ConnectWise RMM vs. Oracle Observability and Management

It is well suited for environments with a large number of users (think MSPs) that need remote access, and quickly getting to a client site is either not an option, or will greatly increase delays in support. It also works well to monitor client devices and make decisions based on the robust reporting offered (hardware, installed OS version, OS Patching, etc.). It is not very well suited for small environments or single businesses due to cost, and management required.

Incentivized

If you are using the Oracle database or services in Oracle Cloud, Observability and Management is a must-use service. Many components of O&M service are free, and the others are not that expensive either

Incentivized

• Grouping/Reporting: static organization as well as dynamically and quickly getting inventory and other machine-based information
• Out-sourced teams do a good job of handling small things without much input as long as you are clear and concise.
• Patching is likely the best thing about their platform. Windows patch testing is actually performed in house and they make recommendations for you. Allowing you to push through patches if you know someone needs something. But this is a major task that very few if anyone else does.

Incentivized

• Ability to aggregate a lot of data sets in a single place, allowing for better visualization of key information. Ability to customize the data views and export to PDF/Excel is great. Love the simplicity of creating dashboards and the intuitiveness, as well as the fast turn-around of projects. Customization of the views is essential for us because every user wants to different view because they consume data differently. This makes our users consume their data effectively.
• Great self-service analytics solution with an excellent presentation layer. Easy to generate reports, integrate and customize. The interface is very clear and minimalist which is refreshing. It enables you to pull and analyze data faster than many of the other platforms. The ability to drill down is phenomenal...there are layers to everything and it's amazing to realize how deep Oracle can let you go.
• Ability to analyze large data sets and the ability to create intuitive, easy to understand reports. The best feature is its user-friendly and intuitive GUI which I use daily to pull my data from the Oracle database. Oracle Cloud Analytics doesn't have many steps to complete the setup on the cloud and in no time dashboards and reports are made available to users that want to them.
• Ability to integrate and pull data from other Oracle applications -Mobile data reporting capabilities to always stay in-the-know related to data and critical applications reporting. Ability to build a portal on top of the Analytics Cloud to create a custom, unique experience for our clients.

Incentivized

• It runs heavy on the resources of the computer.
• Sometimes the Updates are a little behind.
• The message tab open up in the background.

Incentivized

• Oracle Application Performance Monitoring has a steep learning curve for new users.
• The user interface can be improved to make it more friendly.

Incentivized

Oracle Observability and Management is a valuable tool for monitoring, troubleshooting, and capacity planning

Incentivized

The product management team is very responsive. They are on LinkedIn and Twitter, responding to your questions and offering ideas. I have not opened an Oracle support ticket for this product yet

Incentivized

ScreenConnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and never have had a reason to switch.

Incentivized

Oracle Analytics Cloud is an enterprise solution and can't be compared apple-to-apple with a data visualization tool like Tableau. This is not the same use at all. Before selecting Oracle Analytics Cloud, it is most important to consider the data you are looking to collect and how you plan to visualize it. Other tools like Tableau and microstrategy feel smoother to work with, have better UI's and are quicker when processing data. It is also important to think through how you will use the data across your organizations. Can have a steep learning curve but once you are well trained on this tool, the possibilities are endless. The tool is highly customizable and will generate what you design it to generate. If you are having issues with reports and analytics, it is most likely due to data quality issues. Oracle Analytics Cloud also benefits by adding Essbase in it, to perform multi-dimensional analytics.

Incentivized

• Command package from ConnectWise fits mostly with our objectives for our clients in a day to day operations.
• BDR Package is a great platform to manage Disaster Recover options - Sometimes hard to understand the billing options and plans
• NOC services for the servers are the best. Support is on top of the server for anything needed.

Incentivized

• Reduced security threats.
• Saves time taken in fixing issues.

Incentivized