What users are saying about
13 Ratings
1 Ratings
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Score 7 out of 100
13 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Veeva CRM
7.6
Customer data management / contact management
Contactability
6.0
Veeva CRM
8.0
Workflow management
Contactability
7.0
Veeva CRM
8.1
Territory management
Contactability
7.0
Veeva CRM
7.1
Opportunity management
Contactability
7.0
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Veeva CRM
7.6
Contract management
Contactability
5.0
Veeva CRM
7.1
Quote & order management
Contactability
6.0
Veeva CRM
6.1
Interaction tracking
Contactability
7.0
Veeva CRM
8.3
Channel / partner relationship management
Contactability
6.0
Veeva CRM
8.0

Customer Service & Support

Contactability
4.3
Veeva CRM
8.0
Case management
Contactability
4.0
Veeva CRM
8.0
Call center management
Contactability
5.0
Veeva CRM
8.0
Help desk management
Contactability
4.0
Veeva CRM
8.0

Marketing Automation

Contactability
6.0
Veeva CRM
7.1
Lead management
Contactability
6.0
Veeva CRM
7.0
Email marketing
Contactability
6.0
Veeva CRM
7.1

CRM Project Management

Contactability
6.7
Veeva CRM
7.5
Task management
Contactability
6.0
Veeva CRM
8.0
Billing and invoicing management
Contactability
7.0
Veeva CRM
7.6
Reporting
Contactability
7.0
Veeva CRM
6.9

CRM Reporting & Analytics

Contactability
6.3
Veeva CRM
6.4
Forecasting
Contactability
6.0
Veeva CRM
6.1
Pipeline visualization
Contactability
7.0
Veeva CRM
7.7
Customizable reports
Contactability
6.0
Veeva CRM
5.4

Customization

Contactability
7.0
Veeva CRM
7.4
Custom fields
Contactability
7.0
Veeva CRM
7.2
Custom objects
Contactability
8.0
Veeva CRM
7.2
Scripting environment
Contactability
6.0
Veeva CRM
7.3
API for custom integration
Contactability
Veeva CRM
7.9

Security

Contactability
6.5
Veeva CRM
9.0
Single sign-on capability
Contactability
7.0
Veeva CRM
9.0
Role-based user permissions
Contactability
6.0
Veeva CRM
9.0

Social CRM

Contactability
7.0
Veeva CRM
8.5
Social data
Contactability
6.0
Veeva CRM
8.0
Social engagement
Contactability
8.0
Veeva CRM
9.0

Integrations with 3rd-party Software

Contactability
7.0
Veeva CRM
9.0
Marketing automation
Contactability
6.0
Veeva CRM
9.0
Compensation management
Contactability
8.0
Veeva CRM

Platform

Contactability
6.0
Veeva CRM
9.2
Mobile access
Contactability
6.0
Veeva CRM
9.2

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactability
7.0
Veeva CRM
8.1

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