What users are saying about
11 Ratings
6 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.1 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
Eclipse CMS4
Agent dashboard
CloudTalk
7.7
Eclipse CMS4
Validate callers
CloudTalk
7.3
Eclipse CMS4
Outbound response
CloudTalk
7.9
Eclipse CMS4
Call forwarding
CloudTalk
7.8
Eclipse CMS4
Click-to-call (CTC)
CloudTalk
7.7
Eclipse CMS4
Warm transfer
CloudTalk
7.5
Eclipse CMS4
Predictive dialing
CloudTalk
7.2
Eclipse CMS4
Interactive voice response
CloudTalk
7.5
Eclipse CMS4
REST APIs
CloudTalk
7.5
Eclipse CMS4
Call scripts
CloudTalk
7.5
Eclipse CMS4
Call tracking
CloudTalk
7.6
Eclipse CMS4
Multichannel integration
CloudTalk
7.7
Eclipse CMS4
CRM software integration
CloudTalk
7.9
Eclipse CMS4

Workforce Optimization (WFO)

CloudTalk
7.7
Eclipse CMS4
Inbound call routing
CloudTalk
7.9
Eclipse CMS4
Omnichannel inbound routing
CloudTalk
7.4
Eclipse CMS4
Recording
CloudTalk
7.6
Eclipse CMS4
Quality management
CloudTalk
8.0
Eclipse CMS4
Call analytics
CloudTalk
8.0
Eclipse CMS4
Historical reporting
CloudTalk
7.7
Eclipse CMS4
Live reporting
CloudTalk
7.6
Eclipse CMS4
Customer surveys
CloudTalk
7.2
Eclipse CMS4
Customer interaction analytics
CloudTalk
7.6
Eclipse CMS4

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Eclipse CMS4

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

Eclipse CMS4

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Eclipse CMS4 Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
7.9
Eclipse CMS4
7.0

Usability

CloudTalk
9.1
Eclipse CMS4

Support Rating

CloudTalk
7.7
Eclipse CMS4

Add comparison