What users are saying about
2 Ratings
11 Ratings
2 Ratings
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Score 8 out of 100
11 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
  • JustCall ranks higher in 1 feature set: Mobile apps

Cloud PBX

10.0

CloudCall

100%
8.1

JustCall

81%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
8.4
84%
6 Ratings

User templates

10.0
100%
1 Rating
N/A
0 Ratings

Call reports

10.0
100%
1 Rating
7.8
78%
7 Ratings

Directory of employee names

10.0
100%
1 Rating
8.2
82%
5 Ratings

Call Management

9.6

CloudCall

96%
8.3

JustCall

83%
CloudCall ranks higher in 5/5 features

Answering rules

10.0
100%
1 Rating
8.2
82%
7 Ratings

Call recording

10.0
100%
1 Rating
7.8
78%
6 Ratings

Call park

9.0
90%
1 Rating
8.2
82%
6 Ratings

Call screening

10.0
100%
1 Rating
8.6
86%
6 Ratings

Message alerts

9.0
90%
1 Rating
8.6
86%
6 Ratings

VoIP system collaboration

9.0

CloudCall

90%
8.5

JustCall

85%
CloudCall ranks higher in 1/2 features

Audio conferencing

8.0
80%
1 Rating
8.5
85%
6 Ratings

Instant messaging

10.0
100%
1 Rating
N/A
0 Ratings

Mobile apps

7.0

CloudCall

70%
9.3

JustCall

93%
JustCall ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
1 Rating
9.3
93%
3 Ratings

Mobile app for Android

N/A
0 Ratings
9.3
93%
4 Ratings

Attribute Ratings

  • JustCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
8.2

JustCall

82%
7 Ratings

Support Rating

10.0

CloudCall

100%
2 Ratings

JustCall

N/A
0 Ratings

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

JustCall

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

JustCall

  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
Travis Williams | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

JustCall

  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

JustCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$30 per month

JustCall Editions & Modules

Edition
Basic$30.001
CustomPricing available on request1
Premium$60.001
  1. per month per user
Additional Pricing Details
Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

JustCall

It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
John L Sandler | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

JustCall

  • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
  • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
  • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

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