CloudTalk vs. GoContact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudTalk
Score 9.7 out of 10
N/A
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$20
per user/month (invoiced annually)
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
Pricing
CloudTalkGoContact
Editions & Modules
CloudTalk Starter
$20.00
per user/month (invoiced annually)
CloudTalk Essential
$25.00
per user/month (invoiced annually)
CloudTalk Expert
$40.00
per user/month (invoiced annually)
CloudTalk Custom
-
per user or company/month (invoiced annually)
No answers on this topic
Offerings
Pricing Offerings
CloudTalkGoContact
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CloudTalkGoContact
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CloudTalk
9.7
45 Ratings
15% above category average
GoContact
9.4
2 Ratings
11% above category average
Agent dashboard9.945 Ratings9.02 Ratings
Validate callers9.740 Ratings10.02 Ratings
Outbound response9.941 Ratings9.02 Ratings
Call forwarding9.840 Ratings9.02 Ratings
Click-to-call (CTC)9.739 Ratings9.01 Ratings
Warm transfer9.631 Ratings10.02 Ratings
Predictive dialing10.025 Ratings10.02 Ratings
Interactive voice response9.829 Ratings9.02 Ratings
REST APIs9.530 Ratings10.01 Ratings
Call scripts9.125 Ratings9.02 Ratings
Call tracking9.336 Ratings9.02 Ratings
Multichannel integration9.730 Ratings9.02 Ratings
CRM software integration9.736 Ratings10.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CloudTalk
9.8
42 Ratings
17% above category average
GoContact
9.4
2 Ratings
13% above category average
Inbound call routing9.936 Ratings10.02 Ratings
Omnichannel inbound routing9.829 Ratings10.02 Ratings
Recording9.838 Ratings9.02 Ratings
Quality management9.834 Ratings10.01 Ratings
Call analytics9.940 Ratings9.02 Ratings
Historical reporting9.837 Ratings9.02 Ratings
Live reporting9.835 Ratings9.02 Ratings
Customer surveys9.827 Ratings9.01 Ratings
Customer interaction analytics9.726 Ratings10.01 Ratings
Best Alternatives
CloudTalkGoContact
Small Businesses
Nextiva Contact Center
Nextiva Contact Center
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudTalkGoContact
Likelihood to Recommend
9.9
(45 ratings)
10.0
(2 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
7.7
(5 ratings)
8.0
(1 ratings)
Support Rating
3.6
(11 ratings)
10.0
(1 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
CloudTalkGoContact
Likelihood to Recommend
CloudTalk.io
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
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GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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Pros
CloudTalk.io
  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
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GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
Read full review
Cons
CloudTalk.io
  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
Read full review
GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
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Likelihood to Renew
CloudTalk.io
It is working and affordable
Read full review
GoContact
No answers on this topic
Usability
CloudTalk.io
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
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GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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Support Rating
CloudTalk.io
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
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GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
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Alternatives Considered
CloudTalk.io
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
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GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
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Return on Investment
CloudTalk.io
  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Read full review
GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Read full review
ScreenShots

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.