Simple yet Powerful
April 24, 2015
Simple yet Powerful
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with eTrigue DemandCenter
We selected eTrigue to replace multiple automation tools and manual processes. It was primarily used by sales and marketing. It made the lead management process very streamlined resulting in more effective use of the leads that were being generated and with a faster turn around time. Better ROI.
Pros
- Very intuitive to use
- Fast to implement
- Great customer support
Cons
- More than met our requirements. Do not know of any shortcomings if we were to scale more than 10X.
- Quick to implement
- Almost no training
- Faster business results
Used home grown solutions which were less sophisticated. Evaluated other heavily marketed offerings which were more complex and expensive to implement and use. eTrigue was very easy to implement, easy to adopt and easy on the budget.
eTrigue Feature Ratings
Using eTrigue DemandCenter
15 - Marketing and Sales Operations
Sales operations person who is comfortable with using tech products in general. No deep skills required.
- Campaign Management
- Lead Generation
- Lead Nurturing
- In general people were eager to use as it was simple and a great improvement over the existing solution
- Used in all Regions outside US
Evaluating eTrigue DemandCenter and Competitors
Yes - Home grown software that had outlived its utility.
- Price
- Product Features
- Product Usability
- Third-party Reviews
Product usability as we did not have enough time, people and resources to devote to training. Had to ramp up fast for ongoing business results
Taken the same route. It was a good enough and speedy without comprising our interest
eTrigue DemandCenter Implementation
- Implemented in-house
Change management was minimal - Easy to implement and use. Significant improvement over existing in house solution. It was a welcome change which helped.
- Making time from day to day urgent issues in a smaller org
eTrigue DemandCenter Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I was not directly involved but my employees were always very complimentary of their service.
Using eTrigue DemandCenter
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Not a hands on use myself
- Nothing was reported to me as cumbersome
Comments
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