What users are saying about
2 Ratings
25 Ratings
2 Ratings
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Score 8 out of 100
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.3

    ConvergeHub

    83%

    eTrigue

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Territory management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Contract management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    7.0

    ConvergeHub

    70%

    eTrigue

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Case management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    9.0

    ConvergeHub

    90%

    eTrigue

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Lead management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.0

    ConvergeHub

    90%

    eTrigue

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 3/3 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.0

    ConvergeHub

    80%

    eTrigue

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Pipeline visualization

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.5

    ConvergeHub

    75%

    eTrigue

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Custom fields

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    API for custom integration

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Platform

    9.0

    ConvergeHub

    90%

    eTrigue

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Mobile access

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    9.0

    ConvergeHub

    90%

    eTrigue

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Email & Online Marketing

    ConvergeHub

    Feature Set Not Supported
    N/A
    6.3

    eTrigue

    63%
    eTrigue DemandCenter ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.0
    70%
    15 Ratings

    Dynamic content

    N/A
    0 Ratings
    6.0
    60%
    13 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    8.6
    86%
    12 Ratings

    Landing pages

    N/A
    0 Ratings
    7.0
    70%
    15 Ratings

    A/B testing

    N/A
    0 Ratings
    6.0
    60%
    10 Ratings

    Mobile optimization

    N/A
    0 Ratings
    5.0
    50%
    11 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    4.0
    40%
    32 Ratings

    List management

    N/A
    0 Ratings
    6.0
    60%
    15 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Lead Management

    ConvergeHub

    Feature Set Not Supported
    N/A
    6.3

    eTrigue

    63%
    eTrigue DemandCenter ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    6.0
    60%
    15 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    7.0
    70%
    12 Ratings

    Data quality management

    N/A
    0 Ratings
    6.0
    60%
    14 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    6.0
    60%
    14 Ratings

    Campaign Management

    ConvergeHub

    Feature Set Not Supported
    N/A
    6.8

    eTrigue

    68%
    eTrigue DemandCenter ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    5.0
    50%
    14 Ratings

    Social Media Marketing

    ConvergeHub

    Feature Set Not Supported
    N/A
    6.6

    eTrigue

    66%
    eTrigue DemandCenter ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    5.0
    50%
    11 Ratings

    Social profile integration

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Reporting & Analytics

    ConvergeHub

    Feature Set Not Supported
    N/A
    6.7

    eTrigue

    67%
    eTrigue DemandCenter ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.0
    70%
    16 Ratings

    Standard reports

    N/A
    0 Ratings
    6.0
    60%
    16 Ratings

    Custom reports

    N/A
    0 Ratings
    7.0
    70%
    13 Ratings

    Platform & Infrastructure

    ConvergeHub

    Feature Set Not Supported
    N/A
    4.8

    eTrigue

    48%
    eTrigue DemandCenter ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    6.0
    60%
    11 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    6.0
    60%
    12 Ratings

    Customizability

    N/A
    0 Ratings
    6.0
    60%
    14 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    1.0
    10%
    6 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    1.0
    10%
    6 Ratings

    Attribute Ratings

    • ConvergeHub is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    ConvergeHub

    80%
    1 Rating
    6.0

    eTrigue

    60%
    24 Ratings

    Likelihood to Renew

    ConvergeHub

    N/A
    0 Ratings
    9.7

    eTrigue

    97%
    21 Ratings

    Usability

    ConvergeHub

    N/A
    0 Ratings
    8.9

    eTrigue

    89%
    4 Ratings

    Performance

    ConvergeHub

    N/A
    0 Ratings
    9.1

    eTrigue

    91%
    2 Ratings

    Support Rating

    ConvergeHub

    N/A
    0 Ratings
    8.8

    eTrigue

    88%
    8 Ratings

    Implementation Rating

    ConvergeHub

    N/A
    0 Ratings
    8.4

    eTrigue

    84%
    6 Ratings

    Likelihood to Recommend

    ConvergeHub

    It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
    Prashant Choudhary | TrustRadius Reviewer

    eTrigue

    The platform is most scalable-- works for small and large companies alike. Key for most of our clients is the little to no IT support required to implement and run the platform. I would definitely explore this when looking at a marketing automation platform beyond the "batch and blast" solutions. We've yet to have an issue working with our clients' sales and/or marketing teams to implement. And most of our clients work in the platform independent of the programs we run; are able to set up acampaign, upload lists and/or pull for CRM, and run reports on their own in very short turn.
    Beryl Israel | TrustRadius Reviewer

