What users are saying about
11 Ratings
2 Ratings
11 Ratings
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Score 8 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Versature

Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
Julie Demers | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
Versature
Agent dashboard
CloudTalk
7.7
Versature
Validate callers
CloudTalk
7.3
Versature
Outbound response
CloudTalk
7.9
Versature
Call forwarding
CloudTalk
7.8
Versature
Click-to-call (CTC)
CloudTalk
7.7
Versature
Warm transfer
CloudTalk
7.5
Versature
Predictive dialing
CloudTalk
7.2
Versature
Interactive voice response
CloudTalk
7.5
Versature
REST APIs
CloudTalk
7.5
Versature
Call scripts
CloudTalk
7.5
Versature
Call tracking
CloudTalk
7.6
Versature
Multichannel integration
CloudTalk
7.7
Versature
CRM software integration
CloudTalk
7.9
Versature

Workforce Optimization (WFO)

CloudTalk
7.7
Versature
Inbound call routing
CloudTalk
7.9
Versature
Omnichannel inbound routing
CloudTalk
7.4
Versature
Recording
CloudTalk
7.6
Versature
Quality management
CloudTalk
8.0
Versature
Call analytics
CloudTalk
8.0
Versature
Historical reporting
CloudTalk
7.7
Versature
Live reporting
CloudTalk
7.6
Versature
Customer surveys
CloudTalk
7.2
Versature
Customer interaction analytics
CloudTalk
7.6
Versature

Cloud PBX

CloudTalk
Versature
8.0
User templates
CloudTalk
Versature
8.0
Call reports
CloudTalk
Versature
8.0
Directory of employee names
CloudTalk
Versature
8.0

Call Management

CloudTalk
Versature
9.5
Answering rules
CloudTalk
Versature
10.0
Message alerts
CloudTalk
Versature
9.0

VoIP system collaboration

CloudTalk
Versature
9.0
Audio conferencing
CloudTalk
Versature
9.0

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

Versature

  • Working remotely: switching our operations to home was done easily through Versature's online portals.
  • Voicemail: transcription/voicemails received through email are very helpful.
  • Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Julie Demers | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Versature

  • Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
  • Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
  • Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
Julie Demers | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Versature

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

Versature

Versature 10.0
Based on 1 answer
I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
Julie Demers | TrustRadius Reviewer

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

Versature

No answers on this topic

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Versature

  • Good cost when we had shopped around.
  • Good value for the price paid.
Julie Demers | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Versature

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Versature Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
7.8
Versature
9.0

Usability

CloudTalk
9.1
Versature

Support Rating

CloudTalk
7.7
Versature
10.0

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