Shopify Plus is simply the best.
Anonymous | TrustRadius Reviewer
March 20, 2020

Shopify Plus is simply the best.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Shopify Plus

Shopify Plus is a critical component of our business and is used for both B2B and B2C applications. We use it across several organizations, and it is the hub with which most of our systems run on. It connects to everything and has multiple apps that integrate other programs and tools that we use. Most important to us, though, is the online website functionality, speed, reliability, and overall performance. We couldn't run our online business without it.
  • Online websites are fast, reliable, and effective.
  • Appstore provides tons of easy improvements.
  • Integrates with tons of 3rd party systems.
  • Great for B2B and B2C applications.
  • We haven't seen any weaknesses or shortcomings that we couldn't overcome.
  • Positive ROI immediately for our company just in cost savings versus past platforms.
  • Gave us the ability to continue to scale and grow business.
  • Simplified everything for us, which reduced operating expenses and made us more profitable.
Shopify Plus is WAYYYYYY better than anything else that we have used, and it's not even close. The websites are faster and more reliable, both of which are critical to running an online business. The cost to run is way less. We are running five websites on Shopify Plus for less cost than running 1 through Magento and 2 through BigCommerce. The B2B application allows us to manage our wholesale customers without needing a separate website. With the app store, there are so many free options to improve our website and add additional features at the click of a button. Magento and BigCommerce have apps as well, but they never seemed to integrate as well as they do with Shopify Plus. Overall, the cost savings alone made the switch a no-brainer for us, but the performance improvement was worth the change too!
Shopify Plus works very well for an online business, period. We have used several other platforms, and none of them even come close to competing with Shopify Plus. The speed and reliability of the sites jump right out as a must-have in running a website. We love that we can have a wholesale version of each site to allow for resellers and B2B sales. Shopify Plus integrates very well with other systems, including our accounting, warehouse, shipping, inventory, advertising, customer management, and other departments. We have been very pleased with the power of Shopify Plus and would never run an online company without it. And we have been doing online sales for 15 years.

Shopify Plus Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
CMS
10
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
8
Personalized recommendations
10
SEO
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10

Shopify Plus Support

Always are quick to answer our questions and help us find a solution.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
No - With Shopify Plus, we get advanced support included. We have always gotten quick responses from them, especially by using the online chat support. If the person on the other end can't help us, they will automatically escalate the problem for us and make sure that we get the help and answers that we need. The support is excellent!
We were having some issues with our admin access, and they investigated. It seems like a few other sites were having an issue too. They resolved the whole issue in minutes, and we were back up and on our way. Clean and simple fix done quickly, can't beat that! Shopify Plus support is outstanding.