    Pros

    ConvergeHub

    • The dashboards are really good and feature laden.
    • The UI is really intuitive as well as user friendly.
    • Automation of simple tasks as well as the marketing process is really easy.
    • Above all the pricing takes the cake here.
    Prashant Choudhary | TrustRadius Reviewer

    eTrigue

    • Really easy to use. We can build a campaign in about 30 minutes and our new hires can learn to use it very quickly.
    • Free phone support.
    • I can always get someone to help me and they actually return calls quicker than most all companies.
    • We are able to create campaigns before we finish all the assets. We can launch, then change the flow and add assets when they are ready.
    • Integration with Google AdWords is very easy to setup, and has lots of ROI and campaign peformance reporting.
    Paul Normandin | TrustRadius Reviewer

    Cons

    ConvergeHub

    • Customer support isn't that great, takes a lot of time to respond.
    • Notifications are not on time, i.e. they are delayed and not real time.
    • Lack of integration with other applications.
    Prashant Choudhary | TrustRadius Reviewer

    eTrigue

    • I've never been too crazy about the reporting within DemandCenter. There is always a solution for any type of report I'm seeking, but it involves report designing (choosing data points dragging/dropping columns & rows) which is made difficult by the lack of descriptions & values for the data points. To their credit, they did release a new suite of simplified (and pretty) reports, dubbed "Marketing Effectiveness". Relegating the older, complicated (yet super-flexible) reports as "Business Analytics".
    • The UI will be a little unfamiliar at first. That is, where you think you should be clicking, you'll need to double-click or drag-and-drop. And I would say DemandCenter has always (and still does) have an issue with UI elements that are "windows within windows" or modal windows with scrolling. But, at least these UI components are consistent throughout the entire application - so once you're used to it, you can actually achieve some pretty impressive speeds.
    • One of DemandCenter's greatest features is being squished down to uselessness: Derived Data. As mentioned, I scrub our data on a regular basis, and this means filling/appending data, or extrapolating to fill missing data. DC released a feature called "Derived Data" that scours useful info from the prospect's IP address (mostly geographical info). Now, while you can create campaign & list conditions based on derived data, there is no easy way to simply extract that oh-so-valuable derived Country or State and have it map those values to the standard fields. Or at least let you export derived data. They have plans to fix this - but for now it's like dangling candy in front of a baby.
    Jareb Coupe | TrustRadius Reviewer

    Pricing Details

    ConvergeHub

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $9 per user - per month

    ConvergeHub Editions & Modules

    Edition
    Lite$91
    Professional$291
    Premium$591
    1. per user - per month
    Additional Pricing Details

    eTrigue

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $600 per month

    eTrigue Editions & Modules

    Edition
    eTrigue DemandCenter pricing begins at:$6001
    1. complete
    Additional Pricing Details

    Likelihood to Renew

    ConvergeHub

    No score
    No answers yet
    No answers on this topic

    eTrigue

    eTrigue 9.7
    Based on 21 answers
    We have tried other systems and eTrigue is the easiest to use, easiest to train new people on, and most responsive support team we have ever experienced. They ask our input on new features they are developing, and have implemented some of our suggestions in their product rollouts. We get new features almost every month. We get live support without any cost, and they return our phone calls within an hour every time. They treat us like a true partner.
    Anonymous | TrustRadius Reviewer

    Usability

    ConvergeHub

    No score
    No answers yet
    No answers on this topic

    eTrigue

    eTrigue 8.9
    Based on 4 answers
    Having used Marketo, Act-On, and Pardot, eTrigue is MUCH easier to use and easier to train new team members to use.
    Anonymous | TrustRadius Reviewer

    Support Rating

    ConvergeHub

    No score
    No answers yet
    No answers on this topic

    eTrigue

    eTrigue 8.8
    Based on 8 answers
    Been very happy with their responsiveness and ability to resolve issues
    Pendy Pendyala | TrustRadius Reviewer

    Implementation Rating

    ConvergeHub

    No score
    No answers yet
    No answers on this topic

    eTrigue

    eTrigue 8.4
    Based on 6 answers
    You will need to think about which users you want to have each role, and the features allowed in each role. You should watch the training videos before you get live training. It saved us several hours as they had already answered 90% of our questions.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ConvergeHub

    ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
    Prashant Choudhary | TrustRadius Reviewer

    eTrigue

    Constant Contact offered now tracking, lead alerts. Marketo wasn't as flexible-- for example not easy to schedule campaigns in advance, to launch in the future. Also liked the interface and the DemandCenter lead alert format more than Marketo.
    Ken Worthen | TrustRadius Reviewer

    Return on Investment

    ConvergeHub

    • It helps increase the overall productivity by automating daily routine tasks.
    • Sales & marketing process becomes easier and more productive.
    • Workflow management is easier.
    • Overall productivity increases many-fold.
    Prashant Choudhary | TrustRadius Reviewer

    eTrigue

    • We get the upper hand on follow-up with return visitors... not by reverse DNS lookup or pattern match but by direct cookie validation. Inside sales productivity is boosted by 33% easy with eTrigue.
    • The alerts and data are lightning fast, giving marketing immediate feedback on campaign data and prospects.
    Gregory Ness | TrustRadius Reviewer

    Screenshots

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