CloudContactAI vs Vonage Communications APIs (formerly Nexmo)

Likelihood to Recommend

CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.

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Verified User

Director in Product Management

Computer Software Company, 51-200 employees

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Pros

Facilitate email campaigns
Facilitate voice campaigns
Facilitate SMS campaigns

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
The accuracy of the services and the non-stop supportive team.
Simple API, easy to integrate with existing notification functionality in your Laravel apps.
Ease of implementation. We needed less than one month to go live.

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Guillermo Villamizar

Jefe de Productos Financieros

CELISTICSLogistics and Supply Chain, 501-1000 employees

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Cons

Can improve the voice calling functionality
Can make the user interface a little easier
Can improve the billing section

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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Written documentation and discovery could be a lot better.

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Eric Doty

CEO (Chief Executive Officer)

LoupeRetail, 1-10 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Usability

CloudContactAI 10.0

Based on 1 answer

I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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Vonage Communications APIs (formerly Nexmo) 7.3

Based on 2 answers

The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.

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Verified User

Director in Product Management

Computer Software Company, 51-200 employees

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Support Rating

CloudContactAI 9.0

Based on 1 answer

CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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Vonage Communications APIs (formerly Nexmo) 6.7

Based on 2 answers

The product feels a bit like a black box since it's built to be an off-the-shelf solution so sometimes it feels like the only way to really understand it is to talk to an engineer directly as the documentation is so-so.

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Eric Doty

CEO (Chief Executive Officer)

LoupeRetail, 1-10 employees

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Alternatives Considered

[CloudContactAI] is a lot better than other products because it offers an insightful blog to help you become a better marketer, video tutorials for every feature.

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Verified User

General Manager in Marketing

Consumer Services Company, 11-50 employees

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Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.When we have to build a new website we are going to support the solution with Nexmo.

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Guillermo Villamizar

Jefe de Productos Financieros

CELISTICSLogistics and Supply Chain, 501-1000 employees

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Return on Investment

Helped improve customer relationships
Helped drive more sales
Helped provide better support for our customers

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travor house

CMO (Chief Marketing Officer)

THBusinessServicesMarketing & Advertising, 1-10 employees

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Allowed us to go to market faster (positive).
Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).

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Eric Doty

CEO (Chief Executive Officer)

LoupeRetail, 1-10 employees

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CloudContactAI vs Vonage Communications APIs (formerly Nexmo)

CloudContactAI

Vonage Communications APIs (formerly Nexmo)

Attribute Ratings

Likelihood to Recommend

CloudContactAI

Vonage Communications APIs (formerly Nexmo)

Usability

CloudContactAI

Vonage Communications APIs (formerly Nexmo)

Support Rating

CloudContactAI

Vonage Communications APIs (formerly Nexmo)

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

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