Contivio.com vs. MiContact Center

I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.

Incentivized

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• Integration into our system
• Customer support is fairly fast but always solves any issues we have
• Connects our customers with us in a streamlined way

Incentivized

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

• No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
• No web portal for easily adjusting call forwarding or status
• Requires signing in and out every day because it will log out randomly.

Incentivized

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!

Incentivized

Setting it up can be daunting, but once it's set up, it works great. The admin interface can be a bit confusing as well. It could be better.

Incentivized

Jive is behind the times in terms of user interface and functionality.

Incentivized

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• It aids the operations and sales team to keep track of client call data and this is particularly helpful for tracking sales leads.
• Losing out on an important conversation because either you got logged out in between or the call did not get recorded are two scenarios that are common cons with Contivio.
• The features that show up on the screen when logged in to the application can sometimes be overwhelming because you don't need to use all the features in one go and some can be hidden for later use when searched for.

Incentivized

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized