commercetools vs. Shift4Shop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
commercetools
Score 8.5 out of 10
N/A
commercetools is an omnichannel eCommerce platform with additional functionality like point-of-sale through cloud deployment.N/A
Shift4Shop
Score 1.7 out of 10
N/A
Shift4Shop (formerly 3dcart) is a customizable eCommerce platform designed to build an online store. Some features include Level 1 PCI security compliance, the same level used by banks and large financial institutions, along with search engine optimized templates and no transaction fees. The former 3dcart was acquired by Shift4 Payments in November, 2020.N/A
Pricing
commercetoolsShift4Shop
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
commercetoolsShift4Shop
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsShift4Shop offers a free enterprise-grade plan for US customers who use their payment processing.
More Pricing Information
Community Pulse
commercetoolsShift4Shop
Top Pros
Top Cons
Features
commercetoolsShift4Shop
Online Storefront
Comparison of Online Storefront features of Product A and Product B
commercetools
9.1
2 Ratings
17% above category average
Shift4Shop
1.0
8 Ratings
154% below category average
Product catalog & listings10.02 Ratings1.18 Ratings
Product management9.02 Ratings1.18 Ratings
Bulk product upload10.02 Ratings1.06 Ratings
Branding8.02 Ratings1.07 Ratings
Mobile storefront8.01 Ratings1.08 Ratings
Product variations10.02 Ratings1.18 Ratings
Website integration9.02 Ratings1.08 Ratings
Visual customization9.02 Ratings1.08 Ratings
CMS00 Ratings1.07 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
commercetools
8.0
2 Ratings
5% above category average
Shift4Shop
1.2
8 Ratings
145% below category average
Abandoned cart recovery6.01 Ratings1.26 Ratings
Checkout user experience10.02 Ratings1.18 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
commercetools
10.0
2 Ratings
18% above category average
Shift4Shop
1.2
8 Ratings
150% below category average
eCommerce security10.02 Ratings1.28 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
commercetools
8.0
2 Ratings
6% above category average
Shift4Shop
1.3
8 Ratings
141% below category average
Promotions & discounts8.02 Ratings1.28 Ratings
Personalized recommendations8.02 Ratings1.07 Ratings
SEO8.02 Ratings1.88 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
commercetools
10.0
2 Ratings
25% above category average
Shift4Shop
1.1
8 Ratings
150% below category average
Multi-site management10.02 Ratings1.04 Ratings
Order processing10.02 Ratings1.17 Ratings
Inventory management10.02 Ratings1.16 Ratings
Shipping10.02 Ratings1.07 Ratings
Custom functionality10.02 Ratings1.08 Ratings
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User Ratings
commercetoolsShift4Shop
Likelihood to Recommend
10.0
(2 ratings)
1.0
(9 ratings)
User Testimonials
commercetoolsShift4Shop
Likelihood to Recommend
commercetools
Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Read full review
Shift4 Payments (formerly Lighthouse Network)
At this point I would recommend looking elsewhere - 8 years with a platform and finally have to switch due to the unreliability is not something a business likes to do! They should sell the platform to a company that actually cares about owning an ecommerce builder. Research Shift4 - the parent
Read full review
Pros
commercetools
  • Very good documentation
  • Stabile and scalable Microservice-Architecture
  • Cloud Native Platform
Read full review
Shift4 Payments (formerly Lighthouse Network)
  • Membership rewards (a points awarding system) is really easy to set up and manage
  • Gift certificate issuance and redemption is simple to use and manage
  • Site design and redesign is straightforward and they are very helpful with design packages to customize.
  • They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.
Read full review
Cons
commercetools
  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Read full review
Shift4 Payments (formerly Lighthouse Network)
  • Page structure is all over the place. It can be difficult to find where to go to make page edits.
  • Base platform isn't very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities
  • Reporting isn't very strong, necessitating outside analytics
  • File system is also pretty wonky and feels very primitive
  • Customer service and technical help leaves MUCH to be desired.
  • Not as many supported add-ons/plug-ins as other platforms, and many of them cost additional fees. Many of them also don't seamlessly integrate, meaning you'll need to dev the integration yourself.
  • In general, what you see in the WYSIWYG is not what you get.
  • Order System is not very intuitive for the modern era
Read full review
Likelihood to Renew
commercetools
No answers on this topic
Shift4 Payments (formerly Lighthouse Network)
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Read full review
Alternatives Considered
commercetools
Read full review
Shift4 Payments (formerly Lighthouse Network)
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
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Return on Investment
commercetools
  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Read full review
Shift4 Payments (formerly Lighthouse Network)
  • Because 3dcart ended up not being the best for our business, we decided to go with BigCommerce instead.
  • It was an excellent platform to consider, and we tried it for a time but quickly realized it did not provide what our business needed.
Read full review
ScreenShots

Shift4Shop Screenshots

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