CloudTalk vs. Intermedia Unite

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.

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• It's extremely simple to install and integrate
• Their smart dialer option reduces time spent typing in number and helps make more calls
• It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made

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• No contracts
• Scale up or down very quickly
• Easy to deploy - no hardware required.

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Independently Invited by TrustRadius

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• A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
• Desktop app has had some instability issue.
• IVR needs to be self-recorded which can lead to a lower quality.

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• The price is on the higher end
• Normal issues for VoIP - if users have low bandwidth, high jitter or latency

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It is working and affordable

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CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.

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Independently Invited by TrustRadius

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They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.

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Independently Invited by TrustRadius

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It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.

[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.

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Independently Invited by TrustRadius

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• For a similar price it is not necessary to manage so many cell phone accounts
• Unlike basic telephony. It is possible to have more control of the interactions with our clients.
• For administrators it allows better control of commercial actions or the corresponding area for communication issues

• During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
• Support and ease of deployment has been a huge ROI for [Intermedia] Unite.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info