Likelihood to Recommend
Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
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If you are doing all the different streams of business music stores or similar small businesses would have Rain Point of Sale is a great solution. If your store is more similar to a gift shop or cafe it may be too much for your needs.
Read full review Pros BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given. During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined. Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider. Read full review Integration. One customer list. One product item list. One inventory count. POS and website store that function in real time with each other. Responsiveness. New features and tweaks to the user interface are actually constantly being developed based on our feedback and requests. Multiple location support. We have two stores and many of the other platforms we shopped didn't have good solutions for that. Rain lets us have a combined product database with different reorder preferences. Also, a new update to the system made transferring serial numbered products even easier. Read full review Cons Focus functionality on retail use and not broad based with focus on food services Build a turn table into the countertop unit so both the employee and customer can use the tablet Offer color choices in units (white is not always friendly with long term use) Read full review Reorder amount preset options could more sophisticated. I'd like to see the option to automatically "round up" the preset reorder qty up to 10 or 12 or 6, etc. This was possible previously but they added other options that changed the automated reorder suggestion to the difference between your current count the ideal count you have set for each product. This is good for some items, but not for others. Guitar strings come in a box of 12, but sheet music can be any number. And then some items we purchase in a box and then sell individually. Rain does allow for that in the purchase order automated reorder quantity. Mostly, I change each reorder quantity as I am copying and pasting the product codes into the vendor's website. Not huge deal breaker. And I believe they will eventually add more options like I want to see. You do need the internet to do business. So in case of a localized broadband outage you can use your mobile device as a hot spot. Read full review Likelihood to Renew
We are very pleased with the service
Read full review Usability
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
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We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
Read full review Alternatives Considered
None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.
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We migrated from a less integrated situation of running
for a POS system and the
as a billing solution. This created a lot of extra steps for a large percentage of tasks.
is just to hard to work with and it is very difficult to use it efficiently across multiple locations since tri-tech wants to license how many computers you can use it on and so on.
works well but we wanted ti move on to something a tiny bit more sophisticated for tracking repairs and replacing some of the billing functions of
, and we wanted to have a web store finally.
doesn't go past being an easy to train on POS system with inventory tracking.
Read full review Return on Investment Definitely makes us look more professional, and we are able to handle products much smoother and faster The reporting allows us to see what is really selling and how much money we have actually made, which is also great, especially when you are selling things you have made or grown because you may not always have an inventory, but you can tell how much you've sold. We can't pause the fees for the "off-season," so it definitely is wasted money during those times. Read full review We did not have any type of web-store before starting up with Rain Point of Sale so adding that online presence has helped us bring first-time customers into the store We have had one or two bad deals happen because of the site - so watch out for scammers using temporary office space with a fake business as the ship to address. Not Rain's fault, just part of doing business online. Read full review ScreenShots Rain Retail Software Screenshots