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ControlUp vs. Data Center Real-User Monitoring (DCRUM), discontinued

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ControlUp

    Score8 out of 10
    N/AControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical resources, usage, and issues data.N/A

    Data Center Real-User Monitoring (DCRUM), discontinued

    Score7.2 out of 10
    N/AData Center Real-User Monitoring (DCRUM), also known as Dynatrace Network Application Monitoring (NAM), was an application monitoring solution focusing on user experience, with an emphasis on how the network – especially the WAN – influences user experience. It is a legacy product from Dynatrace, and is no longer sold or supported.N/A
    Pricing
    ControlUpData Center Real-User Monitoring (DCRUM), discontinued
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ControlUpData Center Real-User Monitoring (DCRUM), discontinued
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ControlUpData Center Real-User Monitoring (DCRUM), discontinued
    Application Performance Management
    Comparison of Application Performance Management features of ControlUp and Data Center Real-User Monitoring (DCRUM), discontinued
    Feature
    ControlUp
    -
    Ratings
    Data Center Real-User Monitoring (DCRUM), discontinued
    7.2
    3 Ratings
    9% below category average
    Application monitoring00 Ratings7.03 Ratings
    Database monitoring00 Ratings6.03 Ratings
    Threshold alerts00 Ratings7.03 Ratings
    Predictive capabilities00 Ratings8.01 Ratings
    Application performance management console00 Ratings8.03 Ratings
    Collaboration tools00 Ratings8.03 Ratings
    Out-of-the box templates to monitor applications00 Ratings7.03 Ratings
    Application dependency mapping and thresholding00 Ratings8.03 Ratings
    Virtualization monitoring00 Ratings6.03 Ratings
    Server availability and performance monitoring00 Ratings7.03 Ratings
    Server usage monitoring and capacity forecasting00 Ratings7.01 Ratings
    IT Asset Discovery00 Ratings7.02 Ratings
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    ControlUpData Center Real-User Monitoring (DCRUM), discontinued
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    Medium-sized Companies
    Catchpoint
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    Enterprises
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    User Ratings
    ControlUpData Center Real-User Monitoring (DCRUM), discontinued
    Likelihood to Recommend
    10.0
    (3 ratings)
    7.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    ControlUpData Center Real-User Monitoring (DCRUM), discontinued
    Likelihood to Recommend
    ControlUp
    An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")
    Read full review
    Discontinued Products
    Dynatrace Network Application Monitoring (NAM), formerly DCRUM, has improved greatly compared to when it was DCRUM; however, it still needs a lot of improvement in end-to-end flow capture with regards to network monitoring. Its alerting and integration capabilities are very good and easy to use. But it still needs a lot of tweaking in usability.
    Incentivized
    Read full review
    Pros
    ControlUp
    • The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
    • Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
    • ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.
    Incentivized
    Read full review
    Discontinued Products
    • Dynatrace DCRUM can monitor legacy application protocols that are still used in a lot of organizations worldwide who still trust in those technologies.
    • DCRUM monitors client-server architectures very well and can pinpoint issues along an infrastructure stack.
    • Dynatrace DCRUM can analyze a wide spectre of protocols: Corba, DNS, DB2, Exchange, TCP, HTTP, IBM MQ, Citrix, ICMP, Informix, Tuxedo, SMB, LDAP, MSRPC, MySQL, NetFlow, Net8, Oracle Forms, RMI, SAP GUI, SAP HANA, SAP RFC, SMB, SOAP, XML.
    Read full review
    Cons
    ControlUp
    • It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
    • ScoutBees module has a problem with our version of Horizon, so we can't do a login test
    • The local program for ControlUp uses a lot of resources
    • The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.
    Read full review
    Discontinued Products
    • Major upgrades process is sometimes unpredictable.
    • The use of SQL Server should be evaluated for something else.
    • Easier SSL key handling.
    Read full review
    Usability
    ControlUp
    No answers on this topic
    Discontinued Products
    Best of breed.
    Read full review
    Support Rating
    ControlUp
    No answers on this topic
    Discontinued Products
    The only thing missing for a 10, would be if they texted or called you back.
    Read full review
    Alternatives Considered
    ControlUp
    I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.
    Incentivized
    Read full review
    Discontinued Products
    Nagios can't trace real user transactions from a front-end tier through a backend-tier,;with Nagios you only can monitor server availability and hardware issues. Riverbed is commonly used to determine networking issues without considering real user transactions impact on an application stack.
    Read full review
    Return on Investment
    ControlUp
    • its licensing cost is a bit on high
    Incentivized
    Read full review
    Discontinued Products
    • Dynatrace Network Application Monitoring (NAM), formerly DCRUM, helped us get a lot of info on an ongoing issue.
    • It helped us figure out network bottlenecks in our environment.
    • It is a very costly tool and a lot of other cheaper tools give same kind of info.
    Incentivized
    Read full review
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