Control-M from BMC is a platform for integrating, automating, and orchestrating application and data workflows in production across complex hybrid technology ecosystems. It provides deep operational capabilities, delivering speed, scale, security, and governance.
$29,000
per year
ServiceNow IT Service Management
Score8.4 out of 10
N/A
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
N/A
Pricing
Control-M
ServiceNow IT Service Management
Editions & Modules
On-Premise
Contact Sales
SaaS
Starting at $29,000
per year
ITSM Standard
Custom Quote
ITSM Pro
Custom Quote
ITSM Enterprise
Custom Quote
Offerings
Pricing Offerings
Control-M
ServiceNow IT Service Management
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
—
ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.
Operations Specialist in Information Technology (Gambling & Casinos, 5001-10,000 employees)
Chose Control-M
More robust on all counts. Control-M has more flexibility, interfaces with more products and has the ability to create your own interface to products. The out of the box setup has you up and running on the same day. The ability for the use of agents and executing jobs agentless …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Anytime you have a process that has to do multiple things, transfer data, interact with other systems, Control-M is critical. Not only does it provide the insight to what is going on, but it also lets you keep tight audit controls over access, reduces the need to spend large amounts of time tracking down issues, reduces the need to write custom "code" to do integrations with other systems and helps you better manage and track critical SLAs for workflows across the business.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We found that ServiceNow's ITSM product is overall a great product to use in all areas of IT. Whether it be Security, Infrastructure, or Networking, nothing is too complicated to bring into ServiceNow for processing. Being able to use flows to automate task creation and auto assign has helped to fill process gaps that existed with our previous product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The good thing is that there are so many connectors available. Control-M provides lots of features, and we are using almost 60 to 70% of them. Control-M is providing us with so much capability to use during our daily problem-solving.
Most of the job creation is very simple and quick and worked as per expectations.
Testing and debugging are also very easy, and you can test multiple scenarios using temporary changes during job runs.
Log and output presentations are also very good, short and detailed.
To monitor specific job net, we can create viewpoint, which can be use on daily basis.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I haven't come across too many spots where I'm not happy with the product. Most of the shortfalls were in my knowledge of the product as opposed to the actual product. Currently we're having a little bit of an issue with the deployment of the software to the servers, but it's more of an "us" problem than a product problem. I can't really give any good examples of shortfalls of the product that I've found so far.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is one of the best solutions on the market, in terms of innovation, reliability and stability. Control-M provides security when used by the largest companies in Mexico such as banks, department stores and logistics. It has proven to be able to integrate with new technologies on the market and provide almost 100% availability, thanks to its automatic FailOver scheme.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Excellent rating for exceptional service provided for efficiency and efficient output given by it. It helped both client as well business to coordinate better for the requirements they work. It help to generate reports for real time progress on task. It helps to keep active watch on progress made by all parties
User experience is meeting my expectations. We had a manual checklist, which Control-M Reports has now replaced, that helped us check the jobs without any issues. So, being fair with the work, the ratings should also be fair. More to come as the AI progresses; this will not only help motivate the Control-M Developers but also lead to the development of advanced technology.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The basic actions of creating, updating and tracking requests is easy to udnerstand and use. Only a short onboarding training is needed to train the users of how to use it properly. However, the UI/UX experience can feel bloated with the many options it offers when you start to customize the tool to your company needs. It is also not the best looking user interface compared to more modern web applications.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Secondary Instances: Control-M supports the installation of a secondary instance of the entire Control-M environment, Control-M/EM, or Control-M/Server.Automatic & Manual Failover: In case of a failure on the primary host, Control-M can automatically failover to the secondary host if using Oracle or MSSQL databases. Manual failover is also an option, enabling a controlled switch during planned maintenance.Fallback: After resolving the issue on the primary host, you can easily fall back to it, or even designate the secondary host as the new primary. Database Replication: For high availability, Control-M leverages database replication from the primary site to a disaster recovery site. While replication is essential, its implementation and maintenance are the user's responsibility.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
good page load times, efficient report completion, and minimal impact on integrated systems. Specifically, the well-designed GUI contributes to a positive user experience, and the platform's ability to automate various stages of the workflow, including Big Data processes, is highlighted as a key strength. Fast Page Loads: Control-M is reported to have a responsive user interface with fast page load times, allowing users to quickly navigate and manage their workflows
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Support is generally excellent. Getting lower priority ones resolved can take a while, but it's rare for something to have to be dumped in the "unfixable" bin. If you end up speaking to Houston or Tel Aviv, then you know you've got a "live one".
