What users are saying about
2 Ratings
25 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

eTrigue

The platform is most scalable-- works for small and large companies alike. Key for most of our clients is the little to no IT support required to implement and run the platform. I would definitely explore this when looking at a marketing automation platform beyond the "batch and blast" solutions. We've yet to have an issue working with our clients' sales and/or marketing teams to implement. And most of our clients work in the platform independent of the programs we run; are able to set up acampaign, upload lists and/or pull for CRM, and run reports on their own in very short turn.
Beryl Israel | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
eTrigue
Customer data management / contact management
ConvergeHub
9.0
eTrigue
Workflow management
ConvergeHub
9.0
eTrigue
Territory management
ConvergeHub
8.0
eTrigue
Opportunity management
ConvergeHub
9.0
eTrigue
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
eTrigue
Contract management
ConvergeHub
8.0
eTrigue
Quote & order management
ConvergeHub
9.0
eTrigue
Interaction tracking
ConvergeHub
8.0
eTrigue
Channel / partner relationship management
ConvergeHub
8.0
eTrigue

Customer Service & Support

ConvergeHub
7.0
eTrigue
Case management
ConvergeHub
7.0
eTrigue

Marketing Automation

ConvergeHub
9.0
eTrigue
Lead management
ConvergeHub
9.0
eTrigue
Email marketing
ConvergeHub
9.0
eTrigue

CRM Project Management

ConvergeHub
9.0
eTrigue
Task management
ConvergeHub
9.0
eTrigue
Billing and invoicing management
ConvergeHub
9.0
eTrigue
Reporting
ConvergeHub
9.0
eTrigue

CRM Reporting & Analytics

ConvergeHub
8.0
eTrigue
Pipeline visualization
ConvergeHub
8.0
eTrigue
Customizable reports
ConvergeHub
8.0
eTrigue

Customization

ConvergeHub
7.5
eTrigue
Custom fields
ConvergeHub
8.0
eTrigue
API for custom integration
ConvergeHub
7.0
eTrigue

Platform

ConvergeHub
9.0
eTrigue
Mobile access
ConvergeHub
9.0
eTrigue

Security

ConvergeHub
9.0
eTrigue
Role-based user permissions
ConvergeHub
9.0
eTrigue

Email & Online Marketing

ConvergeHub
eTrigue
6.3
WYSIWYG email editor
ConvergeHub
eTrigue
7.0
Dynamic content
ConvergeHub
eTrigue
6.0
Ability to test dynamic content
ConvergeHub
eTrigue
8.6
Landing pages
ConvergeHub
eTrigue
7.0
A/B testing
ConvergeHub
eTrigue
6.0
Mobile optimization
ConvergeHub
eTrigue
5.0
Email deliverability reporting
ConvergeHub
eTrigue
4.0
List management
ConvergeHub
eTrigue
6.0
Triggered drip sequences
ConvergeHub
eTrigue
7.0

Lead Management

ConvergeHub
eTrigue
6.3
Lead nurturing
ConvergeHub
eTrigue
6.0
Lead scoring and grading
ConvergeHub
eTrigue
7.0
Data quality management
ConvergeHub
eTrigue
6.0
Automated sales alerts and tasks
ConvergeHub
eTrigue
6.0

Campaign Management

ConvergeHub
eTrigue
6.8
Calendaring
ConvergeHub
eTrigue
8.6
Event/webinar marketing
ConvergeHub
eTrigue
5.0

Social Media Marketing

ConvergeHub
eTrigue
6.6
Social sharing and campaigns
ConvergeHub
eTrigue
5.0
Social profile integration
ConvergeHub
eTrigue
8.3

Reporting & Analytics

ConvergeHub
eTrigue
6.7
Dashboards
ConvergeHub
eTrigue
7.0
Standard reports
ConvergeHub
eTrigue
6.0
Custom reports
ConvergeHub
eTrigue
7.0

