CloudTalk vs. OnSIP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudTalk
Score 8.4 out of 10
N/A
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$27
per month per user
OnSIP
Score 9.5 out of 10
N/A
OnSIP's range of hosted VoIP solutions are described by the vendor as simple to set up and easy to use, so users can get on with the business of connecting with customers. OnSIP was an Intrado solution, and then acquired by Ooma in 2022.N/A
Pricing
CloudTalkOnSIP
Editions & Modules
CloudTalk Lite
$27
per month per user
CloudTalk Essential
$39
per month per user
CloudTalk Expert
$69
per month per user
CloudTalk Custom
Custom Pricing
per user or company/month (invoiced annually)
No answers on this topic
Offerings
Pricing Offerings
CloudTalkOnSIP
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA discount is offered for annual billing.
More Pricing Information
Community Pulse
CloudTalkOnSIP
Features
CloudTalkOnSIP
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CloudTalk
9.8
44 Ratings
17% above category average
OnSIP
-
Ratings
Agent dashboard10.044 Ratings00 Ratings
Validate callers9.839 Ratings00 Ratings
Outbound response10.040 Ratings00 Ratings
Call forwarding10.039 Ratings00 Ratings
Click-to-call (CTC)9.838 Ratings00 Ratings
Warm transfer9.630 Ratings00 Ratings
Predictive dialing10.025 Ratings00 Ratings
Interactive voice response10.028 Ratings00 Ratings
REST APIs9.629 Ratings00 Ratings
Call scripts9.125 Ratings00 Ratings
Call tracking9.535 Ratings00 Ratings
Multichannel integration10.029 Ratings00 Ratings
CRM software integration10.035 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CloudTalk
10.0
41 Ratings
20% above category average
OnSIP
-
Ratings
Inbound call routing10.035 Ratings00 Ratings
Omnichannel inbound routing10.028 Ratings00 Ratings
Recording10.037 Ratings00 Ratings
Quality management10.033 Ratings00 Ratings
Call analytics10.039 Ratings00 Ratings
Historical reporting10.036 Ratings00 Ratings
Live reporting10.034 Ratings00 Ratings
Customer surveys10.026 Ratings00 Ratings
Customer interaction analytics10.025 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudTalk
-
Ratings
OnSIP
9.5
1 Ratings
12% above category average
Answering rules00 Ratings8.01 Ratings
Call park00 Ratings10.01 Ratings
Call screening00 Ratings10.01 Ratings
Message alerts00 Ratings10.01 Ratings
Best Alternatives
CloudTalkOnSIP
Small Businesses
Nextiva Contact Center
Nextiva Contact Center
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Medium-sized Companies
Nextiva Contact Center
Nextiva Contact Center
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudTalkOnSIP
Likelihood to Recommend
10.0
(44 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
7.7
(5 ratings)
-
(0 ratings)
Support Rating
3.6
(11 ratings)
-
(0 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
CloudTalkOnSIP
Likelihood to Recommend
CloudTalk.io
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
Read full review
Ooma, Inc.
I think OnSIP is well suited to be used in any organization that has a stable, reliable internet connection. The service is top notch and I haven't found a competitor that can beat the service. I've recommended the service to other manufacturing businesses and churches. The organizations that have switched have been extremely pleased with the service.
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Pros
CloudTalk.io
  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
Read full review
Ooma, Inc.
  • Customer service
  • Value pricing
  • Ease of use
Read full review
Cons
CloudTalk.io
  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
Read full review
Ooma, Inc.
  • Accept more phone brands/models
  • Make your website easier to use
  • Make provisioning a new phone easier
Read full review
Likelihood to Renew
CloudTalk.io
It is working and affordable
Read full review
Ooma, Inc.
No answers on this topic
Usability
CloudTalk.io
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
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Ooma, Inc.
No answers on this topic
Support Rating
CloudTalk.io
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
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Ooma, Inc.
No answers on this topic
Alternatives Considered
CloudTalk.io
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
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Ooma, Inc.
We have found OnSIP to be just as good if not better than any of the other services we have researched or used. Once again, the value of OnSIP is unbelievable. Our rates at this organization are less than half of what the competitors were charging. I don't see us changing anytime soon.
Read full review
Return on Investment
CloudTalk.io
  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Read full review
Ooma, Inc.
  • It has reduced our telecom expenses drastically.
Read full review
ScreenShots

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.