What users are saying about
2 Ratings
25 Ratings
2 Ratings
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Score 8 out of 100
25 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Creatio
9.5
Customer data management / contact management
ConvergeHub
9.0
Creatio
9.9
Workflow management
ConvergeHub
9.0
Creatio
9.6
Territory management
ConvergeHub
8.0
Creatio
9.1
Opportunity management
ConvergeHub
9.0
Creatio
9.6
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Creatio
9.4
Contract management
ConvergeHub
8.0
Creatio
9.5
Quote & order management
ConvergeHub
9.0
Creatio
10.0
Interaction tracking
ConvergeHub
8.0
Creatio
9.2
Channel / partner relationship management
ConvergeHub
8.0
Creatio
9.4

Customer Service & Support

ConvergeHub
7.0
Creatio
9.1
Case management
ConvergeHub
7.0
Creatio
9.7
Call center management
ConvergeHub
Creatio
8.5
Help desk management
ConvergeHub
Creatio
9.1

Marketing Automation

ConvergeHub
9.0
Creatio
9.6
Lead management
ConvergeHub
9.0
Creatio
9.6
Email marketing
ConvergeHub
9.0
Creatio
9.5

CRM Project Management

ConvergeHub
9.0
Creatio
9.0
Task management
ConvergeHub
9.0
Creatio
9.4
Billing and invoicing management
ConvergeHub
9.0
Creatio
8.2
Reporting
ConvergeHub
9.0
Creatio
9.5

CRM Reporting & Analytics

ConvergeHub
8.0
Creatio
9.4
Pipeline visualization
ConvergeHub
8.0
Creatio
9.4
Customizable reports
ConvergeHub
8.0
Creatio
9.5
Forecasting
ConvergeHub
Creatio
9.4

Customization

ConvergeHub
7.5
Creatio
9.9
Custom fields
ConvergeHub
8.0
Creatio
9.9
API for custom integration
ConvergeHub
7.0
Creatio
9.8
Custom objects
ConvergeHub
Creatio
9.9
Scripting environment
ConvergeHub
Creatio
10.0

Platform

ConvergeHub
9.0
Creatio
9.0
Mobile access
ConvergeHub
9.0
Creatio
9.0

Security

ConvergeHub
9.0
Creatio
9.2
Role-based user permissions
ConvergeHub
9.0
Creatio
9.2
Single sign-on capability
ConvergeHub
Creatio
9.1

Social CRM

ConvergeHub
Creatio
9.4
Social data
ConvergeHub
Creatio
9.2
Social engagement
ConvergeHub
Creatio
9.7

Integrations with 3rd-party Software

ConvergeHub
Creatio
8.4
Marketing automation
ConvergeHub
Creatio
8.4

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison