Cloudera Enterprise Data Hub vs Rackspace Managed Hosting

Likelihood to Recommend

Cloudera Enterprise offers the right mix of components to build a robust data platform which supports both reporting and analytics which can deal with all sorts of data.

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Rakesh Neelavar Rao

Sr. Development Engineer - Big Data Platform Architecture

QuaeroMarketing and Advertising, 51-200 employees

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Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.

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Jim Rubenstein

Chief Technology Officer

LoudDoor, LLCMarketing and Advertising, 11-50 employees

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Pros

One of the oldest distributors of enterprise standard Hadoop.
Distribution is based on open source Hadoop even though customizations are done on top of that.
Faster updates and bug fixes to the products as they have Apache committers.
Central configuration and control of your Hadoop platform (but still needs improvements).

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Verified User

Engineer in Information Technology

Computer Software Company, 501-1000 employees

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Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

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Jordan Leano

IT Manager

Modus OperandiMarketing and Advertising, 51-200 employees

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Cons

As any new technology, difficult to hire resources who know the solution specially in APJC to help with Lab and PoC activities.

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Verified User

Team Lead in Professional Services

Computer Networking Company, 10,001+ employees

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Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.

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John Reeve

Co-founder, lead developer

IntervalsInternet, 1-10 employees

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Likelihood to Renew

Cloudera Enterprise Data Hub 8.2

Based on 7 answers

Cloudera is expanding with varied range of products and it looks to me as a challenging company and very competitive in the Big Data market. I would recommend to using the latest stable version as new features are added with each version and different bugs are fixed. As Big data is a constantly evolving so trying new Cloudera products helps businesses to stay competitive in the market domain as every big organization is now trying to move to Big Data.

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Verified User

Engineer in Information Technology

Financial Services Company, 10,001+ employees

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Rackspace Managed Hosting 2.2

Based on 2 answers

If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!

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John Wooten

§ Chief Executive Consultant

╬ ConsultEDInformation Technology and Services, 1-10 employees

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Alternatives Considered

I have not evaluated any similar products, and in fact, don't know of any direct competitor. Amazon's Redshift has a similar spirit.

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Lois Garcia, GSEC

Senior System Administrator

TuneInInternet, 51-200 employees

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AWS is more and reliable and will work better for our organization from now on. Rackspace has served its purpose but is a slowly dying service. I will still happily give them kudos where it is deserved and they did great in their prime. Amazon is slowly taking over and edging everyone out and you need to jump ship at some point if you want to keep up.

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Verified User

Technician in Information Technology

Computer Software Company, 201-500 employees

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Return on Investment

The tools in Cloudera Enterprise have enabled us to perform seamless upgrades and monitor the clusters
Investing in the support enables us to engage with Cloudera to get access to required patches and backports in case of bugs which helps with wider adoption of open source software in the enterprise.
Voice of the customer enabled us to put forth requests for new features across various components.

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Rakesh Neelavar Rao

Sr. Development Engineer - Big Data Platform Architecture

QuaeroMarketing and Advertising, 51-200 employees

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Responded to slowdowns very quickly, therefore negating lose of earnings at peak times
When speaking to the right people eventually, they suggested solutions that have improved server response, which should have a positive impact on site speed (and so CR)
Load balancing allows for an efficient workflow in implementing new features while not losing traffic
Originally set some configurations low, which negatively impacted server performance. This was rectified with memory expansion following some discussions.

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Gideon Caspi

Web Manager

Joe BrownsRetail, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No