Likelihood to Recommend
Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
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QuickBooksPOS is an awesome tool for small businesses, the system is not that complex and it can be managed by non-tech associates. It comes along with a tutorial section which was very complete and understandable. Dashboard is well designed and organized. Overall the experience of using the software for the first time was very comfortable. On the other hand, I wouldn't recommend this software to big companies that manage a lot of inventory. I don't feel that the software can handle a lot of data on the inventory management. The limitations that the software has may cause confusion for big companies.
Read full review Pros Ease of set up with one or multiple locations. Ease of use from day to day functions to reporting to transaction investigations. Simple and adaptable functionality with access to the tablet or the portal. Intuitive back office management portal Read full review Reporting Checking out customers Inventory Read full review Cons Customer service could use some improvement. Apps inside the "more tools" app are very unclear. Dashboard is a little difficult to understand. Read full review Synchronization with the credit card company is weak and very difficult to configure Customer support is a long wait. First 5 min of a call is a machine directing you to a waiting queue. Total waiting time for 1 simple questions was 20 min Allows double entry codes or SKUs Delays in the process of purchase in the customer experience Read full review Usability
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
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We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
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Clover is great because they have their own equipment, but it would be nice to make it more mobile and use it on an app from anywhere. Sometimes we go to events and have to use Square, which is another great option. For small businesses I would definitely recommend using something like Square because it doesn't have the monthly fees, it is by transaction only.
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QuickBooksPOS is the only desktop version of the type of program. The reporting is on a complete other level compared to these cloud technologies. Inventory and ingredient breakdowns are some things that you cannot find in a user-friendly system, which QuickBooksPOS does lack.
Read full review Return on Investment Clover has positively impacted our finances as we regularly purchase from our local shops for meetings or lunches and now we can save money/earn promotions. Read full review Hit Sales Goals Less downtime Data review Read full review ScreenShots