What users are saying about
12 Ratings
1 Ratings
12 Ratings
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Score 8.1 out of 100
1 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Ring4

Good for creating a new business or branching a business abroad.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
Ring4
Agent dashboard
CloudTalk
7.8
Ring4
Validate callers
CloudTalk
7.5
Ring4
Outbound response
CloudTalk
8.0
Ring4
Call forwarding
CloudTalk
7.9
Ring4
Click-to-call (CTC)
CloudTalk
7.9
Ring4
Warm transfer
CloudTalk
7.7
Ring4
Predictive dialing
CloudTalk
7.4
Ring4
Interactive voice response
CloudTalk
7.7
Ring4
REST APIs
CloudTalk
7.7
Ring4
Call scripts
CloudTalk
7.7
Ring4
Call tracking
CloudTalk
7.8
Ring4
Multichannel integration
CloudTalk
7.8
Ring4
CRM software integration
CloudTalk
8.0
Ring4

Workforce Optimization (WFO)

CloudTalk
7.8
Ring4
Inbound call routing
CloudTalk
8.0
Ring4
Omnichannel inbound routing
CloudTalk
7.6
Ring4
Recording
CloudTalk
7.8
Ring4
Quality management
CloudTalk
8.1
Ring4
Call analytics
CloudTalk
8.1
Ring4
Historical reporting
CloudTalk
7.9
Ring4
Live reporting
CloudTalk
7.8
Ring4
Customer surveys
CloudTalk
7.5
Ring4
Customer interaction analytics
CloudTalk
7.8
Ring4

Call Management

CloudTalk
Ring4
9.1
Message alerts
CloudTalk
Ring4
9.1

Mobile apps

CloudTalk
Ring4
9.1
Mobile app for iOS
CloudTalk
Ring4
9.1

VoIP system collaboration

CloudTalk
Ring4
9.1
Instant messaging
CloudTalk
Ring4
9.1

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

Ring4

  • Send and receive texts.
  • Send and receive calls.
  • Personalizing your own phone number by region in the US.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Ring4

  • I've sometimes seen text messages being sent in double.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Ring4

Ring4 9.1
Based on 1 answer
It's super easy and simple to use, and very straightforward.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Ring4

Ring4 9.1
Based on 2 answers
I had a question, and had my answer that same day.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

Ring4

No answers on this topic

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Ring4

  • We've made significant savings in time and money by using Ring4.
  • We didn't have to go through all the hassle of setting up a regular line.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Ring4

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
9.99*

* per phone line, per month

Ring4 Editions & Modules

Additional Pricing Details

Rating Summary

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