-and-click options- adding fields, modifying workflows, constructing macros. The knowledge base (Guide) editor is easy to use for non-developers. Drawbacks: Once you move past the initial things - complex automations, reporting/analytics in Explore, and/or customizations integrating the API, it requires much more advanced training to use successfully. Navigating between the different modules (Support, Explore, Chat, Guide) can feel very disconnected; often you are reminded that it really is a "suite" of products brought together -not really one unified platform. If you're using multiple brands managing simultaneous support tickets, or heavily customizing workflows to meet your brand, you may run into a bit of struggle with usability. So: it's a lot more user friendly than the palaces (Salesforce Service Cloud, ServiceNow), but is not used as quickly or with as much streamlined flow as a product made for a small shop. So if you are looking for a great balance, this is a good option if you are a net new organization or an organization on their way to scaling from 15 - 50 employee. Expect some elbow grease from the admin team once learning, adapting, and working efficiently once you move past the basics with your support tickets and initial customizations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
it is a highly available solution in the IBM cloud portfolio and hence we have never had any issues with the data base being available - we also do continuous replication to be on the safer side just in case some thing goes awry. We also perform twice a year disaster recovery tests.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
very easy to get started and is very developer friendly given that it uses couchDB analytics. It is a cloud based solution and hence there is no hardware investment in a server and staging the server to get started and the associated delays/bureaucracy involved to get started. Good documentation is also available.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We rarely need to contact their support team, but when we do they are responsive. However there have been notable times when communication between myself and the support rep was challenging despite me providing clear explanation of the issue, screenshots, and a thorough explanation of the goal we hope to achieve. It took several back and forth attempt, on a few occasions, to get resolution on an otherwise simple request
online resources are good enough to understand but there is nothing like testing. In our case, we discovered some not documented behavior that we take in count now. Also, the experience in NodeJs is critical. Also, take in count that most of the "good practices" with cloudant are not in online courses but in blogs and pages from independent developers
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zendesk has tons of available material for training - videos, webinars, articles, etc. The only reason this is not a 10 is because it can be hard to figure out how to navigate to these things and find what you are looking for.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I was very satisfied. They have a free trial for 30 days and I recommend you do that and use it. It is very easy to get started with the basics and the build on over time.
The only thing technically complex was single sign-on and integration to Salesforce.com required some tweaks – otherwise setting up system was very easy
The feature-set, including security, is very comparable. Overall, IBM's services added to the product are mature and stable, although product support and engineers could be a little better. Global availability is improving, and Disaster Recover Capabilities are great. Overall, it's very comparable to MongoDB as a DBaaS offer, available globally and with great documentation.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
At the time of evaluation, Dynamics had extremely limited knowledge and support capabilities. The UI is clunky, and reporting requires a deep understanding of the underlying data structure. Ongoing maintenance was costly and didn't provide a positive ROI in any sense of the term.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The service scales incredibly well. As you would expect from CloudDB and IBM combination. The only reason I wouldn't score it a 10 is the fact that document trees can get nested and nested very quickly if you are attempting to do very complex datasets. Which makes your code that much more complex to deal. Its very possible we could find a solution to this problem with better database planning to begin with, but one of the reasons we chose a service over a self-hosted solution was so we could set it up quick and forget about it. So we weren't going to dedicate a team to architecture optimization.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
