What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 18 reviews and ratings
Feature Set Ratings
- Veeva CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

6.3
Contactability
63%

7.6
Veeva CRM
76%
Veeva CRM ranks higher in 9/9 features
Veeva CRM ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
1 Rating

8.0
80%
3 Ratings
Workflow management

7.0
70%
1 Rating

8.1
81%
3 Ratings
Territory management

7.0
70%
1 Rating

7.1
71%
3 Ratings
Opportunity management

7.0
70%
1 Rating

8.0
80%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating

7.6
76%
2 Ratings
Contract management

5.0
50%
1 Rating

7.1
71%
2 Ratings
Quote & order management

6.0
60%
1 Rating

6.1
61%
2 Ratings
Interaction tracking

7.0
70%
1 Rating

8.3
83%
3 Ratings
Channel / partner relationship management

6.0
60%
1 Rating

8.0
80%
2 Ratings
Customer Service & Support

4.3
Contactability
43%

8.0
Veeva CRM
80%
Veeva CRM ranks higher in 3/3 features
Veeva CRM ranks higher in 3/3 features
Case management

4.0
40%
1 Rating

8.0
80%
2 Ratings
Call center management

5.0
50%
1 Rating

8.0
80%
1 Rating
Help desk management

4.0
40%
1 Rating

8.0
80%
1 Rating
Marketing Automation

6.0
Contactability
60%

7.1
Veeva CRM
71%
Veeva CRM ranks higher in 2/2 features
Veeva CRM ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating

7.0
70%
2 Ratings
Email marketing

6.0
60%
1 Rating

7.1
71%
2 Ratings
CRM Project Management

6.7
Contactability
67%

7.5
Veeva CRM
75%
Veeva CRM ranks higher in 2/3 features
Veeva CRM ranks higher in 2/3 features
Task management

6.0
60%
1 Rating

8.0
80%
2 Ratings
Billing and invoicing management

7.0
70%
1 Rating

7.6
76%
2 Ratings
Reporting

7.0
70%
1 Rating

6.9
69%
2 Ratings
CRM Reporting & Analytics

6.3
Contactability
63%

6.4
Veeva CRM
64%
Veeva CRM ranks higher in 2/3 features
Veeva CRM ranks higher in 2/3 features
Forecasting

6.0
60%
1 Rating

6.1
61%
2 Ratings
Pipeline visualization

7.0
70%
1 Rating

7.7
77%
2 Ratings
Customizable reports

6.0
60%
1 Rating

5.5
55%
3 Ratings
Customization

7.0
Contactability
70%

7.4
Veeva CRM
74%
Veeva CRM ranks higher in 3/4 features
Veeva CRM ranks higher in 3/4 features
Custom fields

7.0
70%
1 Rating

7.2
72%
3 Ratings
Custom objects

8.0
80%
1 Rating

7.2
72%
3 Ratings
Scripting environment

6.0
60%
1 Rating

7.3
73%
2 Ratings
API for custom integration

N/A
0 Ratings

7.9
79%
3 Ratings
Security

6.5
Contactability
65%

9.0
Veeva CRM
90%
Veeva CRM ranks higher in 2/2 features
Veeva CRM ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating

9.0
90%
3 Ratings
Role-based user permissions

6.0
60%
1 Rating

9.0
90%
3 Ratings
Social CRM

7.0
Contactability
70%

8.5
Veeva CRM
85%
Veeva CRM ranks higher in 2/2 features
Veeva CRM ranks higher in 2/2 features
Social data

6.0
60%
1 Rating

8.0
80%
1 Rating
Social engagement

8.0
80%
1 Rating

9.0
90%
1 Rating
Integrations with 3rd-party Software

7.0
Contactability
70%

9.0
Veeva CRM
90%
Contactability ranks higher in 1/2 features
Contactability ranks higher in 1/2 features
Marketing automation

6.0
60%
1 Rating

9.0
90%
1 Rating
Compensation management

8.0
80%
1 Rating

N/A
0 Ratings
Platform

6.0
Contactability
60%

9.2
Veeva CRM
92%
Veeva CRM ranks higher in 1/1 features
Veeva CRM ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating

9.2
92%
3 Ratings
Attribute Ratings
- Veeva CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating

8.1
Veeva CRM
81%
3 Ratings
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesVeeva CRM
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesPros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesVeeva CRM
- Easily accessible with any devices such as ipads, iphones and desktop
- Data mining - system provides insightful information to users which are targeted for each customer
- Increases productivity of field staffs

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employeesCons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesVeeva CRM
- Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
- Standardization of permissions and customization across teams
- Pricing

Verified User
Program Manager in Information Technology
Pharmaceuticals Company, 11-50 employeesPricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Veeva CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesVeeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesReturn on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesVeeva CRM
- The system has allowed our field staff to be more efficient
- Target marketing based on the data analytics

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employees