What users are saying about
Top Rated
120 Ratings
25 Ratings
Top Rated
120 Ratings
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Score 8.7 out of 100
25 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

Pulseway

Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc.My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.
Richard Hogan | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
Pulseway
Remote monitoring
ConnectWise Automate
9.3
Pulseway
Network device monitoring
ConnectWise Automate
7.5
Pulseway
Multiple Server Monitoring
ConnectWise Automate
9.4
Pulseway
Multi-device monitoring
ConnectWise Automate
9.1
Pulseway
Automated alerts and notifications
ConnectWise Automate
9.0
Pulseway

Management Tasks

ConnectWise Automate
8.8
Pulseway
Patch Management
ConnectWise Automate
8.9
Pulseway
Service configuration management
ConnectWise Automate
8.7
Pulseway
Software and hardware inventory
ConnectWise Automate
8.9
Pulseway
Policy-based automation
ConnectWise Automate
8.6
Pulseway

Reporting

ConnectWise Automate
7.6
Pulseway
Performance data reports
ConnectWise Automate
8.3
Pulseway
Customizable reporting
ConnectWise Automate
8.2
Pulseway
Data visualization
ConnectWise Automate
7.5
Pulseway
Risk analysis
ConnectWise Automate
6.5
Pulseway

Security

ConnectWise Automate
8.3
Pulseway
Data backup and recovery
ConnectWise Automate
7.4
Pulseway
Antivirus and malware management
ConnectWise Automate
8.6
Pulseway
Adinistraor access control
ConnectWise Automate
9.0
Pulseway

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

Pulseway

  • Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
  • Sending notifications on our servers really helps with taking care of issues before they cause downtime.
  • Pulseway's remote desktop client works very well, even over slower internet connections.
Nathan Weber | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

Pulseway

  • I would like to be able to connect to the managed system's console if the app's capabilities still don't meet my needs.
  • I'd like for it to be easier to configure. Some operating systems, Linux for example, are not that easy to setup for disk space management. Windows and Mac are very easy to setup for it.
  • I'd like to be able to configure process restarts in case of a failure.
Kenneth Hess | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Pulseway

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Pulseway

Pulseway 10.0
Based on 1 answer
Overall, I have found Pulseway to be easy to use and easy to configure. I have even helped friends set it up to monitor their own home computers/networks. Even these "non-IT" users are able to use Pulseway effectively. So it is very easy to use.
Richard Hogan | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Pulseway

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway 9.0
Based on 1 answer
I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
Richard Hogan | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Pulseway

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Pulseway

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway has a more moderate learning curve compared to Nagios, which was overkill for our environment. Nagios also requires a server to run on, and we wanted to separate our monitoring from our hypervisor.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

Pulseway

  • Pulseway has allowed us to address issues proactively and in the event of reactive issues it allows us to respond faster.
  • Pulseway has saved countless trips back to work to look at a server.
Brian Heersink | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Automate Editions & Modules

Additional Pricing Details

Pulseway

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pulseway Editions & Modules

Edition
Professional1.341
Enterprise1.741
  1. per endpoint
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
Pulseway
9.3

Likelihood to Renew

ConnectWise Automate
8.0
Pulseway

Usability

ConnectWise Automate
3.2
Pulseway
10.0

Performance

ConnectWise Automate
3.0
Pulseway

Support Rating

ConnectWise Automate
8.0
Pulseway
9.0

Online Training

ConnectWise Automate
7.1
Pulseway

Implementation Rating

ConnectWise Automate
7.3
Pulseway

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