What users are saying about
12 Ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

FreeConference.com

It's great for virtually meeting with people in other cities/countries. It's terrific how they provide so many international numbers for people to use!
Michelle Braun | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
FreeConference.com
Agent dashboard
CloudTalk
7.8
FreeConference.com
Validate callers
CloudTalk
7.5
FreeConference.com
Outbound response
CloudTalk
8.0
FreeConference.com
Call forwarding
CloudTalk
7.9
FreeConference.com
Click-to-call (CTC)
CloudTalk
7.9
FreeConference.com
Warm transfer
CloudTalk
7.7
FreeConference.com
Predictive dialing
CloudTalk
7.4
FreeConference.com
Interactive voice response
CloudTalk
7.7
FreeConference.com
REST APIs
CloudTalk
7.7
FreeConference.com
Call scripts
CloudTalk
7.7
FreeConference.com
Call tracking
CloudTalk
7.8
FreeConference.com
Multichannel integration
CloudTalk
7.8
FreeConference.com
CRM software integration
CloudTalk
8.0
FreeConference.com

Workforce Optimization (WFO)

CloudTalk
7.8
FreeConference.com
Inbound call routing
CloudTalk
8.0
FreeConference.com
Omnichannel inbound routing
CloudTalk
7.6
FreeConference.com
Recording
CloudTalk
7.8
FreeConference.com
Quality management
CloudTalk
8.1
FreeConference.com
Call analytics
CloudTalk
8.1
FreeConference.com
Historical reporting
CloudTalk
7.9
FreeConference.com
Live reporting
CloudTalk
7.8
FreeConference.com
Customer surveys
CloudTalk
7.5
FreeConference.com
Customer interaction analytics
CloudTalk
7.8
FreeConference.com

Cloud PBX

CloudTalk
FreeConference.com
10.0
Call reports
CloudTalk
FreeConference.com
10.0

Call Management

CloudTalk
FreeConference.com
9.1
Call recording
CloudTalk
FreeConference.com
9.1

VoIP system collaboration

CloudTalk
FreeConference.com
9.5
Video conferencing
CloudTalk
FreeConference.com
10.0
Audio conferencing
CloudTalk
FreeConference.com
9.1

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

FreeConference.com

  • You can subscribe in a couple clicks and that gives you access, for free, to unlimited conference calls within the US and a selection of other countries (premium accounts give access to all countries - but the free service is already quite amazing).
  • The quality of the calls is a sure benefit. One might expect for it to be poor as I did specifically because of the cost.
  • You can use your numbers without setting up a new conference call every time.
  • You can also schedule a conference and get reminded.
Amir Draquez | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

FreeConference.com

  • Early on (many years ago), I occasionally had some trouble getting everyone onto the same call. But that's only happened a couple of times many moons ago.
Michelle Braun | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

FreeConference.com

I selected freeconferences.com at the time because I didn't have access to my webex account and I was crunched for time . I was a bit amazed/"Taken back" as i wondered why this wasn't protocol already. The platform is easy, free, a no-brainer.
Amir Draquez | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

FreeConference.com

  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Michelle Braun | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

FreeConference.com

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConference.com Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
FreeConference.com
9.1

Usability

CloudTalk
9.1
FreeConference.com

Support Rating

CloudTalk
7.8
FreeConference.com

Add comparison