Conceptboard vs. Hiver

Well suited - 1. Whiteboarding, brainstorming, designing, workshops, etc. 2. Templates - Pretty good repository of ready-to-use templates esp for project management, agile, etc. Less appropriate - 1. Anything that requires integration with existing enterprising software - limitations like no integration with Jira, Asana, etc. 2. Embedding anything related to images, videos, etc. The embed is not very smooth, it lags, and sometimes straight out doesn't work 3. Image search - Many competitors provide this feature and hence Conceptboard lacks here

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One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.

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• Great user interface that's very intuitive and easy to use. This is an important aspect of collaboration, brainstorming sessions often involve a lot of people coming from different functions who may not be too familiar with these tools
• Allows users to see real-time changes and actions done by others from sticky notes/comments down to their cursor movements
• Lets users add/attach files and annotate/comment on each directly on the board which skips the hassle of having to look at files using different programs/platforms and referencing on the board

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• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

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• The sticky note tool glitches and behaves as if it were moving on a grid.
• PDF upload tool does not work fast. Maybe a PDF merge algorithm could be added.
• The selection area is not visible when dragging the eraser tool.

• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

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Easy to use

Support is there, can be slow at times.

Miro is a superior product with more capabilities and better suited for advanced users. We selected Conceptboard as a short-term solution that was low-cost compared to Miro but allowed users to create boards. Once users are versed in Conceptboard, they are better off using Miro which has more integration, better capabilities, and is overall a more complete product.

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True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

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• I can say that this tool is unique since its impact on our work team has been one of the best we have ever had since it allows us to exchange ideas in one place through boards, which is more fun with the video call function

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• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info