What users are saying about
18 Ratings
1 Rating
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Score 7 out of 100
18 Ratings
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Score 9.2 out of 100

Feature Set Ratings

  • Veeva CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

6.3

Contactability

63%
7.6

Veeva CRM

76%
Veeva CRM ranks higher in 9/9 features

Customer data management / contact management

6.0
60%
1 Rating
8.0
80%
3 Ratings

Workflow management

7.0
70%
1 Rating
8.1
81%
3 Ratings

Territory management

7.0
70%
1 Rating
7.1
71%
3 Ratings

Opportunity management

7.0
70%
1 Rating
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
7.6
76%
2 Ratings

Contract management

5.0
50%
1 Rating
7.1
71%
2 Ratings

Quote & order management

6.0
60%
1 Rating
6.1
61%
2 Ratings

Interaction tracking

7.0
70%
1 Rating
8.3
83%
3 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
8.0
80%
2 Ratings

Customer Service & Support

4.3

Contactability

43%
8.0

Veeva CRM

80%
Veeva CRM ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
8.0
80%
2 Ratings

Call center management

5.0
50%
1 Rating
8.0
80%
1 Rating

Help desk management

4.0
40%
1 Rating
8.0
80%
1 Rating

Marketing Automation

6.0

Contactability

60%
7.1

Veeva CRM

71%
Veeva CRM ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
7.0
70%
2 Ratings

Email marketing

6.0
60%
1 Rating
7.1
71%
2 Ratings

CRM Project Management

6.7

Contactability

67%
7.5

Veeva CRM

75%
Veeva CRM ranks higher in 2/3 features

Task management

6.0
60%
1 Rating
8.0
80%
2 Ratings

Billing and invoicing management

7.0
70%
1 Rating
7.6
76%
2 Ratings

Reporting

7.0
70%
1 Rating
6.9
69%
2 Ratings

CRM Reporting & Analytics

6.3

Contactability

63%
6.4

Veeva CRM

64%
Veeva CRM ranks higher in 2/3 features

Forecasting

6.0
60%
1 Rating
6.1
61%
2 Ratings

Pipeline visualization

7.0
70%
1 Rating
7.7
77%
2 Ratings

Customizable reports

6.0
60%
1 Rating
5.5
55%
3 Ratings

Customization

7.0

Contactability

70%
7.4

Veeva CRM

74%
Veeva CRM ranks higher in 3/4 features

Custom fields

7.0
70%
1 Rating
7.2
72%
3 Ratings

Custom objects

8.0
80%
1 Rating
7.2
72%
3 Ratings

Scripting environment

6.0
60%
1 Rating
7.3
73%
2 Ratings

API for custom integration

N/A
0 Ratings
7.9
79%
3 Ratings

Security

6.5

Contactability

65%
9.0

Veeva CRM

90%
Veeva CRM ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
9.0
90%
3 Ratings

Role-based user permissions

6.0
60%
1 Rating
9.0
90%
3 Ratings

Social CRM

7.0

Contactability

70%
8.5

Veeva CRM

85%
Veeva CRM ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
8.0
80%
1 Rating

Social engagement

8.0
80%
1 Rating
9.0
90%
1 Rating

Integrations with 3rd-party Software

7.0

Contactability

70%
9.0

Veeva CRM

90%
Contactability ranks higher in 1/2 features

Marketing automation

6.0
60%
1 Rating
9.0
90%
1 Rating

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%
9.2

Veeva CRM

92%
Veeva CRM ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
9.2
92%
3 Ratings

Attribute Ratings

  • Veeva CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
8.1

Veeva CRM

81%
3 Ratings

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

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