Likelihood to Recommend Cloudera excels at seamless migrations and upgrades. Cloudera supports self-healing and data center replacement of failed cloud instances while maintaining the state. Cloudera is essential to increase or decrease capacity through the user interface or API. Cloudera is great at simplifying big data analytics by providing the technology and tools needed to gain insights from IoT and connected devices to help monitor and condition our assets. Cloudera's cybersecurity platform option offers stronger anomaly detection, visibility, and prevention, as well as faster behavioral analysis. Cloudera is beneficial for enabling and utilizing the platform's machine learning and ad-hoc queries while securely storing, retrieving, and analyzing any volume of data at scale.
Read full review Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
Read full review Pros Excellent management capabilities via Cloudera Manager. Open source and does not restrict our data to be bound by a proprietary format. Offers excellent support for data governance and auditing. Has all the components that would help us build a data hub. Excellent platform support offered by Cloudera. Read full review Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone. Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform. Read full review Cons Not fully Open Source, couple of components of the distributions are privately owned, meaning with public contributions are not welcome Improvements to Cloudera manager can only be recommended. its very hard to get it done once recommended as the full control is with them. Should make components more aligned to Open Source rather than making it closed sourced. Custom Features of open source software tools supported only by Cloudera are tricky. Cant commit changes to tools like Hue. Improvements to Cluster Management tool is required, which are already available to its competitors. Read full review Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned. Outage appears to have been caused by unpatched servers & no backup servers In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace. In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services Read full review Likelihood to Renew Likely to renew the use in case the requirements for Cloudera remain valid. The rapid change in customer requirements and solutions that must be validated, integrated or tested changes. As the maturity of the solution increases, the requirements to renew use decrease. From a solution feature perspective by itself would probably grade 10.
Read full review If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
Read full review Usability The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
Read full review Support Rating In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
Read full review Alternatives Considered Cloudera is compatible with Windows operating systems, and Mac allows cloud-based deployment, it is also very useful to configure data encryption, guarantee protocols, and security policies. It also provides integrated auditing and monitoring capabilities, as well as a control comprehensive data repository for the enterprise, and ensures vendor compatibility through its open-source architecture.
Read full review LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
Read full review Return on Investment Cloudera products are the most widely. It is more business friendly as data is more secure. The sensitive data that you operate on is local to you and your project rather than processing this data on Cloud. Cloudera is definitely faster as wait time is reduced if on Cloud. A lot range of products are covered. So it is definitely good for businesses and had good returns on investments. Read full review We've found it helpful to host our own web sites on their cloud servers, which is a positive. We've also hosted our Nagios instance on a low-end cloud server, which is also a positive. A negative impact is that they've now decided to start charging for their support. Read full review ScreenShots