Item: Shift4Shop
Rating: 9
Author: Verified User

Overall Satisfaction with 3dcart

Use Cases and Deployment Scope

We use 3D cart as the primary e-commerce engine for our business growing tool sales business. It is used across the organization by everyone. It solves the problem of informing customers of the products we sell and efficiently handles the checkout process. It also offers many features like fraudwatch and marketing and upsell functions.

Pros and Cons

Pros

Membership rewards (a points awarding system) is really easy to set up and manage
Gift certificate issuance and redemption is simple to use and manage
Site design and redesign is straightforward and they are very helpful with design packages to customize.
They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.

Cons

Communication of new features, they tell us but don't explain the features.
They seem to be too anxious to close out a ticket before we get a chance to review their feedback. It feels like "3D comes first" not "customer comes first".
They keep changing out our point of contact.

Return on Investment

We have seen an increase in sales of 440% since starting with 3D cart.
We find that the 3D features of promotions, coupon codes, rewards points all make customers want to come to us or come back to us.
They made mobile conversion pretty easy, and our mobile traffic went from 33% to 54%.

Alternatives Considered

Shopify Plus, Magento Commerce, part of Adobe Commerce Cloud and BigCommerce

While Shopify is pretty slick in operation, Shopify's fees are way, way, way too expensive compared to 3Dcart.
Magento required a hefty redesign price Tag. BigCommerce seemed like overkill for our needs as an e-commerce company. Big Commerce has some very good material to help you decide on how to pick an e-commerce engine that was helpful to us.

Other Software Used

Google Ad Manager, Mailchimp, Google Analytics

Likelihood to Recommend

They seem to be very well suited to startup websites.
We need to almost threaten to leave to get them to pay attention to us, a 10-year customer and a larger company. When they do pay attention, we pretty much got the royal treatment. When we have brought new ideas and concepts to them, they make us pay for the upgrade, then offer that upgrade to all other customers. Essentially we fell like we are funding their R&D at times.

Shift4Shop Feature Ratings

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