Cloudera Enterprise Data Hub vs Rackspace Managed Hosting

• Excellent management capabilities via Cloudera Manager.
• Open source and does not restrict our data to be bound by a proprietary format.
• Offers excellent support for data governance and auditing.
• Has all the components that would help us build a data hub.
• Excellent platform support offered by Cloudera.

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• Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
• Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

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• Not fully Open Source, couple of components of the distributions are privately owned, meaning with public contributions are not welcome
• Improvements to Cloudera manager can only be recommended. its very hard to get it done once recommended as the full control is with them.
• Should make components more aligned to Open Source rather than making it closed sourced.
• Custom Features of open source software tools supported only by Cloudera are tricky. Cant commit changes to tools like Hue.
• Improvements to Cluster Management tool is required, which are already available to its competitors.

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• Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
• They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.

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• Cloudera products are the most widely. It is more business friendly as data is more secure. The sensitive data that you operate on is local to you and your project rather than processing this data on Cloud.
• Cloudera is definitely faster as wait time is reduced if on Cloud.
• A lot range of products are covered. So it is definitely good for businesses and had good returns on investments.

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• Responded to slowdowns very quickly, therefore negating lose of earnings at peak times
• When speaking to the right people eventually, they suggested solutions that have improved server response, which should have a positive impact on site speed (and so CR)
• Load balancing allows for an efficient workflow in implementing new features while not losing traffic
• Originally set some configurations low, which negatively impacted server performance. This was rectified with memory expansion following some discussions.

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