Contactability vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contactability
Score 7.0 out of 10
N/A
Contactability is a multi-channel marketing platform which automates the lead conversion process.
$149
per month
Veeva CRM
Score 6.9 out of 10
N/A
Veeva CRM is a customer relationship management (CRM) solution with features such as collaboration, sales utilization and alignment, and customer engagement.N/A
Pricing
ContactabilityVeeva CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ContactabilityVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ContactabilityVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Contactability
6.3
1 Ratings
20% below category average
Veeva CRM
7.6
3 Ratings
1% below category average
Customer data management / contact management6.01 Ratings8.03 Ratings
Workflow management7.01 Ratings8.13 Ratings
Territory management7.01 Ratings7.13 Ratings
Opportunity management7.01 Ratings8.02 Ratings
Integration with email client (e.g., Outlook or Gmail)6.01 Ratings7.62 Ratings
Contract management5.01 Ratings7.12 Ratings
Quote & order management6.01 Ratings6.12 Ratings
Interaction tracking7.01 Ratings8.33 Ratings
Channel / partner relationship management6.01 Ratings8.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Contactability
4.3
1 Ratings
54% below category average
Veeva CRM
8.0
2 Ratings
7% above category average
Case management4.01 Ratings8.02 Ratings
Call center management5.01 Ratings8.01 Ratings
Help desk management4.01 Ratings8.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Contactability
6.0
1 Ratings
23% below category average
Veeva CRM
7.1
2 Ratings
6% below category average
Lead management6.01 Ratings7.02 Ratings
Email marketing6.01 Ratings7.12 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Contactability
6.7
1 Ratings
12% below category average
Veeva CRM
7.5
2 Ratings
1% below category average
Task management6.01 Ratings8.02 Ratings
Billing and invoicing management7.01 Ratings7.62 Ratings
Reporting7.01 Ratings6.92 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Contactability
6.3
1 Ratings
18% below category average
Veeva CRM
6.4
3 Ratings
16% below category average
Forecasting6.01 Ratings6.12 Ratings
Pipeline visualization7.01 Ratings7.72 Ratings
Customizable reports6.01 Ratings5.53 Ratings
Customization
Comparison of Customization features of Product A and Product B
Contactability
7.0
1 Ratings
8% below category average
Veeva CRM
7.4
3 Ratings
2% below category average
Custom fields7.01 Ratings7.23 Ratings
Custom objects8.01 Ratings7.23 Ratings
Scripting environment6.01 Ratings7.32 Ratings
API for custom integration00 Ratings7.93 Ratings
Security
Comparison of Security features of Product A and Product B
Contactability
6.5
1 Ratings
24% below category average
Veeva CRM
9.0
3 Ratings
8% above category average
Single sign-on capability7.01 Ratings9.03 Ratings
Role-based user permissions6.01 Ratings9.03 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Contactability
7.0
1 Ratings
4% below category average
Veeva CRM
8.5
1 Ratings
16% above category average
Social data6.01 Ratings8.01 Ratings
Social engagement8.01 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Contactability
7.0
1 Ratings
3% below category average
Veeva CRM
9.0
1 Ratings
22% above category average
Marketing automation6.01 Ratings9.01 Ratings
Compensation management8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Contactability
6.0
1 Ratings
21% below category average
Veeva CRM
9.2
3 Ratings
21% above category average
Mobile access6.01 Ratings9.23 Ratings
Best Alternatives
ContactabilityVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContactabilityVeeva CRM
Likelihood to Recommend
7.0
(1 ratings)
8.1
(3 ratings)
User Testimonials
ContactabilityVeeva CRM
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
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Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
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Pros
Contactability
  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
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Veeva Systems
  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
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Cons
Contactability
  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
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Veeva Systems
  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
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Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
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Veeva Systems
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
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Return on Investment
Contactability
  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
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Veeva Systems
  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
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ScreenShots