TrustRadius

CommerceHub vs. IBM Sterling Order Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CommerceHub
Score 6.8 out of 10
N/A
CommerceHub is an omnichannel retail platform for suppliers, manufacturers, and retailers. It has three pieces: ProductStream, DemandStream, and OrderStream. ProductStream connects retailers with suppliers and product data, allowing users to manage their online product catalog. DemandStream connects product catalog details with marketing and advertising programs, and OrderStream facilitates inventory, fulfillment, shipping, returns, etc.N/A
IBM Sterling Order Management
Score 9.3 out of 10
N/A
IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.N/A
Pricing
CommerceHubIBM Sterling Order Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CommerceHubIBM Sterling Order Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CommerceHubIBM Sterling Order Management
Top Pros
Top Cons

No answers on this topic

Best Alternatives
CommerceHubIBM Sterling Order Management
Small Businesses
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10
Webgility
Webgility
Score 9.0 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises

No answers on this topic

SAP Commerce Cloud
SAP Commerce Cloud
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CommerceHubIBM Sterling Order Management
Likelihood to Recommend
9.0
(2 ratings)
7.0
(5 ratings)
Likelihood to Renew
-
(0 ratings)
8.4
(3 ratings)
Online Training
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
CommerceHubIBM Sterling Order Management
Likelihood to Recommend
CommerceHub
Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed | TrustRadius Reviewer
Travis Weed
Account Executive
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IBM
It's perfect for medium to large retailers
Verified User
Anonymous
Read full review
Pros
CommerceHub
  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
Jan Glover | TrustRadius Reviewer
Jan Glover
Customer Support
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IBM
  • Centralizing data.
  • Instantaneously updated data.
  • Ad hoc reporting.
Gregory Powell | TrustRadius Reviewer
Gregory Powell
Inventory Control Analyst
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Cons
CommerceHub
  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed | TrustRadius Reviewer
Travis Weed
Account Executive
Read full review
IBM
  • RCP Based deployment
  • Wider variety of sourcing configuration
  • Product Documentation
  • COM Features need to better so that Customer case handling is facilitated
RC
Raj Samrat Chaudhuri
Senior Manager - Projects
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Likelihood to Renew
CommerceHub
No answers on this topic
IBM
The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.
Verified User
Anonymous
Read full review
Alternatives Considered
CommerceHub
It was best suited for the business need at the time.
Jan Glover | TrustRadius Reviewer
Jan Glover
Customer Support
Read full review
IBM
Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking
Verified User
Anonymous
Read full review
Return on Investment
CommerceHub
  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed | TrustRadius Reviewer
Travis Weed
Account Executive
Read full review
IBM
  • Optimal inventory management resulted in more orders per minute and good ROI and customer experience
Verified User
Anonymous
Read full review
ScreenShots