2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 11 reviews and ratings
Feature Set Ratings
- CloudCall ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
- JustCall ranks higher in 1 feature set: Mobile apps
Cloud PBX
10.0
CloudCall
100%
8.1
JustCall
81%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating
8.4
84%
6 Ratings
User templates
10.0
100%
1 Rating
N/A
0 Ratings
Call reports
10.0
100%
1 Rating
7.8
78%
7 Ratings
Directory of employee names
10.0
100%
1 Rating
8.2
82%
5 Ratings
Call Management
9.6
CloudCall
96%
8.3
JustCall
83%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating
8.2
82%
7 Ratings
Call recording
10.0
100%
1 Rating
7.8
78%
6 Ratings
Call park
9.0
90%
1 Rating
8.2
82%
6 Ratings
Call screening
10.0
100%
1 Rating
8.6
86%
6 Ratings
Message alerts
9.0
90%
1 Rating
8.6
86%
6 Ratings
VoIP system collaboration
9.0
CloudCall
90%
8.5
JustCall
85%
CloudCall ranks higher in 1/2 features
CloudCall ranks higher in 1/2 features
Audio conferencing
8.0
80%
1 Rating
8.5
85%
6 Ratings
Instant messaging
10.0
100%
1 Rating
N/A
0 Ratings
Mobile apps
7.0
CloudCall
70%
9.3
JustCall
93%
JustCall ranks higher in 2/2 features
JustCall ranks higher in 2/2 features
Mobile app for iOS
7.0
70%
1 Rating
9.3
93%
3 Ratings
Mobile app for Android
N/A
0 Ratings
9.3
93%
4 Ratings
Attribute Ratings
- JustCall is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating
8.2
JustCall
82%
7 Ratings
Support Rating
10.0
CloudCall
100%
2 Ratings
JustCall
N/A
0 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesJustCall
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development
Angelson GroupMarketing and Advertising, 1-10 employees
Pros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesJustCall
- Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
- Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
- Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
Digital Marketing Manager
MetLifeInsurance, 10,001+ employees
Cons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesJustCall
- Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
- Pricing seems to have increased, which affected the benefit we originally found in the service
- Increased functionality, such as bulk SMS Messaging and power-dialer

Verified User
Director in Customer Service
Retail Company, 11-50 employeesPricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CloudCall Editions & Modules
—
Additional Pricing Details
—JustCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$30 per month
JustCall Editions & Modules
Edition
Basic | $30.001 |
---|---|
Custom | Pricing available on request1 |
Premium | $60.001 |
- per month per user
Additional Pricing Details
Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesJustCall
No score
No answers yet
No answers on this topic
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesJustCall
It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
Marketing Project Management Specialist
PwC CanadaMarket Research, 10,001+ employees
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesJustCall
- Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
- Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
- SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development
Angelson GroupMarketing and Advertising, 1-10 employees