What users are saying about
2 Ratings
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Score 9 out of 100
10 Ratings
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Score 6 out of 100

Likelihood to Recommend

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed | TrustRadius Reviewer

IBM Order Management

It's perfect for medium to large retailers
Anonymous | TrustRadius Reviewer

Pros

CommerceHub

  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
Jan Glover | TrustRadius Reviewer

IBM Order Management

  • Centralizing data.
  • Instantaneously updated data.
  • Ad hoc reporting.
Gregory Powell | TrustRadius Reviewer

Cons

CommerceHub

  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed | TrustRadius Reviewer

IBM Order Management

  • RCP Based deployment
  • Wider variety of sourcing configuration
  • Product Documentation
  • COM Features need to better so that Customer case handling is facilitated
Raj Samrat Chaudhuri | TrustRadius Reviewer

Likelihood to Renew

CommerceHub

No score
No answers yet
No answers on this topic

IBM Order Management

IBM Order Management 8.4
Based on 3 answers
The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CommerceHub

It was best suited for the business need at the time.
Jan Glover | TrustRadius Reviewer

IBM Order Management

Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking
Anonymous | TrustRadius Reviewer

Return on Investment

CommerceHub

  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed | TrustRadius Reviewer

IBM Order Management

  • Optimal inventory management resulted in more orders per minute and good ROI and customer experience
Anonymous | TrustRadius Reviewer

Pricing Details

CommerceHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Order Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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