CloudBlue vs. IBM Sterling Order Management vs. SPS Commerce

CloudBlue is a fairly scalable platform that enables instant use of new products. Integrations with third-party products make the go-to-market process seamless and simple.

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It's perfect for medium to large retailers

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When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.

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• Easy to integrate new products.
• Subscription management.
• The design is clean and intuitive.

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• Centralizing data.
• Instantaneously updated data.
• Ad hoc reporting.

• We can easily create and send order confirmations.
• We respond to the corresponding receiving departments with timely and accurate ASN's.
• Once the order has shipped, customer service utilizes the invoicing function.

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• The CloudBlue platform is quite scalable, and the ecosystem of included ISVs allows us to add any new product to the market immediately and simply.

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• RCP Based deployment
• Wider variety of sourcing configuration
• Product Documentation
• COM Features need to better so that Customer case handling is facilitated

• We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
• Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
• We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.

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The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.

If I can drop it, I will this year. We gave it a decent try for over 4 years and it has gotten worse with each added connection.

Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all

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Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking

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In my opinion, SPS Commerce is the bottom out of all three provided here. I think, essentially, if you are looking to be hands off and only oboard on setup and don't plan on growing your business and want to not understand anything about EDI and how it affects your company, SPS Commerce is a fine choice. Just if you want to do anything beyond that, I believe you are going to have the worst time.

• In my very personal review, I can mention that this instrument does not have negative points that harm us; rather, we are quite practical with this product.

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• Optimal inventory management resulted in more orders per minute and good ROI and customer experience

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• I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
• The interface is simple and easy to understand and use, so it saved time when preparing shipments.

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