Platform & Infrastructure

ConvergeHub
eTrigue
4.8
API
ConvergeHub
eTrigue
6.0
Role-based workflow & approvals
ConvergeHub
eTrigue
6.0
Customizability
ConvergeHub
eTrigue
6.0
Integration with Salesforce.com
ConvergeHub
eTrigue
9.0
Integration with Microsoft Dynamics CRM
ConvergeHub
eTrigue
1.0
Integration with SugarCRM
ConvergeHub
eTrigue
1.0

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

eTrigue

  • Really easy to use. We can build a campaign in about 30 minutes and our new hires can learn to use it very quickly.
  • Free phone support.
  • I can always get someone to help me and they actually return calls quicker than most all companies.
  • We are able to create campaigns before we finish all the assets. We can launch, then change the flow and add assets when they are ready.
  • Integration with Google AdWords is very easy to setup, and has lots of ROI and campaign peformance reporting.
Paul Normandin | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

eTrigue

  • I've never been too crazy about the reporting within DemandCenter. There is always a solution for any type of report I'm seeking, but it involves report designing (choosing data points dragging/dropping columns & rows) which is made difficult by the lack of descriptions & values for the data points. To their credit, they did release a new suite of simplified (and pretty) reports, dubbed "Marketing Effectiveness". Relegating the older, complicated (yet super-flexible) reports as "Business Analytics".
  • The UI will be a little unfamiliar at first. That is, where you think you should be clicking, you'll need to double-click or drag-and-drop. And I would say DemandCenter has always (and still does) have an issue with UI elements that are "windows within windows" or modal windows with scrolling. But, at least these UI components are consistent throughout the entire application - so once you're used to it, you can actually achieve some pretty impressive speeds.
  • One of DemandCenter's greatest features is being squished down to uselessness: Derived Data. As mentioned, I scrub our data on a regular basis, and this means filling/appending data, or extrapolating to fill missing data. DC released a feature called "Derived Data" that scours useful info from the prospect's IP address (mostly geographical info). Now, while you can create campaign & list conditions based on derived data, there is no easy way to simply extract that oh-so-valuable derived Country or State and have it map those values to the standard fields. Or at least let you export derived data. They have plans to fix this - but for now it's like dangling candy in front of a baby.
Jareb Coupe | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

eTrigue

eTrigue 9.7
Based on 21 answers
We have tried other systems and eTrigue is the easiest to use, easiest to train new people on, and most responsive support team we have ever experienced. They ask our input on new features they are developing, and have implemented some of our suggestions in their product rollouts. We get new features almost every month. We get live support without any cost, and they return our phone calls within an hour every time. They treat us like a true partner.
Anonymous | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

eTrigue

eTrigue 8.9
Based on 4 answers
Having used Marketo, Act-On, and Pardot, eTrigue is MUCH easier to use and easier to train new team members to use.
Anonymous | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

eTrigue

eTrigue 8.8
Based on 4 answers
Been very happy with their responsiveness and ability to resolve issues
Pendy Pendyala | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

eTrigue

eTrigue 8.4
Based on 3 answers
You will need to think about which users you want to have each role, and the features allowed in each role. You should watch the training videos before you get live training. It saved us several hours as they had already answered 90% of our questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

eTrigue

Constant Contact offered now tracking, lead alerts. Marketo wasn't as flexible-- for example not easy to schedule campaigns in advance, to launch in the future. Also liked the interface and the DemandCenter lead alert format more than Marketo.
Ken Worthen | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

eTrigue

  • We get the upper hand on follow-up with return visitors... not by reverse DNS lookup or pattern match but by direct cookie validation. Inside sales productivity is boosted by 33% easy with eTrigue.
  • The alerts and data are lightning fast, giving marketing immediate feedback on campaign data and prospects.
Gregory Ness | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

eTrigue

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

eTrigue Editions & Modules

Edition
eTrigue DemandCenter pricing begins at:$6001
  1. complete
Additional Pricing Details
https://www.etrigue.com/pricing/

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
eTrigue
6.0

Likelihood to Renew

ConvergeHub
eTrigue
9.7

Usability

ConvergeHub
eTrigue
8.9

Performance

ConvergeHub
eTrigue
9.1

Support Rating

ConvergeHub
eTrigue
8.8

Implementation Rating

ConvergeHub
eTrigue
8.4

Add comparison