TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contactability

    Score7 out of 10
    N/AContactability is a multi-channel marketing platform which automates the lead conversion process.

    $149

    per month

    Nimble

    Score7.5 out of 10
    N/ANimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

    $15

    per month

    Pricing
    ContactabilityNimble
    Editions & Modules
    No answers on this topic
    Business
    $19.00
    Per User Per Month
    Offerings
    Pricing Offerings
    ContactabilityNimble
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ContactabilityNimble
    Considered Both Products
    Contactability
    No answer on this topic
    Nimble
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    16 Answers
    Delivers good value for the price
    No answers on this topic
    88%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    17 Answers
    Features
    ContactabilityNimble
    Sales Force Automation
    Comparison of Sales Force Automation features of Contactability and Nimble
    Feature
    Contactability
    6.3
    1 Ratings
    22% below category average
    Nimble
    8.5
    30 Ratings
    8% above category average
    Customer data management / contact management6.01 Ratings9.529 Ratings
    Workflow management7.01 Ratings8.428 Ratings
    Territory management7.01 Ratings8.724 Ratings
    Opportunity management7.01 Ratings8.128 Ratings
    Integration with email client (e.g., Outlook or Gmail)6.01 Ratings9.429 Ratings
    Contract management5.01 Ratings8.523 Ratings
    Quote & order management6.01 Ratings6.621 Ratings
    Interaction tracking7.01 Ratings9.227 Ratings
    Channel / partner relationship management6.01 Ratings8.126 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Contactability and Nimble
    Feature
    Contactability
    4.3
    1 Ratings
    57% below category average
    Nimble
    8.1
    22 Ratings
    5% above category average
    Case management4.01 Ratings7.922 Ratings
    Call center management5.01 Ratings8.220 Ratings
    Help desk management4.01 Ratings8.321 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Contactability and Nimble
    Feature
    Contactability
    6.0
    1 Ratings
    25% below category average
    Nimble
    8.7
    27 Ratings
    12% above category average
    Lead management6.01 Ratings8.426 Ratings
    Email marketing6.01 Ratings9.026 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Contactability and Nimble
    Feature
    Contactability
    6.7
    1 Ratings
    14% below category average
    Nimble
    8.2
    29 Ratings
    6% above category average
    Task management6.01 Ratings8.529 Ratings
    Billing and invoicing management7.01 Ratings8.418 Ratings
    Reporting7.01 Ratings7.725 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Contactability and Nimble
    Feature
    Contactability
    6.3
    1 Ratings
    19% below category average
    Nimble
    8.9
    27 Ratings
    15% above category average
    Forecasting6.01 Ratings8.923 Ratings
    Pipeline visualization7.01 Ratings8.827 Ratings
    Customizable reports6.01 Ratings9.023 Ratings
    Customization
    Comparison of Customization features of Contactability and Nimble
    Feature
    Contactability
    7.0
    1 Ratings
    9% below category average
    Nimble
    8.6
    29 Ratings
    12% above category average
    Custom fields7.01 Ratings9.029 Ratings
    Custom objects8.01 Ratings8.322 Ratings
    Scripting environment6.01 Ratings8.518 Ratings
    API for custom integration00 Ratings8.820 Ratings
    Security
    Comparison of Security features of Contactability and Nimble
    Feature
    Contactability
    6.5
    1 Ratings
    25% below category average
    Nimble
    9.3
    26 Ratings
    10% above category average
    Single sign-on capability7.01 Ratings9.424 Ratings
    Role-based user permissions6.01 Ratings9.324 Ratings
    Social CRM
    Comparison of Social CRM features of Contactability and Nimble
    Feature
    Contactability
    7.0
    1 Ratings
    7% below category average
    Nimble
    8.4
    29 Ratings
    11% above category average
    Social data6.01 Ratings8.429 Ratings
    Social engagement8.01 Ratings8.429 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Contactability and Nimble
    Feature
    Contactability
    7.0
    1 Ratings
    7% below category average
    Nimble
    8.8
    25 Ratings
    15% above category average
    Marketing automation6.01 Ratings8.725 Ratings
    Compensation management8.01 Ratings8.919 Ratings
    Platform
    Comparison of Platform features of Contactability and Nimble
    Feature
    Contactability
    6.0
    1 Ratings
    24% below category average
    Nimble
    8.3
    27 Ratings
    9% above category average
    Mobile access6.01 Ratings8.327 Ratings
    Best Alternatives
    ContactabilityNimble
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ContactabilityNimble
    Likelihood to Recommend
    7.0
    (1 ratings)
    7.0
    (33 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (19 ratings)
    Support Rating
    -
    (0 ratings)
    9.8
    (19 ratings)
    User Testimonials
    ContactabilityNimble
    Likelihood to Recommend
    Contactability
    Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
    Incentivized
    Read full review
    Nimble
    This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
    Incentivized
    Read full review
    Pros
    Contactability
    • The software reporting system is really clean and works well and they are good at sending you leads.
    • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
    • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
    Incentivized
    Read full review
    Nimble
    • Importing contacts in the CRM is very much consist of easy steps.
    • It allows me to create, edit and view contacts records anywhere from the web.
    • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
    • it is playing an excellent role in managing our all relations.
    Incentivized
    Read full review
    Cons
    Contactability
    • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
    • The software training videos were confusing to non technical users.
    • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
    Incentivized
    Read full review
    Nimble
    • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
    • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
    Incentivized
    Read full review
    Likelihood to Renew
    Contactability
    No answers on this topic
    Nimble
    It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
    Read full review
    Usability
    Contactability
    No answers on this topic
    Nimble
    The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
    Incentivized
    Read full review
    Support Rating
    Contactability
    No answers on this topic
    Nimble
    It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
    Incentivized
    Read full review
    Alternatives Considered
    Contactability
    Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
    Incentivized
    Read full review
    Nimble
    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    Incentivized
    Read full review
    Return on Investment
    Contactability
    • We got our people to become more open minded in trying new software and exploring options for automation.
    • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
    • Once used correctly, we did have a large increase in the number of new clients that our office handled.
    Incentivized
    Read full review
    Nimble
    • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
    • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
    Incentivized
    Read full review
    ScreenShots