What users are saying about
3 Ratings
2 Ratings
3 Ratings
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Score 8.8 out of 100
2 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Cognito Forms

I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.
Anonymous | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Cognito Forms
9.5
SurveySparrow
7.8
Survey templates
Cognito Forms
9.5
SurveySparrow
8.1
Themes
Cognito Forms
9.5
SurveySparrow
8.1
Custom logo/branding
Cognito Forms
9.5
SurveySparrow
7.1

Survey Content

Cognito Forms
9.0
SurveySparrow
9.8
Changes to live survey
Cognito Forms
9.0
SurveySparrow
10.0
Question design help
Cognito Forms
9.0
SurveySparrow
10.0
Multiple question types
Cognito Forms
9.0
SurveySparrow
9.5

Survey Logic

Cognito Forms
8.0
SurveySparrow
10.0
Survey logic flexibility
Cognito Forms
8.0
SurveySparrow
10.0

Survey Reporting & Analytics

Cognito Forms
9.5
SurveySparrow
9.1
Response tracking
Cognito Forms
9.5
SurveySparrow
10.0
Data export
Cognito Forms
9.5
SurveySparrow
8.6
Standard reports
Cognito Forms
9.5
SurveySparrow
9.5
Custom reports
Cognito Forms
9.5
SurveySparrow
8.5
Analytics
Cognito Forms
9.5
SurveySparrow
8.6

Survey Administration & Security

Cognito Forms
9.0
SurveySparrow
10.0
Access controls
Cognito Forms
9.0
SurveySparrow
10.0
Compliance
Cognito Forms
9.0
SurveySparrow
10.0

Survey Distribution

Cognito Forms
9.5
SurveySparrow
10.0
Vendor-offered crowdsourcing
Cognito Forms
9.5
SurveySparrow
10.0
Respondent restrictions
Cognito Forms
9.5
SurveySparrow
10.0

Pros

Cognito Forms

  • Effective data management.
  • Extensive user accessibility in & out of house.
Brett Horton | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

Cognito Forms

  • I am happy with Cognito Forms. I have not found any issues.
Anonymous | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Alternatives Considered

Cognito Forms

I have also used Docu-sign a bit for similar data entry procedures when submitting applicants for financing and within our CRM. While Docu-sign works excellent, it is not as efficient as Cognito Forms and can prolong daily tasks creating some disconnect. Docu-sign is more useful for other tasks while Cognito Forms is pretty self-explanatory with its reports, data entry tasks, application submissions, and notification settings.
Brett Horton | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Return on Investment

Cognito Forms

  • A simplified process
  • Everything in one place
  • All associates using the same system.
Anonymous | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Pricing Details

Cognito Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cognito Forms
9.5
SurveySparrow
9.5

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