The smart e-commerce engine for your business
Anonymous | TrustRadius Reviewer
March 10, 2020

The smart e-commerce engine for your business

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 3dcart

We use 3D cart as the primary e-commerce engine for our business growing tool sales business. It is used across the organization by everyone. It solves the problem of informing customers of the products we sell and efficiently handles the checkout process. It also offers many features like fraudwatch and marketing and upsell functions.
  • Membership rewards (a points awarding system) is really easy to set up and manage
  • Gift certificate issuance and redemption is simple to use and manage
  • Site design and redesign is straightforward and they are very helpful with design packages to customize.
  • They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.
  • Communication of new features, they tell us but don't explain the features.
  • They seem to be too anxious to close out a ticket before we get a chance to review their feedback. It feels like "3D comes first" not "customer comes first".
  • They keep changing out our point of contact.
  • We have seen an increase in sales of 440% since starting with 3D cart.
  • We find that the 3D features of promotions, coupon codes, rewards points all make customers want to come to us or come back to us.
  • They made mobile conversion pretty easy, and our mobile traffic went from 33% to 54%.
While Shopify is pretty slick in operation, Shopify's fees are way, way, way too expensive compared to 3Dcart.
Magento required a hefty redesign price Tag. BigCommerce seemed like overkill for our needs as an e-commerce company. Big Commerce has some very good material to help you decide on how to pick an e-commerce engine that was helpful to us.
They seem to be very well suited to startup websites.
We need to almost threaten to leave to get them to pay attention to us, a 10-year customer and a larger company. When they do pay attention, we pretty much got the royal treatment. When we have brought new ideas and concepts to them, they make us pay for the upgrade, then offer that upgrade to all other customers. Essentially we fell like we are funding their R&D at times.

3dcart Feature Ratings

Product catalog & listings
9
Product management
7
Bulk product upload
7
Branding
8
Mobile storefront
8
Product variations
7
Website integration
9
Visual customization
7
CMS
6
Abandoned cart recovery
6
Checkout user experience
8
eCommerce security
8
Promotions & discounts
8
Personalized recommendations
5
SEO
7
Multi-site management
7
Order processing
8
Shipping
8
Custom functionality
7