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Very knowledgeable instructors provide a hands-on, collaborative learning experience and can interact directly with instructors to develop our Control-M skills. This format allows for immediate feedback, in-depth discussions, and tailored guidance, leading to a deeper understanding of Control-M concepts and practical application. Face-to-face interaction fosters higher engagement and a more dynamic learning environment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Simple and easy to use web based, well paced. Available any time. All online courses are simple and easy to access and use. Very practical everyday use scenarios and solutions. Incorporates software simulations, learning games, and built-in assessments to enhance comprehension and engagement. Online subscriptions are regularly updated with the latest product information, ensuring users have access to the most current knowledge.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
As HA we have depend on the external DB, why don't we have HA feasibility with embedded DB. As with external DB, there are performance issues and fine tuning the DB. As if its embedded DB, Control-M it self take care of the functionality.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
While implementation the focus always should be on customizing features which are out of box to minimize the debts following the main features like Incidents, Requests, Change & Problem Statement. It should be strictly ensured to maintain right data quality, eliminating any duplicates or wrong workflows and incorrect reportings. Strong security and goverance to be implemented.
Control-M: Known for its comprehensive workload automation capabilities, handling complex job scheduling, dependency management, and IT process automation. TWS: Traditionally strong in Batch processing and job scheduling, focusing on high-performance computing environments. TIDEL: Offers a combination of workload automation and IT process management, often used in mainframe environments.AutoSys: Provides job scheduling and workflow management with a reputation for scalability and performance.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Having used other ticketing/asset tools in the past with other companies. This time, we opted for ServiceNow, primarily because of the company's scale. Once you start hiring a lot of employees, you need a robust tool with some maturity. We wanted to split the IT team into back-office and front-office teams. We needed proper permissions and auto-escalation. Also, approval flows for certain requests (mostly hardware and file access requests). All of this is part of the standard ServiceNow package. Some of the cheaper alternatives we felt were more suited for very small businesses or teams.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
While Control-M offers flexibility with usage-based and subscription-based pricing, some users might prefer more predictable, upfront costs, especially for large-scale deployments. A potential area for improvement could be offering more options for fixed-term contracts with predictable pricing based on factors like the number of agents or jobs, providing a clearer budget for long-term planning
awesome product.Control-M delivers advanced operational capabilities easily consumed by Dev, Ops, data teams, and lines of business.Control-M Workflow InsightsApplication and data workflow observability: Increased confidence that SLAs are being met for Control-M users and IT leadersComprehensive control and management capabilities: Enhanced dashboards and reporting with constant telemetry and intelligent analysis on executing workflowsSelf-service visibility: In-depth reporting to help teams work autonomously
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Strengths: The vendor provided strong post-sales support, timely issue resolution, and effective onboarding. Their technical team was knowledgeable and responsive, ensuring smooth integration and minimal disruption. Training resources and documentation were comprehensive. Areas for Improvement: While overall service was excellent, occasional delays in advanced customization or escalations slightly impacted timelines. More proactive optimization suggestions could further enhance value.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Since centralizing all our workflows in Control-M, we've cut end to end processing time by nearly 30%
Before Control-M we were babysitting scripts, manually rerunning failed jobs, and chasing ghost errors. With automated recovery, smart notifications, and fewer failures slipping through the cracks, we have saved 3 hours a day across teams
Our workflows success rate sits at 99.95% and when things do fail, they are pinpointed immediately
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Personally as an end-user, I feel like my issues have been resolved more quickly/don't tend to get as lost when using previous tools.
Having a centralized place where all questions are asked and all issues are resolved means I don't have to spend time searching for the appropriate team. I can just create a ticket and it's channeled to the appropriate team for me.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
