What users are saying about
1 Ratings
4 Ratings
1 Ratings
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Score 9.1 out of 100
4 Ratings
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Score 5.5 out of 100

Likelihood to Recommend

ContactPigeon

Ideal for eCommerce. It is not the cheapest for a startup but one of the best for a scaling business.
Apostolis Lianos | TrustRadius Reviewer

Springbot

Well Suited For:
  • Small businesses with small marketing teams.
  • Shopify Customers.
  • Small businesses that want more reporting/segmented lists.
  • Businesses that are upgrading from a service like Constant Contact or Mailchimp.
Less appropriate
  • Customer who are currently using Klaviyo.
  • Business who do not have a Shopify website.
Alex Mills | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ContactPigeon
Springbot
8.7
WYSIWYG email editor
ContactPigeon
Springbot
8.6
Dynamic content
ContactPigeon
Springbot
9.1
Ability to test dynamic content
ContactPigeon
Springbot
8.2
Landing pages
ContactPigeon
Springbot
8.2
A/B testing
ContactPigeon
Springbot
9.1
Mobile optimization
ContactPigeon
Springbot
8.6
Email deliverability reporting
ContactPigeon
Springbot
8.6
List management
ContactPigeon
Springbot
9.1
Triggered drip sequences
ContactPigeon
Springbot
8.6

Lead Management

ContactPigeon
Springbot
8.9
Lead nurturing
ContactPigeon
Springbot
8.6
Lead scoring and grading
ContactPigeon
Springbot
9.1
Data quality management
ContactPigeon
Springbot
8.6
Automated sales alerts and tasks
ContactPigeon
Springbot
9.1

Campaign Management

ContactPigeon
Springbot
7.5
Calendaring
ContactPigeon
Springbot
8.6
Event/webinar marketing
ContactPigeon
Springbot
6.4

Social Media Marketing

ContactPigeon
Springbot
8.2
Social sharing and campaigns
ContactPigeon
Springbot
7.3
Social profile integration
ContactPigeon
Springbot
9.1

Reporting & Analytics

ContactPigeon
Springbot
9.1
Dashboards
ContactPigeon
Springbot
9.1
Standard reports
ContactPigeon
Springbot
9.1
Custom reports
ContactPigeon
Springbot
9.1

Platform & Infrastructure

ContactPigeon
Springbot
7.7
API
ContactPigeon
Springbot
9.1
Role-based workflow & approvals
ContactPigeon
Springbot
8.2
Customizability
ContactPigeon
Springbot
7.3
Integration with Salesforce.com
ContactPigeon
Springbot
7.3
Integration with Microsoft Dynamics CRM
ContactPigeon
Springbot
7.3
Integration with SugarCRM
ContactPigeon
Springbot
7.3

Pros

ContactPigeon

  • Really powerful custom automation
  • Omnichannel marketing automation (Email+Push Notifications+SMS)
  • Great support
Apostolis Lianos | TrustRadius Reviewer

Springbot

  • The demographic data was great. I could see how many males vs. females, ages, income, married, with or without children. It gave me a good idea of who my customers were.
  • Using their tracking URLs in all of our campaigns allowed us to get a better idea of what exactly was driving revenue.
  • Not only could I see top performing products, which I can do within Magento, I could also see top selling categories and colors.
  • I can pull a Coupon Usage report our of Magento, but Springbot gave me additional info like AOV and ROI on those codes.
  • Springbot also gave me a lot of info about our abandoned carts. It shows us which products are most abandoned along with views, conversion rates, etc.
  • Springbot gave us an Instagram Shop page that allowed us to curate social shares and then tie them to products on our site.
Melissa Best | TrustRadius Reviewer

Cons

ContactPigeon

  • The UI is too complex sometimes (hopefully their support is always there for us!)
Apostolis Lianos | TrustRadius Reviewer

Springbot

  • I'd love for Springbot to continue to expand on their email offering - the platform and automations are excellent, and I'd like additional conditionals as I build out my flows.
Anonymous | TrustRadius Reviewer

Usability

ContactPigeon

No score
No answers yet
No answers on this topic

Springbot

Springbot 7.7
Based on 3 answers
I think Springbot is pretty user-friendly overall. The only down-side is that the website is often updated, leaving the customer to hunt certain features down that are now in a different spot. So I think it would be helpful if every so often they sent an email that let customers know what changes were made and where to access everything
Alex Mills | TrustRadius Reviewer

Support Rating

ContactPigeon

No score
No answers yet
No answers on this topic

Springbot

Springbot 9.1
Based on 2 answers
Maybe the part that I value the most, is the partnership that I've developed with Springbot. Out of the gate, there is absolutely work to do to get things set up and they don't sugar coat that. While much of the onboarding was smooth - we had a few obstacles to work through, and I'm thankful my Success Manager kept me up to date as we resolved anything that came up, and was proactive with her outreach and recommendations to get the most out of the platform.  I find myself learning something new each time I chat with her, whether it be optimizations to my automations, new marketing ideas, or ways to increase engagement as I go into the holidays. 
Anonymous | TrustRadius Reviewer

Alternatives Considered

ContactPigeon

ContactPigeon is built for eCommerce, while Mailchimp is super easy and a good fit for a smaller company. That's why we switched since we needed a more complete, all-in-one marketing automation solution to scale our online business.
Apostolis Lianos | TrustRadius Reviewer

Springbot

Springbit is more expensive, more complicated and delivered less.
Anonymous | TrustRadius Reviewer

Return on Investment

ContactPigeon

  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.
Apostolis Lianos | TrustRadius Reviewer

Springbot

  • Springbot gave us a better idea of who our customer was. We just launched in January 2015 having been B2B previously. So we weren't really sure who we were marketing to.
  • I only paid $200/month for the service so I didn't waste a ton of money trying it out. They have a 30 day cancellation policy so I wasn't stuck in a year long contract.
  • It was a let down because I had such high hopes of everything it would allow me to do and see with one platform. Give them a couple more years and I think they will work out the kinks.
Melissa Best | TrustRadius Reviewer

Screenshots

Pricing Details

ContactPigeon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ContactPigeon Editions & Modules

Additional Pricing Details
Pricing is based on volume unique contacts (visitor profile) and feature requirements.

Springbot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Springbot Editions & Modules

Edition
Platform Base Package$199/month1
  1. for up to 5,000 subscribers (includes email marketing, social hub, reporting and dashboards, signup forms, automations, account management, support and onboarding. See website for additional package options.
Additional Pricing Details
See website for pricing calculator for additional pricing options.

Rating Summary

Likelihood to Recommend

ContactPigeon
9.1
Springbot
5.5

Usability

ContactPigeon
Springbot
7.7

Support Rating

ContactPigeon
Springbot
9.1

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