Likelihood to Recommend Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Read full review Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
Read full review Pros Very good documentation Stabile and scalable Microservice-Architecture Cloud Native Platform Read full review Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems. Great new features consistently being added, ahead of the curve on almost everything Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well Most Merchant Success Managers are good and genuinely want to be helpful A fantastic user interface, very logical and easy to use Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that. Read full review Cons Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible. Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation. Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing. Read full review The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus. Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void. The 24/7 support doesn't seem as dedicated as they once were. Read full review Support Rating Always are quick to answer our questions and help us find a solution
Read full review Alternatives Considered Read full review Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for.
BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
Read full review Return on Investment We were able to successfully launch the ecommerce platform in under 4 months of starting development work. Integrate the same APIs to different client facing solutions. The total cost of platform recovered in 8 months of deployment. Read full review Shopify Plus has been a very cost effective solution for us. As our business grows, it's easy to train new hires on how to use Shopify Plus. What we've lost in the missing features of Shopify we've made up for in the other areas. Read full review ScreenShots