Shopify Plus, the eCommerce Solution for the pros
Ricky Jordan | TrustRadius Reviewer
July 03, 2019

Shopify Plus, the eCommerce Solution for the pros

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Shopify Plus

Shopify Plus is being used for our day to day eCommerce operations. We upgraded to Plus due to increased traffic, sales, and performance demands. The Shopify Plus uptime, support, and features is what is valuable to a business like ours. We need an eCommerce tool that is up for the day to day challenges and doesn't fail us.
  • Quick server performance
  • Always innovating
  • Dedicated 24/7 Priority Support
  • Dedicated Account Manager/Rep
  • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
  • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
  • The 24/7 support doesn't seem as dedicated as they once were.
  • The pricing of Shopify Plus over the regular Shopify Account solution is about 10x if not 20x the cost. But with this cost comes the increased reliability and trust you have in your eCommerce Software solution/website. We still have a great ROI with the Shopify Plus Pricing.
  • With Shopify Plus, we have been able to drill deeper into a more robust eCommerce experience for our customers
  • With Shopify Plus, we have been able to customize our Website further with recommended apps, features, and customizations based on our Dedicated Account Reps expertise.
Big Cartel, Magento, Squarespace, WordPress, Wix, etc are all decent solutions for eCommerce, but none of them features the easy setup, ease of use, simple streamlined dashboard/interface, and customer website experience that Shopify Plus has. Shopify (non plus) alone is a great solution, but Shopify Plus gives you the professional tools needed to make sure that your eCommerce Store is available at all times so that you can focus on driving traffic to your site and converting the traffic into sales.
Shopify is the industry standard when it comes to eCommerce software. It's basically the #1 ecommerce software solution that is out there that has everything under one roof. You want reliability? Shopify is your solution. You want fast website performance with great uptime? Shopify is your solution. The only area it's less appropriate is how their dedicated account support and tech support for Plus customers has kind of lost touch with it's customers. On the flipside Shopify's services are still the best in the industry, but that doesn't mean they can lose touch with their customers.

Shopify Plus Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
8
Branding
10
Mobile storefront
10
Product variations
9
Website integration
10
Visual customization
9
CMS
9
Abandoned cart recovery
9
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
9
SEO
10
Order processing
9
Inventory management
7
Shipping
8
Custom functionality
8