What users are saying about
60 Ratings
60 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

Shopify Plus

Shopify is the industry standard when it comes to eCommerce software. It's basically the #1 ecommerce software solution that is out there that has everything under one roof. You want reliability? Shopify is your solution. You want fast website performance with great uptime? Shopify is your solution. The only area it's less appropriate is how their dedicated account support and tech support for Plus customers has kind of lost touch with it's customers. On the flipside Shopify's services are still the best in the industry, but that doesn't mean they can lose touch with their customers.
Ricky Jordan profile photo

Feature Rating Comparison

Online Storefront

Shopify Plus
7.8
Product catalog & listings
Shopify Plus
8.4
Product management
Shopify Plus
7.6
Bulk product upload
Shopify Plus
7.9
Branding
Shopify Plus
8.0
Mobile storefront
Shopify Plus
8.6
Product variations
Shopify Plus
7.4
Website integration
Shopify Plus
7.7
Visual customization
Shopify Plus
7.7
CMS
Shopify Plus
6.9

Online Shopping Cart

Shopify Plus
8.3
Abandoned cart recovery
Shopify Plus
7.7
Checkout user experience
Shopify Plus
8.9

Online Payment System

Shopify Plus
9.8
eCommerce security
Shopify Plus
9.8

eCommerce Marketing

Shopify Plus
8.5
Promotions & discounts
Shopify Plus
8.5
Personalized recommendations
Shopify Plus
8.3
SEO
Shopify Plus
8.8

eCommerce Business Management

Shopify Plus
7.2
Order processing
Shopify Plus
8.2
Inventory management
Shopify Plus
7.6
Shipping
Shopify Plus
7.0
Custom functionality
Shopify Plus
6.1

Pros

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
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Cons

Shopify Plus

  • Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
  • Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
  • Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
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Alternatives Considered

Shopify Plus

Shopify is definitely more intuitive and easier to get running than Magento. Think of it as Shopify being built for the user and Magento being built for the developer. Overall, they both have similar capacities but I would choose Shopify every time over Magento. Brightpearl has no eCommerce built in functionality but we used to use it similarly to how we use Shopify and FarApp and we run into the same issues (although the product sync is a built more stable on the FarApp side).
Jeffrey Hilliard profile photo

Return on Investment

Shopify Plus

  • The setup was a waste of money. We never went live and just spent months paying extra money for add-ons and custom builds to make it work for us which in the end, never did.
  • Shopify needs to represent its platform properly. Sale Reps repeatedly lied about its abilities.
  • The only positive that came from this situation is we now know to ask more pointed questions and have Sale Reps provide written responses when answering inquiries about our use with their platforms.
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Pricing Details

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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