CloudTalk vs. Datatrack Eclipse CMS4
CloudTalk vs. Datatrack Eclipse CMS4
Product | Rating | Most Used By | Product Summary | Starting Price |
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CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) | |
Eclipse CMS4 | N/A | Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency. | N/A |
CloudTalk | Datatrack Eclipse CMS4 | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CloudTalk | Datatrack Eclipse CMS4 | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CloudTalk | Datatrack Eclipse CMS4 | |
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Small Businesses | Nextiva Contact Center Score 9.1 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CloudTalk | Datatrack Eclipse CMS4 | |
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Likelihood to Recommend | 9.9 (45 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | 7.7 (5 ratings) | - (0 ratings) |
Support Rating | 3.6 (11 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (1 ratings) | - (0 ratings) |
CloudTalk | Datatrack Eclipse CMS4 | |
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Likelihood to Recommend | CloudTalk.io | Datatrack |
Pros | CloudTalk.io | Datatrack |
Cons | CloudTalk.io | Datatrack |
Likelihood to Renew | CloudTalk.io | Datatrack No answers on this topic |
Usability | CloudTalk.io | Datatrack No answers on this topic |
Support Rating | CloudTalk.io | Datatrack No answers on this topic |
Alternatives Considered | CloudTalk.io | Datatrack |
Return on Investment | CloudTalk.io | Datatrack |
ScreenShots | CloudTalk Screenshots |