What users are saying about
Top Rated
120 Ratings
Top Rated
294 Ratings
Top Rated
120 Ratings
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Score 8.7 out of 100
Top Rated
294 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

Splunk Enterprise

Pros: Splunk is very well suited if you have multiple log sources of related data. All of them can be correlated and tasks can be automated based on the requirement. Other than alerts, Splunk can also run a specific script of your choice, based on some defined conditions. Cons: If you have a few logs but a large number of log sources, Splunk can be very expensive.
Kuntal Das | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.8
Splunk Enterprise
Remote monitoring
ConnectWise Automate
9.3
Splunk Enterprise
Network device monitoring
ConnectWise Automate
7.5
Splunk Enterprise
Multiple Server Monitoring
ConnectWise Automate
9.4
Splunk Enterprise
Multi-device monitoring
ConnectWise Automate
9.1
Splunk Enterprise
Automated alerts and notifications
ConnectWise Automate
9.0
Splunk Enterprise

Management Tasks

ConnectWise Automate
8.8
Splunk Enterprise
Patch Management
ConnectWise Automate
8.9
Splunk Enterprise
Service configuration management
ConnectWise Automate
8.7
Splunk Enterprise
Software and hardware inventory
ConnectWise Automate
8.9
Splunk Enterprise
Policy-based automation
ConnectWise Automate
8.6
Splunk Enterprise

Reporting

ConnectWise Automate
7.6
Splunk Enterprise
Performance data reports
ConnectWise Automate
8.3
Splunk Enterprise
Customizable reporting
ConnectWise Automate
8.2
Splunk Enterprise
Data visualization
ConnectWise Automate
7.5
Splunk Enterprise
Risk analysis
ConnectWise Automate
6.5
Splunk Enterprise

Security

ConnectWise Automate
8.3
Splunk Enterprise
Data backup and recovery
ConnectWise Automate
7.4
Splunk Enterprise
Antivirus and malware management
ConnectWise Automate
8.6
Splunk Enterprise
Adinistraor access control
ConnectWise Automate
9.0
Splunk Enterprise

Security Information and Event Management (SIEM)

ConnectWise Automate
Splunk Enterprise
8.9
Centralized event and log data collection
ConnectWise Automate
Splunk Enterprise
9.5
Correlation
ConnectWise Automate
Splunk Enterprise
9.1
Event and log normalization
ConnectWise Automate
Splunk Enterprise
9.1
Deployment flexibility
ConnectWise Automate
Splunk Enterprise
8.5
Integration with Identity and Access Management Tools
ConnectWise Automate
Splunk Enterprise
8.3
Custom dashboards and views
ConnectWise Automate
Splunk Enterprise
9.1
Host and network-based intrusion detection
ConnectWise Automate
Splunk Enterprise
8.6

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

Splunk Enterprise

  • Allow for separation of control where we don't let some employees have access to production but still can diagnose issues.
  • Common location to go for all logs even if the logs themselves aren't in the same place.
  • Ability to ingest logs from different locations without having to change the code to put logs in a certain place (pro and con).
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

Splunk Enterprise

  • Even though there is a search tool as a help function, you still have to read through many documentation to find the answers you're looking for and sometimes you don't find it. The help function in Splunk could be improved to be more intuitive or have a built-in help per report, panel or dashboard.
  • Creating a Splunk dashboard is rather straightforward however, customization is not. Splunk could be improved to provide more tools or features for customization such as adding colors and font options for text and graphs or graphics.
  • My dashboard has a lot of useful information and I want the important panels and reports at the top but there is no easy way to do this. Perhaps Splunk could be improved to allow features such as adding URL links to other dashboards or some other clever way to emphasize the important data in my dashboard without compromising space.
Trung Pham | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Splunk Enterprise

Splunk Enterprise 10.0
Based on 17 answers
We are using Splunk extensively in our projects and we have recently upgraded to Splunk version 6.0 which is quite efficient and giving expected results. We keep track of updates and new features Splunk introduces periodically and try to introduce those features in our day to day activities for improvement in our reporting system and other tasks.
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Splunk Enterprise

Splunk Enterprise 9.0
Based on 3 answers
You can literally throw in a single word into Splunk and it will pull back all instances of that word across all of your logs for the time span you select (provided you have permission to see that data). We have several users who have taken a few of the free courses from Splunk that are able to pull data out of it everyday with little help at all.
Kenneth Taitingfong | TrustRadius Reviewer

Reliability and Availability

ConnectWise Automate

No score
No answers yet
No answers on this topic

Splunk Enterprise

Splunk Enterprise 10.0
Based on 1 answer
When properly setup and configured, Splunk is extremely reliable.
Anonymous | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Splunk Enterprise

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

Splunk Enterprise

Splunk Enterprise 8.8
Based on 17 answers
Splunk maintains a well resourced support system that has been consistent since we purchased the product. They help out in a timely manner and provide expert level information as needed. We typically open cases online and communicate when possible via e-mail and are able to resolve most issues with that method.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Splunk Enterprise

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Splunk Enterprise

Splunk Enterprise 9.0
Based on 2 answers
Smooth without too many major issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

Splunk Enterprise

Splunk is proving to be a formidable replacement for Qradar, which we had as our previous SIEM. Qradar was powerful, but not easy to customize and quite limited. Splunk is not per se a "SIEM" but it can be in the way you used it. Also there is an Enterprise Security App that is available to buy and sit on top of Splunk, and that will take care of any concerns with needing a full-fledged SIEM. Splunk wins.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Automate

No score
No answers yet
No answers on this topic

Splunk Enterprise

Splunk Enterprise 9.1
Based on 1 answer
Splunk can scale in to the petabyte per day range which of course is awesome
Rick Yetter | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

Splunk Enterprise

  • I'm not a data analyst so I can not provide concrete examples on how the business has benefited from implementing Splunk. However, the analysts I have worked with have provided a wealth of support in reducing workstation issues across the enterprise. This alone reduces the time it takes to determine where the exact problem lies between a workstation and the servers it tries to communicate with.
Anonymous | TrustRadius Reviewer

Screenshots

Splunk Enterprise

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk Enterprise

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
Splunk Enterprise
9.0

Likelihood to Renew

ConnectWise Automate
8.0
Splunk Enterprise
10.0

Usability

ConnectWise Automate
3.2
Splunk Enterprise
9.0

Reliability and Availability

ConnectWise Automate
Splunk Enterprise
10.0

Performance

ConnectWise Automate
3.0
Splunk Enterprise

Support Rating

ConnectWise Automate
8.0
Splunk Enterprise
8.8

Online Training

ConnectWise Automate
7.1
Splunk Enterprise

Implementation Rating

ConnectWise Automate
7.3
Splunk Enterprise
9.0

Scalability

ConnectWise Automate
Splunk Enterprise
9.1

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